James H. Nelson

**** ********** *****( Fort Wayne IN 46845 260-***-****(260-615-5665

cell(

Quality Management: Research/Development, Quality Control

Offers greater than 20 years of combined experience managing quality

assurance operations and developing products that generated multimillion-

dollar business growth. Focuses on introducing new systems, procedures,

and strategies that result in labor savings, quality improvements, and

productivity increases.

Areas of Expertise: Project Management ( Competitive Product Analysis (

Personnel Training ( ISO Certification ( Six Sigma Techniques ( Statistical

Process Control ( Total Quality Management ( Material

Procurement ( Budget Management ( Client Relations ( Product Testing (

Policy/Procedure Development

Selected Contributions

. Developed Laser Imaging Films, products that resulted in 22% increases

in sales for eight consecutive years. This product went from

introduction to $150M in business and was recognized by General Electric

as the recommended film of choice in G.E. laser equipment. Du Pont

. Spearheaded a quality improvement team responsible for generating $250M

in annual savings through enhancements in sampling techniques and

quality materials for process change and decision-making. Du Pont

. Decreased client complaints 50%, resulting in 40% savings in related

costs. SOLO Cup

. Achieved superior client satisfaction by interfacing with

marketing/account executives and hospital radiologists and technicians

to ensure expectations were met, reducing customer complaints 200%.

Du Pont

Employment History

Western and Southern Life/Financial Services, Agent

April 2010 -Current

Service existing accounts while developing new business with current and

new clients that improve the company image and bottom for the company. The

customer base has grown as a result of the referral system and the business

continues to grow based on customer satisfaction

American General Life and Accident Company, Agent

April 2008-April 2010

Developed leads, made sales to new clients, and service of existing

accounts. Work as an independent agent in all aspects of the development

of new business in customer relations and customer satisfaction. Have been

successful in developing and maintaining current client base while working

from referrals to grow future business.

Biolabs Inc-Chemtura Company, Quality Manager

July 2007-February 2008

Direct the quality efforts for customer chemical products production lines.

Supervise eleven direct reports that are involves in the making and

quality testing of the product. Direct responsibility in establishing

critical parameters for development of certificates of analysis to improve

operating efficiencies and costs.

Mullinix Packages Incorporated, Quality Manager

June 2004-May 2007

Direct the quality efforts for the APet, CPet, and PP product lines.

Responsible for AIB certification with excellent rating on first audit,

even with failures in past attempts. Supervise thirty-two direct reports

which are involved in the quality system. Responsible for implementation

of internet quality system for sales/marketing and all engineering,

production, and quality personnel with acceptable turnaround times for

customer responses. Business has shown forty percent business growth and

has shown substantial increase in profitability. The quality department has

grown from eleven to thirty-two direct reports.

Narricot Industries LTD, Senior Quality Manager

October 2003-June 2004

Direct quality efforts for automotive supplier and government/commercial

narrow woven (nylon and polyester) products. Includes the raw material

qualification, weaving, dying, and product certifications for all products.

PAPP, FEMA and related requirements are included. Direct the performance

of nine direct reports on all aspects of ISO and QS requirements.

Anchor Packaging, Director of Commercialization/Quality Assurance March

2002-October 2003

Directed product commercialization, customer complaints, regulatory

compliance, third-party audits, ISO certification, and laboratory

operations within this producer of light gauged thermoformed food

containers and blown film. Monitored the performance of 4 direct and 15

indirect reports.

. Increased business 20% through the successful commercialization of

product lines for a large national account.

. Reduced non-conforming material by 60%, resulting in major bottom line

enhancements.

. Managed the implementation of the shop floor SPC and trained personnel

on its use.

SOLO Cup Company, Corporate Quality Assurance Manager February 1999-

March 2002

Led quality control functions for 12 facilities in this company focused on

the production of light gauged thermoformed containers, cups, bowls, lids

as well as injection-molded cutlery, straws, and paper cups. Addressed

customer/regulatory issues and third party audits (HACCP and Quality).

