Customer Service Manager

***** **** ****, ***. ****, Baton Rouge, LA *****((954)

***-****(abifsz@r.postjobfree.com

Philip N. LaBella

Professional Accomplishments

Management/Personnel Development

Six years experience overseeing personnel development, hiring,

processing evaluations and assigning promotions in the retail, sales

and entertainment field.

Held lead management responsibilities for multi-million dollar

theaters in Ft. Lauderdale, Florida; Baton Rouge, Louisiana and

Destin, Florida

Led the Baton Rouge market of Rave Motion Pictures to the highest

sales ranking for per capita sales among all theaters in the company.

Responsible for overseeing over twenty staff members with diverse

backgrounds and experiences.

Customer Service

Six years of experience developing staff to achieve high levels of

customer service and customer retention and in the retail, sales and

entertainment field.

Appointed as the Escalation Supervisor for FISERV, assigned to

customers whose concerns had escalated from the ground floor. Resolved

these concerns through the use of a calm, helpful demeanor in order to

maintain customer loyalty.

Administrative/Facilities Maintenance

Five years experience completing human resources audits, employee

scheduling, overseeing facility operations, filing budget

sheets/invoices and creating contractual business relationships with

service providers.

Completed weekly corporate paperwork comprise of audits, invoices, and

daily operation sheets for Regal Entertainment Group, GameStop and

Rave Motion Pictures.

Applicable Skills

Proficient in the following office programs: Microsoft Office, Kronos,

ADI Time Software, Lexis Nexis, Radiant Software, Lotus Notes and TCP

Time Clock Plus.

Conversational in Spanish

EMPLOYMENT HISTORY

2010-Present Lead Manager Rave Motion Pictures, Destin, FL

2009-2010 Manager

Rave Motion Pictures, Baton

Rouge, LA

2008-2009 Escalation FISERV, Buffalo, NY

Supervisor

2006-2007 Assistant Manager GameStop, Miami, FL

2005-2006 C.S.R. GEICO, Buffalo, NY

2003-2005 Manager Regal Entertainment Group, Boca

Raton, FL

Education

2008 Bachelor of Arts, Florida International University,

International Relations Miami, Florida

Community Involvement

. Member of the Eta Gamma chapter of Beta Theta Pi fraternity

. Member of the Baton Rouge chapter of the SPCA

. Charity group member of F.L.A.G.S, International charity provider

Contact this candidate