Customer Service Representative

Katherine Postel

**** ********* ** ** *** G*** Albuquerque, NM 575-***-****) abifoe@r.postjobfree.com

Profile

Motivated, personable professional with a bachelor’s degree and successful teaching positions. Talent for quickly mastering

technology. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive,

confidential issues. Poised and competent with demonstrated ability to easily connect with people. Excellent team building

skills. Ability to adjust programs and lessons to a wide variety of levels.

Skills Summary

Report Preparation Computer Savvy Front Office Operations

Professional Written Customer Service Multi line Phone skills

Correspondence Scheduling Fax, copy, and postage

Microsoft Office and Money Handling machines

Outlook Skills

Professional Experience

Communication

Authored professional correspondence to students, parents, and supervisors.

Conduct small group sessions to improve necessary skills.

Communicate concepts to students and parents using layman’s terms to facilitate understanding.

Rapidly learn and master varied computer programs, such as PowerGrade, SchoolMax, and various banking systems.

Held conferences with parents to facilitate student growth.

Customer Service/Marketing/Problem Solving

Doubled size of middle school choir and band programs

Implemented a guitar program

Oversee multi level classrooms while maintaining music accounts.

Mediation between students.

Develop and implement various management strategies for the classroom.

Adjusting lessons to meet specific needs of students.

Office skils and Organization

Training in multi line phone systems.

Cash handling and balancing experience.

Scheduling private lessons.

Maintain file system in busy accounting firm

Employment History

LEGACY ACADEMY Albuquerque, NM

Teacher, June 2010 present

VAN BUREN MIDDLE SCHOOL Albuquerque, NM

Music Teacher, March 2008 June 2010

STAFFING SOLUTIONS Albuquerque, NM

File Clerk (Moss Adams), January March 2003

MOUNTAIN VIEW MIDDLE SCHOOL – Alamogordo, NM

Music Teacher, August 2007 January 2008

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Katherine Postel

6600 Bluewater Rd NW Apt G268 Albuquerque, NM 575-***-****) abifoe@r.postjobfree.com

LACY SIMMS MIDDLE SCHOOL Alamogordo, NM

Music Teacher, August 2006 June 2007

HOLLOMAN DAY CARE Holloman AFB, NM

Assistant Teacher, May 2003 October 2003

OTERO FEDERAL CREDIT UNION Holloman AFB, NM

Teller, February 2003 April 2003

OFFICE TEAM Minneapolis, MN

Clerical, Customer Service Representative, July 2002 December 2002

Education

Northwestern college st. paul, mn

Bachelor of Science, Music Education 1999

GPA: 3.816/4.0

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