Manager Quality

Kenneth S. Hedlund ***** Chanel Terrace, Fremont, CA 94555

510-***-**** E-mail: abifk5@r.postjobfree.com

Objective: To secure a position as Director of Quality or Quality Manager

with a proactive, dynamic, growth oriented company that will

afford me the opportunity to utilize and further expand upon

my diverse background within the quality discipline.

Highlights: . 25+ years of progressive responsibility within the quality

discipline in various manufacturing environments.

. Quality Manager for over 10 years in diverse manufacturing

environments within the plastics, machining, RF Power, EMS

and electronic packaging industries.

. Current member of American Society for Quality preparing

for the ASQ CMQOE (Certified Manager of Quality and

Organizational Excellence) exam.

. Highly motivated self starter that works well in groups or

individually.

. Strong organizational skills with the ability to multi-task

and drive projects to closure on or before deadlines.

. Proficient with ISO 9001:2000, ISO 9001:2008, TS16949,

AS9100 Revision B & C, and ISO 14001 architecture and

requirements. Familiar with ISO13485 requirements.

. Sound understanding of Federal Aviation Requirements (FAR)

Part 21 Certification Procedures for Products and Parts.

. Working knowledge of the European Union's RoHS initiative.

. Proven track record in effectively setting up and

maintaining ISO Quality Systems in various industries.

. Excellent written and verbal communication skills.

. Ability to comfortably present information to senior level

executives, managers and large groups.

. Utilize a dynamic, hands-on management style that empowers

and respects employees for their contributions.

. Strong ability to assess QMS weaknesses then develop and

implement roadmaps to drive continuous improvement.

. Highly versed in the use of the Microsoft Office Suite (MS

Word, Excel, PowerPoint, and Access, Project).

. Strong computing skills, having formerly held CompTIA A+

Computer Repair Certificate.

. Fluent with Oracle, SAP and WinIQ32 MRP / ERP Databases.

. Fluent with rollout, implementation and use of Visual

Quality and Q-Pulse QMS databases.

. Strong technical writing skills with a proven track record

of developing procedures, work instructions and other

technical documentation to address QMS requirements.

. Certified Six Sigma Green Belt (obtained while working for

Sanmina-SCI).

. Understanding of AIAG's APQP/PPAP and working knowledge of

Six Sigma DFSS requirements.

. Sound blueprint interpretation skills coupled with a strong

understanding of GD&T.

. Versed in the creation and use of DFMEA's, PFMEA's, Control

Plans, Gauge R&R studies, SPC, Quality Roadmaps, DOE's, and

Risk Assessments and various Six Sigma tools found in the

toolbox.

Experience:

RJR Polymers, Inc.

Oakland, California

Quality Manager

September 2009 to Present

. The company is the industry leader in injection molded LCP

lids and pre-applied epoxy technology with global

operations in the USA, Philippines and Malaysia. Currently

a $50M company growing to $100M in annual sales by Q4-2010.

Major customers include; Freescale Semiconductors, NXP,

Infineon Technologies North America, St. Jude Medical, ST

Micro and TriQuint.

. Report to the Vice President of Operations with dotted-line

reporting to the CEO.

. Responsible for the strategic planning and direction of all

domestic and worldwide quality operations as well as

quality performance at facilities on two continents.

Strategic quality planning initiatives are directly tied to

the company's business plan.

. Primary Quality Representative responsible for the

alignment and retention of the ISO 9001:2008 Standard for

all worldwide quality operations.

. Mentor, manage and oversee the duties of (2) Quality

Supervisors, (1) Document Control Manager, (2) Quality

Engineers and (12) inspector's tasked with executing all

quality functions.

. Tasked with strengthening supply chain management, process

control, problem solving and continuous improvement

activities companywide via the utilization of Six Sigma

Lean and Zero Defect methodologies.

. Revamped the Supplier Quality discipline by defining KPI's

(SCAR severity, SCAR responsiveness, OTD to Promise,

Quality, Pricing) and implementing weighted scorecards to

more effectively monitor and measure the performance of

each supplier on a monthly basis. Implementation has

resulted in an average SCAR reduction of 31% since

inception in Q3-2009 and strengthened the customer /

supplier relationships.

. Implemented a Cost of Poor Quality program to eliminate

wasteful spending and drive change.

. Authored and implemented a new Quality Manual and (20)

subordinate SOP's to eliminate weaknesses in the QMS, to

prepare for the ISO 9001:2008 transition and proactively

eliminate potential customer concerns during product and

QMS qualification audits.

. Procured and implemented the Q-Pulse Quality Management

database used to monitor, control and report on key facets

of the quality system such as Management Responsibility,

Management Review, Internal Auditing, Customer

Satisfaction, Continual Improvement, Supplier Assessment

and Approval, Equipment Calibration, Preventive

Maintenance, Control of Nonconforming Product and the

Corrective & Preventive Action system.

. Develop, implement and train quality and company personnel

in various quality initiatives such as the Zero Defect

Methodology, Six Sigma Lean and GMP concepts.

. Hire, coach, counsel mentor, review and terminate personnel

as required to successfully staff, continually improve and

strengthen the Quality Department.

Infineon Technologies North America

Morgan Hill, California

Production Quality Manager / Sr. Facilities Manager

September 2007 to September 2009

. Production Quality Manager for RF Power Division. RF Power

is responsible for over $300 million of the companies $7

billion in annual revenue. The RF Power Amplifiers are

utilized in about 20% of all cell towers worldwide.

. Reported to the Director of Operations, with indirect

report to the Director of Quality IFNA.

. Primary onsite Quality Representative tasked with

overseeing and maintaining the TS16949 certification.

