*** ********** ******

October **, ****

Manchester, PA 17345

717-***-****

To Whom It May Concern:

Several years in the business world in positions that require

Telemarketing, Microsoft Word and Excel and several other types of

software, dealing with people on a daily basis, team organization, time

management and attention to details and numbers would make me a prime

candidate for the P/T open position for a telemarketer in the York

facility.

I would like to pursue a meeting with you to discuss just what I can bring

to your company. I may be contacted by phone at 717-***-****.

I am currently employed F/T with Hewlett Packard in Camp Hill placed on a

state account. I work steady days w/flexible start times. I have no problem

with the drive, (bad weather taken into consideration) I own my own vehicle

and commute daily from Manchester to Camp Hill. I train well and am very

"teachable".

Thank you for considering my request for a position with your company and I

look forward to speaking with you very soon.

Respectfully,

Sharon K Shaner

Sharon Shaner

123 Greenfield Street

Manchester, PA 17345

Cell: 717-***-****

OBJECTIVE:

To bring to an organization my fullest potential in people skills,

computer skills, time management, customer service experience and team

leadership.

COMPUTER SKILLS:

Internet Explorer, Microsoft Office, Microsoft Word, Microsoft Excel,

AS400, ACT, Microsoft Scheduler, E-mail, SAP, ESS, as well as individual

employer / client software

WORK EXPERIENCE:

HEWLETT PACKARD; Camp Hill, PA (03/01/09 through present)

Electronic Data Systems; Camp Hill, PA (04/01/05 though 03/01/09)

Bought out by HP

1. Promise / Penn Resolution / Specialized Support Clerk IV (HP)

2. Promise / Penn Resolution / Specialized Support Clerk I for the PA

DPW (EDS)

3. Research and approve or deny provider submitted medical,

inpatient, OB/GYN, dental claims sent to DPW for payment

4. Manual pricing of claims sent to DPW for payment

5. Special projects include the states of Kentucky, Alabama, Oklahoma

and currently Delaware.

6. Currently I am supporting the state of Delaware.

EDS; Mechanicsburg, PA (09/01 though 03/31/05)

. SRC / CERC Team dealing directly with the PUC & FCC ( Research

representative reporting directly to the PUC & FCC with proof of

verification for transfer of telephone services of both large &

small businesses)

. Prime Path FSM / Administrative Specialist for Senior Sales Reps

for AT&T ( Quality control for completed sales on the Prime Path

Program)

7. Prime Path Account Executive/part-time Administrative Specialist

(Account executive for large business local sales)

8. Save Desk (save desk for rejected, incorrectly keyed

sales)(telemarketing)

9. Gold Touch Enterprise Program (Large business telemarketing long

distance sales)

10. AT&T All-In-One Local Service (small business telemarketing local

sales)

11. BLD Sales Associate (small business telemarketing long distance

sales

SHS Staffing; York, PA (3/01 through 9/01)

1. BLD Core Project (Temporary position turned permanent at EDS)

Danaher Tool Group; Hunt Valley, MD (6/00 through 10/00) Head

reduction

2. Customer Service Representative

Accreditations: Acknowledged in the "International Who's Who of

Professional Management in 2000.

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