Delia Katherine Wagner

**** ******* **** **. *******, CO 80524

518-***-****

abifq6@r.postjobfree.com

Special Skills

Extensive experience in customer service and money handling

Adept in both Macintosh and IBM systems, such as Microsoft Office and Excel, and

able to effectively navigate the Internet

Organized, dependable, efficient and detail oriented

Licensed Notary Public (state of New York)

Education

Fall 2002 – Spring 2004

• University of Colorado at Boulder

Boulder, Colorado

1999 – 2002

• Queensbury High School

Queensbury, New York

Graduated June 2002, Regents Diploma

Employment History

Kelly Services, Fort Collins, CO

December 2009 – June 2010

First National Bank, January 26, 2010 – June 25, 2010 Tax Payment Processor

Processing property tax payments using Citrix, a Larimer County computer system;

utilizing an organizing system called batching for incoming payments; approving checks

for processing based on proper check requirements

Made increased efficiency suggestions such as a form letter to paying property owners and

suggesting new wording on payment coupons to make the payment process faster and

smoother

Trained another employee in the batching process

State Employees’ Federal Credit Union (SEFCU), Albany, NY

May 2008 - June 2009 Member Specialist, branch location

June 2009 - October 2009 Solutions Specialist, Member Solutions Center (MSC)

Responsibilities included:

Performing basic member transactions such as deposits, withdrawals, loan payments and

fund transfers with a high level of accuracy

Counting and organizing large sums of money, including daily balancing of a cash drawer

and assisting during routine monthly audits

Daily scanning of checks using an image capture program called Virtual Item Processing

Restocking supplies, current rate sheets and loan applications

In the MSC continued to assist members with basic account requests over the telephone,

as well as more comprehensive member service such as:

Able to access more system features to assist members with resetting their

online banking password; provide members with detailed mortgage and loan

information; open and maintain certificates, savings and checking accounts by

utilizing ChexSystems; and research fraud claims and account inaccuracies

Received unsolicited “Kudos” from members for exceptional customer service, both in the

branch and in the MSC

Saratoga’s Community Federal Credit Union, Saratoga Springs, NY

February 2005 – January 2008 Member Account Representative and Operations Support Specialist

Duties as Member Account Representative included many above basic teller responsibilities, as

well as:

Participating in a variety of specially assigned projects as needed by the Head Teller such

as refilling the ATM machine; preparing information, prizes, et cetera for the kids’

account program; processing night drop and mail transactions; and preparing payoff

letters and lien releases for loans

Additional assignments as Operations Support Specialist included:

Posting debits and drafts to member accounts, building and sending a positive balance

file and using the Covera and Fidelity National Information Services programs to

maintain member credit and debit cards

Singularly responsible for scanning confidential documents for electronic preservation

using the DocSTAR program

Given project by the CEO to correct dormancy issues and update data previously input

incorrectly on accounts

Above tasks completed while maintaining teller line duties and skills

Designers Studio, Saratoga Springs, NY

December 2004 – June 2006 Sales Associate

Customer service duties included:

Showing high-end jewelry and craft merchandise to customers, communicating about

the product and answering related questions

Completing customers’ orders using a cash register

Gift-wrapping and/or shipping customers’ orders

Comprehensively cataloging store inventory

Helping to create appealing window and jewelry displays

Cashing out and accurately balancing the cash drawer at the end of the day

When necessary, ran store successfully alone or while acting as supervisor

References available upon request.

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