Customer Service Administrative Assistant

Jeanette K. Roland

*** **** ***** *****, ** ***** 410-***-****[H] 410-***-****[C] ************@*******.***

Objective

To obtain an Administrative Assistant position that demonstrates opportunities for personal and professional

growth while utilizing administrative experience and qualified skills.

Technical Skills/Proficiencies

• Presenting over 10 years of outstanding customer service expertise.

• Offering over 10 years of general front desk managerial abilities.

• Providing excellent organizational skills with the ability to complete assigned tasks in a timely manner.

• Familiar with Microsoft Office Word, PowerPoint and Excel.

•

Professional Experience

August 2007-Present Calvert Physical Therapy Solomons, MD

Patient Account Representative

• Responsible for managing and maintaining the front desk by demonstrating professional customer

service skills, proficient administrative tasks and general and advanced office duties.

• Complete patient registration which includes scheduling various appointments, scanning and filing

documents as well as collecting co-pays, referrals, authorizations and insurance information.

• Maintain patient charts containing current registration forms, insurance information, prescriptions and

fee tickets.

• Responsible for the proper classification and distributing of patient receipts, posting patient charges and

payments, processing unpaid fee ticket reports, printing daily schedules, and performing end of the day

tasks in preparation for the next day of business.

• Prepare and handle bank deposits and end of the month charges and deposits.

• Liable for assuring patient evaluations are forwarded to specified doctors.

September 1999- August 2007 Olivet United Methodist Church Lusby, MD

Secretary

• Managed church office while demonstrating basic clerical duties and offering friendly greetings to

members and visitors.

• Prepared weekly bulletins, memos, letters and stewardship announcements as well as monthly

newsletters and worship helper schedules using Microsoft Office.

• Responsible for managing the office calendar, scheduling appointments and answering telephone calls

and relaying messages.

March 1986- September 1999

• Part-time work as an independent daycare provider and volunteer at local public schools while raising

children.

June 1980 -March 1986 Teledyne Energy Systems Timonium, MD

Computer Operator

• Responsible for processing inventory, accounting and payroll data using IBM System 34.

• Prepared and printed reports in a timely manner.

• Gained familiarity with writing and modifying RPG II programs and creating documentation.

Education

College of Southern MD Prince Frederick, MD December 2005

• Microsoft Office Course

Data Processing Institute Baltimore, MD 1976-1977

• Computer Operations Certificate

Anne Arundel Community College Arnold, MD 1975-1976

• Accounting

References

Available Upon Request

Contact this candidate