. Implemented an SPC software utilized for process control, and trained

users.

. Generated $2MM savings in light weighted products, by part material

reduction.

. Improved customer relations, resulting in the long-term commitment of a

$75M account.

E.I. DuPont/Sterling Diagnostic Imaging (1973-1998)

Senior Process Manager-Engineer/Manufacturing Technical Representative

(Laser Team) 1989-1998

Administered all phases of laser film product line development, including

raw material management, manufacturing, and testing operations. Laser

films included polyester base and sensitized silver halide four-layer

emulsion coatings utilized primarily in Magnetic Resonance Imaging (MRI),

Computed Tomography (CT), and Ultra Sound (US). Utilized statistical

techniques to generate continuous product/process improvements.

. Successfully exceeded production goals four consecutive years while

achieving the highest yield/lowest hardcopy product (laser film family)

in the company line.

. Recognized for superior performance, which resulted in project approvals

valued at over $500K.

Senior Process Chemist-Engineer/Sensitometric Testing (Medical/Industrial

Films) 1981-1989

. Conducted Pareto analysis to identify weaknesses, resulting in a 50%

reduction in test method variability.

. Successfully enhanced the accuracy and reliability of the sensitometric

tests for medical and industrial films.

. Recognized as the corporate technical resource for sensitometric testing

in the photo products division.

Process Chemist-Engineer/Product Steward (Medical X-Ray Film)

Process Chemist-Solutions ( Supervisor-Physical Testing Laboratories (

Supervisor-Chemical Day Laboratory

1984 to 1989 Senior Process Chemist-Engineer/Sensitometric Testing

(Medical and

Industrial Films)

*Enhanced accuracy and reliability of all sensitometric tests for

medical and industrial films.

Pareto analysis was used to determine areas of weakness and programs

were instituted to

address each area. A 50% reduction was achieved in test method

variability.

*Recognized as Corporate technical resource for all sensitometric

testing in Photo Products

Division.

1981 to 1984 Senior Process Chemist-Engineer/Product Steward - Non-

Destructive Testing

Films (NDT)

*Managed designed and development of Industrial film specifications

within team-structured

environment. NDT films were 4% volume, which accounted for 30%

profit.

*Designed and standardized customer-focused tests with Pratt Whitney

approval.

1979 to 1981 Process Chemist-Engineer/Product Steward - Medical X-

ray Film

*Provided manufacturing and technical support for medical x-ray films,

which consisted of 20

products.

*Provided manufacturing and technical support for control of

continuous polymerization (CP)

of polyester based used in coating of medical x-ray film.

1977 to 1979 Process Chemist - Solutions

*Directed development and production of 200+ solutions required for

manufacture of

polyester base and medical and industrial films.

*Improved solutions made initially accurate from 30% to 88% accuracy

through statistical

process controls and testing methodologies.

1975 to 1977 Supervisor - Physical Testing Laboratories

*Managed staff of 42 technicians in new product development of hollow

fill and flame-..

retardant polyester clothing.

*Performed all physical quality tests for Dacron polyester (staple and

yarn product), Sontara

(spun-laced product), Reemay (spunbonded), and Typar (spunbonded

polypropylene).

*Implemented Product Quality Management (PQM), which defined

specifications, based on

true value (measurement error removed).

1973 to 1975 Supervisor - Chemical Day Laboratory

*Managed all chemical testing and OSHA-required safety tests for

entire site.

*Responsible for all catalyst changes made in 15 continuous

polymerization lines (CP's).

1970 to 1973 VETERANS' HOSPITAL, Nashville, Tennessee, 1970 to

1973

*Epilepsy and Drug and Behavior Research, involving animal brain

surgery and histologies.

Recognized by two publications in medical journals for free-hand

canulation technique and

histology procedures.

1968 TO 1970 U.S. ARMY, Fort Campbell, Kentucky and Vietnam,

Southeast Asia

*Honorable discharge with Army commendation and good conduct medals

Education

Bachelor of Science in Chemistry/Mathematics, Middle Tennessee State

University

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