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Customer Service Administrative Assistant

Location:
Grand Rapids, OH, 43522
Posted:
October 31, 2010

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Resume:

Nicolle A. Schroeder

abifn7@r.postjobfree.com

***** *. ***** **.

Grand Rapids, Ohio 43522

419-***-****

EDUCATION:

Colorado Technical University

Colorado Springs, CO

Master of Science in Management concentration in Criminal Justice

February 2010

. Certificate in Grant Writing - 2010

. Certificate in Homeland Security - 2009

. Certificate in Change Management - 2009

. Certificate in Public Administration - 2009

Colorado Technical University

Colorado Springs, CO

Master of Business Administration concentration in Human Resource

Management November 2006

. Certificate in Business Administration - 2006

. Certificate in Human Resource Management - 2006

Lourdes College

Sylvania, OH

Bachelor of Arts in Sociology

May 1999

Bachelor of Arts in Criminal Justice

May 1999

EXPERIENCE:

ITT Technical Institute

Maumee, OH

September 2006 to Present

Instructor

Create lesson plans and instruct students through lecture and hands on

activities to meet the course objectives. Participate and co-facilitate in

faculty meetings and in-service meetings. Counsel and document meetings

with students regarding absences and academics, mentor students selected

for the mentor program, tutor students in the Learning Resource Center, and

create curriculum. Mentors new instructors to help them with meeting

curriculum objectives, setting up Grade Book, and documentation within the

IRIS system. I have taught the following courses: Strategies for the

Technical Professional, Computing and Productivity Software, Professional

Procedures and Portfolio Development, Introduction to Criminal Justice,

Criminal Justice Organization and Administration, Criminology, Probation

and Parole, Principles of Policing and Law Enforcement, Courts and the

Criminal Justice System, Criminal Investigation, Police Reporting and

Recording, Policing Techniques: Interviewing and Interrogation,

Transportation Security, Essentials of Security, Corrections

Administration, Introduction to Business, and Business and Information

Systems. I have received awards for Instructor of the Year for the years

2008 and 2009, while teaching courses in the largest program on campus.

Northwest Community Corrections Center

Bowling Green, OH

December 2002 to March 2006

Case Specialist

Developed and oversaw treatment plans to help residents identify and

acknowledge treatment issues (i.e. anger management, domestic violence,

parenting skills, vocational skills, educational skills, sexual offenses,

sexual abuse recovery, mental health, and chemical dependency). Supervised

15-22 residents (adult male felons). Created reports for correspondence

with probation departments and judicial system. Facilitated a Domestic

Violence group, a Cognitive Thinking group, a Caseload group, a

Motivational Enhancement Treatment group, and individual/family sessions.

Determined whether a resident was successful with their treatment program

or if they were to be terminated from the program and released to the

probation department as a violation of their probation, which could result

in needing to complete their prison sentence. Co-facilitated staff

trainings.

Savage & Associates

Toledo, OH

September 2001 to December 2002

Administrative Assistant

Processed applications for new business, maintained client communication

throughout the sales cycle, prepared proposals/illustrations/updates within

Microsoft Access, Excel, and Power Point, maintained client files and

database records. WPM 60.

Wood County Department of Job & Family Services

Bowling Green, OH

January 2001 to August 2001

SSW-2 Child and Family Specialist

Responsible for intake and ongoing social services with families who were

eligible for federal, state, and locally funded services. Determined and

re-determined needs and eligibility. Altered service plans to meet the

continuing needs of the families. Maintained case recordings, prepared

paper work, and processed billing invoices.

Children's Discovery Center

Perrysburg, OH

March 2000 to January 2001

Preschool 1 Head Teacher

Provided a warm and caring atmosphere that encouraged learning through

hands on experiences. Created and documented learning activities through

lesson plans and panels. Conducted Parent/Teacher conferences.

Boysville of Michigan-St. Anthony's Villa

Toledo, OH

May 1999 to March 2000

Treatment Specialist III

Helped create and assessed treatment plans for residents on an individual

and group basis. Supervised female juvenile residents. Attended and

participated in training sessions, workshops, and meetings. Prepared

documentation on a daily basis.

Implied Consent, Inc.

Maumee, OH

December 1998 to March 2000

Assistant Investigator

Observed and participated in insurance fraud investigations and security.

Conducted undercover investigations. Researched and prepared paperwork for

verbal and pictorial evidence.

Kay Bee Toy Store

Toledo, OH

October 1994 to April 1995

Assistant Manager

Responsible for the opening and closing of the store, supervised employees,

customer service, and sales, unloaded truck shipments, made deposits, kept

track of inventory, set up displays, and made schedules. Responsible for

interviewing, hiring, and training employees.

PROFESSIONAL ASSOCIATIONS:

March 2008 to Present American Criminal Justice Association

Lambda Alpha Epsilon

Founding Member and Advisor of the Iota Tau

Tau Delta Chapter

TRAINING:

Emergency Mental Health: Assessment and Treatment

Community Emergency Response Team

FEMA ICS-100 Introduction to the Incident Command System

Successful Teaching and Emotional Intelligence

Advanced Instructional Techniques

Successful Online Teaching Strategies

Effective College Teaching

Communication Strategies and Techniques

Classroom Management Techniques

How Adults Learn and Use Knowledge

How to Prepare Exciting Lesson Plans

How to Motivate College Students



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