Customer Service Management

David J. Miracle

* ********** **** ***** *******, SC 29687 864-***-**** ********@*********.***

Operations

Skills

Summary

Project Management and Business Acumen

Able to define, communicate, and fulfill the project's goals and break complex issues into manageable parts. Generated and

communicated time/machine schedules for the orderly completion of projects. Managed as many as 75-100 small

projects at any one time. Demonstrated performance has resulted in a successful career and produced highly satisfied

clients.

Cost Accounting

Skilled in activity-based costing for projects that fell outside of the various costing software packages available. Costs generated

were used variously in quoting projects to clients. Experience in generating direct and indirect costs on a plant-wide

basis. Gathered data on revenue for forecasting future revenue surplus or shortfall. Prepared data tables for owners.

Estimating/Scheduling/Planning

Extensive experience in estimating cost and time for projects through manufacturing process. Scheduled time for projects

though various processes. Planned projects from start to finish so that the most efficient use of machine time is

achieved while meeting client’s deadline, quality expectation, and budget.

Exemplary Accomplishments

Successful record of leading and organizing teams to achieve desired goals

Extremely adept at multi-tasking and time management

History of developing and implementing time and money saving procedures

Decreased former firm’s liability for current year-to-date revenues versus same period in the previous year

Diagnosed flaw in former firm’s computer-to-plate system (not detected by the system’s vendor), which

resulted in a substantial increase in productivity and quality, and a decrease in material waste and wasted

press time (company owners went to mediation to recoup their lost revenue)\

Reduced costs for certain consumables by as much as 16% by conducting vendor evaluations

Special talent for executing innovative and cost-effective solutions for repairing equipment, resulting in substantial

savings.

Computer Maximo, MatMan, MMBarcode, Lotus Notes, Microsoft Office, Peachtree Accounting, Franklin, PMS, Pace,

Skills Navision (entreprise software package), Primavera 6.0, VISIO.

Career TRS (Fluor – FGG) – Greenville, SC 4/10 – 10/10

Summary Functional Trainer (FGG)

Originally hired as Government Property Lead and Material Control Supervisor but transitioned to trainer. Have spent

time working at Fluor’s freight forwarder in Houston, TX. Shared responsibility of training new employees just out of the

MDC in functional areas. This included material control and government property employees. Training consisted of:

MatMan reports

MatMan receiving (by document and bar code scanner)

Create MRR in MatMan

OS&D

Maximo reports

IPO process

Creating MRF in Maximo

Setting up storeroom/bin assignments

Add items to storerooms

Issue & return material

Set reorder points

Rotating asset management

Material Management Plan training

Government Property Control System training

Basic FAR training relevant to material control specialists and government property specialists

David J. Miracle

Resume Page 2

Career Summary (cont.)

Arcadia Textile Machinery, Inc. – Cowpens, SC 11/07 – 5/08 (lay-off)

VP – Operations

Plan, direct and organize the daily operations of a small textile machinery supplier. Responsible for the management of

accounting, payroll, sales, engineering, and general administrative personnel. Also responsible for cost reduction,

company policy creation, and financials. Managed importation of machinery from Europe and China.

Strong analytical skills

Problem solver

“Go to” person for answers

Partners In Textile Innovations, LLC. – Piedmont, SC 1/06 – 10/07

Plant Manager

Supervision of a small workforce with specialized knowledge in a niche industry. Responsible for quality control,

scheduling of production, maintenance, and materials procurement/shipping. Work closely with clients on developing

new products. Also responsible for AP, AR, cost reduction and staffing.

Developed quality procedures to meet client requirements

Hire/Fire responsibility

Trouble shooting and problem-solving skills

Goal-oriented without sacrificing quality

Powers Printing Company, Inc. – Spartanburg, SC 9/03 – 2/05 (lay-off)

General Manager

Plan, direct, and coordinate operations of company. Formulate policies, manage daily operations, plan the use of materials and human resources.

Manage staff of 14 employees. Complete profit and loss responsibility (off-site owners). Special talent for executing innovative and cost-effective

solutions for repairing equipment, resulting in substantial savings.

Managed 70-100 projects at one time

Measured, tracked, and communicated business results with owners

Hire/fire responsibility

Supervision of estimating, customer service, shipping & receiving and production

Quality oriented

Ability to use software to track and analyze key business metrics

Managed purchasing and inventory systems to maximize cashflow

Morgan Stanley & American Express Financial Advisors, Inc. – Greenville, SC 8/01-5/03

Financial Advisor

Prospect, lead and manage business development and operation initiatives for national financial services firm. Business

lead on multi-faceted development projects and responsible for creating and deploying mission critical corporate

initiatives for each program. Establish highly profitable territories through networking initiatives. Expertise includes both

account management and development of new business from existing and virgin territories. Built account base through

cold calling, referrals, and creation of strong business relationships within the financial community.

Altman Printing Company – Spartanburg, SC 6/98-7/01

Estimator/Buyer/CSR

Managed estimating and customer service issues for large area printing company. Strong knowledge of pre-press and

printing procedures. Responsible for accurate specifications for each job and determining printing schedules for clients.

Participate in the full spectrum of the management process, including: staff, product and service development, training,

and safety regulations. Promoted from Pressman due to exemplary performance. Specific responsibilities included:

Reduced job cost estimating time by 10% by analyzing manufacturing performance

Responsible for purchasing raw materials and shop supplies

Assisted in enforcing OSHA regulations while conducting and developing training for employees

Resolved scheduling and job specification issues in order to meet deadlines

Maintained constructive relationships with staff, management and clients

Education Webster University – Greenville, SC

Master of Business Administration (concentration in Management) GPA: 3.6

University of South Carolina – Spartanburg, SC

Bachelor of Science, Secondary Education (concentration in Biology) GPA: 3.0

Greenville Technical College – Greenville, SC GPA: 3.2

Electronics Engineering Technology (anticipated completion Spring ’11)

Affiliations IEEE – Piedmont Chapter

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