Insurance Management

JOHN W. HOLBROOK

**** **** **** **** . ********, Ohio 43103 . 614-***-****

CAREER PROFILE: A dynamic and results-driven insurance professional with a

cross-functional background in casualty claims

and risk management functions for insurance

companies, third party administrators and

Fortune 100 self-insured corporations .

PROFESSIONAL STRENGTHS: . ACCOUNT RETENTION:

-

Outstanding client relations skills effective

in developing trust and respect with

account personnel at all levels

-

Provide the highest level of account

management services to achieve and/or

exceed defined goals

. TECHNICAL QUALIFICATIONS:

- Twenty years experience in property/casualty

insurance and self-insured

risk management arenas with expertise

in all facets of claim management

- Extensive experience analyzing and

interpreting insurance policies, B2B contracts,

vendor agreements, legal documents and

medical records

- Manage and direct litigated claims

through defense counsel

- Strong

negotiation/arbitration/mediation/dispute

resolution skills

- Licensed in required states throughout

the United States

. PERSONAL ATTRIBUTES:

- Exceptional interpersonal skills

- Analytical problem solver with solid

decision making abilities and thorough

attention to detail

- Proven ability to multitask and manage a

large workload under time constraints

AREAS OF EXPERIENCE: . Commercial General

Liability/Premises Liability . Products

Liability

. Professional Liability . Employers

Liability

. False Arrest/Wrongful Detention . Personal &

Advertising Injury

. Wrongful Death . Food Borne Illness

. Wrongful Termination . Discrimination

EMPLOYMENT: SEDGWICK CLAIMS

MANAGEMENT SERVICES, INC.

2008-Present 3455 Mill Run

Drive

Hilliard, Ohio 43026

Claim

Examiner III. Manage a high volume of large loss exposure litigated and

non-

litigated claims throughout the United States for two internationally

recognized

logistics and package delivery corporations. Analyze corporate vendor

contract agreements to determine client hold harmless, indemnification and

defense

obligations. Identify claim trends, litigation issues and potential loss

control

issues within a particular business unit and work directly with the client

risk

management team to develop viable solutions. Conduct staff training.

JOHN W. HOLBROOK 2

4824 West Ford Road . Ashville, Ohio 43103 . 614-***-****

1998-2008 CELINA INSURANCE GROUP

1 Insurance Square

Celina, Ohio 45822

Master Claim Representative. Investigated,

evaluated and resolved litigated and non-

litigated claims under their Personal,

Commercial General Liability/Business and Farm

insurance programs. Analyzed and interpreted

insurance policies to determine appropriate

insurance coverage(s). Established claim

settlement reserves, settlement valuation and

subrogation potential.

Participated in depositions, mediations,

arbitrations and trials. Worked closely with

insurance agents, underwriters and vendors to

resolve coverage issues. Provided claim

training and mentoring functions.

1995-1998 ITT SPECIALTY RISK SERVICES, INC./THE LIMITED INC. CLAIM OFFICE

Two Easton Oval, Suite 130

Columbus, Ohio 43230

Senior Account Representative. Handled all

types of litigated and non-litigated general

liability and products liability claims for

fifteen divisions of The Limited, Inc. under

their self-insured program. Worked directly

with the Director of Insurance on complex claim

related issues. Managed litigated cases

through defense counsel and attended

mediations/arbitrations and trials. Analyzed

vendor agreements, insurance contracts and

product specification reports as part of

liability analysis. Prepared claim data reports

and conducted quarterly claim presentations to

all divisions of The Limited, Inc.

kemper National insurance Companies

1991 - 1994 250 East Wilson Bridge Road

Worthington, Ohio 43085

Claim Representative. Personally selected to

handle litigated general liability, premises

liability and products liability claims for

their major self-insured accounts. Worked

directly with risk managers to insure claims

were being handled according to company

guidelines . Completed on-site

investigations/inspections and provided loss

control suggestions when necessary. Directed

litigated cases through defense counsel and

attended depositions, mediations/arbitrations

and trials.

EDUCATION:

May 1988 Bachelor of

Arts

Political Science

Kent State University

Kent, Ohio 44240

REFERENCES: Available upon request

____________________________________________________________________________

_____________________________

Contact this candidate