Quality Control High School

Sherie Readdick

** ******* ***** **** *****, Florida 32137 cell 904-***-****

*********@*******.***

PROFILE

I am seeking a company in which I can utilize my work experience to challenge me and prove my skills, also allowing

me opportunity for advancement. I am a team player, always exceeding my goals and expectations. I am dedicated,

customer oriented and I enjoy helping others. I have strong, reliable work ethics.

EXPERIENCE

MERRILL LYNCH – Jacksonville, FL April 2010 - present

Service Associate, Managed Solutions Group

• Handle large volume of incoming calls for Financial Advisors, Branch Managers, Regional Managers, Vice

Presidents and Service Specialists.

• Displaying to be a visible team member, upholding the highest level of service and commitments to our

customers.

• MFA Selects transition to MLPA

• Merrill Lynch Personal Advisor Trained and Certified

• Aip Trained and Certified

CITIBANK – Jacksonville, FL January 2007 - July 2008

Collections

• Customer resolution specialist, consistent with bank ethics

• Skip traced delinquent accounts

• Highly motivated collector

• Coached new hires to develop good working ethics

• Established professional relationships with customers

• Exceeded monthly goals

• Proficient collections of late stage accounts with department stores to include Macy Visa and their affiliates

and Bloomingdales.

• Great communication skills via phone, computer and in person

• Outbound calls

• Strategically balance needs of company vs. customer

KING EDWARD CIGARS - Jacksonville, FL May 2006 -

October 2006

Production/Loader

• Production assembly of cigars efficiently in a high paced environment, while meeting daily quotas and safety

requirements

• Responsible for production and maintenance of all lines to ensure proper production

E. G. CONTROL – Jacksonville, FL October 2005 - May 2006

Production Assistant

• Solely responsible for assistance in production line assembly construction of waste water power boxes

• Computerized labels for products to specifications to include entering, printing and delivering to departments

• Took the extra initiative to exceed the company and customers product expectations

MEDTRONICS – Jacksonville, FL January 2005 -

October 2005

Medical Assembly Technician

• Soldering electrodes to equipment used for brain and spinal surgeries, products tested at 100% quality control

• Packed and labeled all products with 100% quality control

UNISON/GE AIRCRAFT – Jacksonville, FL September 1997 - July 2004

Senior Operator/Tester of Production

• Built igniters for F-16 aircraft and generators for cruise missiles

• Built igniters for other sources such as military and industry commercial

• Able to work all cells in final assembly

• Certified product at quality control level

• Trained new hires

• Microscopic solder, high voltage testing - AC/DC, 4400 certified iso solder, tac weld, brazing, repairs, blue

print layouts, worked closely with engineers to ensure excellent products.

• Tripled production for the company

• Helped minimize costs and time by implementing strong ergonomic techniques

• Re-organized the final assembly department to be more proficient and safety conscious

MAIDENFORM, INC. – Jacksonville, FL September 1987 - September 1997

Production Team Leader

• Highly proficient quality control inspector -averaged sixteen hour productions in an eight hour day

• Team leader for daywear department

• Team leader for lingerie exam department

EDUCATION

Sandalwood High School – Jacksonville, FL - Diploma 1979 -

1985

Heritage Institute - Jacksonville, Florida - Occupational Associates of Science 2006

2006

Neuromuscular Therapy, Musculoskeletal, Business Mastery, Functional Assessment

GPA: 4.0

TRAINING AND RECOGNITION

• Merrill Lynch Personal Advisor, trained and certified

• AIP, trained and certified

• Received honoree “GREAT PEOPLE AWARD” from General Electric for going above and beyond the

company’s expectations (Unison)

• Recognized for piece work for growing sales and profit (Maidenform)

• Top Collector award, multiple times (Citibank)

References available upon request

Contact this candidate