. Facilitate and oversee the daily responsibilities of (11)

Incoming, In-process and Final Inspectors tasked with

carrying out various electrical, dimensional, non-

destructive (XRF, RF and DC Testing) and visual inspections

on RF Power Amplifiers and their subordinate components.

. Interface with customers that include, Ericsson, Nokia,

Andrews, Siemens, and Huawei. Interfaces are primarily to

understand, coordinate and perform as necessary failure

analysis and resolve corrective actions.

. Built from non-existence, the plants Supplier Quality

function. Created Approved Supplier List (ASL), developed

Supplier Audit Schedule, determined supplier metrics,

developed supplier scorecards, perform supplier audits,

prepare supplier audit reports, and present supplier KPI's

to Senior IFNA / IFX Management.

. Developed, tracked, trended and reported internal quality

metrics such as OTD to Promise, QPPM's, MRB Dollars, Scrap,

RMA's, Defect Pareto's, etc.

. Member of Senior Management Team tasked with presenting

various quality related metrics, concerns, issues, etc. to

the plants Executive Management Team on a weekly basis.

. Restructured the Quality Department to reduce headcount by

25%. Restructuring included implementing in-process

inspections utilizing real-time SPC and eliminating Final

Inspections. Restructuring has improved employee morale,

increased yields, reduced bottlenecks and reduced defects.

. Developed and implemented an inspection training and

certification program.

. Additional responsibilities included assuming the role of

Senior Facilities Manager tasked with mentoring and

overseeing the functions of (1) Facilities Manager and (2)

Facilities Technicians.

. Oversee all facility related audits conducted at the Morgan

Hill facility by the EPA, Fire Department, and various city

and county entities.

. Involved in all contractual and pricing negotiations with

outside vendors wishing to perform work within the Morgan

Hill facility.

. MRB (Materials Review Board) Chairman tasked with

administering the MRB function and decreasing turn-times.

Sanmina-SCI

Newark, California

Quality Assurance Manager

November 2005 to September 2007

. Quality Assurance Manager at one of four plants comprising

the PMC (Precision Machined Components) Division. The

plant specialized in very large format, close tolerance

machining, primarily utilizing 6061 grade Aluminum but did

work with Titanium and various grades of steel and

magnesium as well.

. Reported to the Director of Quality and Operational

Excellence.

. Managed (8) high level inspectors, (1) Sr. Quality

Engineer, (2) Sr. Supplier Quality Engineers, (1) Document

Control Clerk and (1) Quality Administrative Assistant.

. Managed (2) Sr. Level CMM (Coordinate Measuring Machine)

Programmers tasked with writing programs to operate the (3)

CMM's within the facility to ensure product conformity.

. Primary management representative tasked with overseeing

and continually improving the ISO 9001:2000 QMS.

. Assisted the EHS Manager in authoring, approving and

implementing ISO 14001 standards to achieve ISO 14001

Registration.

. Restructured the Quality Department and implemented cross-

training to eliminate "specialists."

. Established a Lead Inspector then implemented cross-

training department wide to empower and ensure that any

inspector could perform any function asked of him or her on

a daily basis. This greatly reduced inspection turns,

eliminated bottlenecks and improved department morale.

. Authored and implemented the organizations RoHS compliance

program and trained all plant employees to understand and

carry out their duties with respect to RoHS compliance.

. Interfaced and worked in close conjunction customers that

include Intel, Applied Materials (AMAT), Novellus Systems,

Brooks Engineering, Sieger Engineering, LAM Research, and

AKT to resolve quality concerns and issues.

. Worked in close conjunction with AMAT to implement the SSQA

(Standardized Supplier Quality Assessment) within the

Newark, CA facility.

. Prepared and chaired the ISO 9001:2000 Management Review

Meetings on a bi-annual basis.

. Prepared and presented key quality related metrics at the

QBR's (Quarterly Business Reviews) conducted by AMAT and

Novellus Systems each fiscal quarter at their facilities.

. Six Sigma Steering Committee member tasked with mentoring

and facilitating various Six Sigma Teams in driving their

projects to completion and eventual Green Belt

Certification.

. Tracked and reported various metrics, such as QPPM's,

Defect Trends, Open / Closed CAR's, PAR's and SCAR's, MRB

Dollars, OTD to Promise, OTD to Request, the Quality yields

of various products, etc. to the Sr. Management Team.

. Managed (2) Sr. Supplier Quality Engineers tasked with

developing, tracking and continually improving supplier

quality performance and strengthening relationships.

. MRB (Materials Review Board) Chairman tasked with

overseeing and administering the MRB function. Streamlined

the MRB function to insure that 95% of all MRB issues get

resolved and receive disposition within 24 hours.

Westec Plastics Corporation Livermore, California

Quality Assurance Manager

October 1999 to November 2005

. Quality Assurance Manager for a custom plastic injection

molding and contract manufacturing company consisting of

approximately (65) employees, generating $7 million in

annual revenues. Products spanned the following

industries: Toys, Medical, Pharmaceutical, Aerospace,

Computer, and Consumables. Major customers included;

Hitachi High Technologies America, Hitachi Chemical

Diagnostics, Becton-Dickinson, Cephalon, Integra Life

Sciences, Aerobie Products, KVP-Falcon Plastic Belting,

Fisher Research and Stryker Endoscopy.

. Reported directly to the Company President with a dotted-

line report to the Owner/CEO.

. Hired to build the company's Quality Department after a

major downsizing and relocation brought on by an unstable

and a highly undiversified customer base overly focused on

one industry.

. Chief ISO Architect that wrote the Quality Manual, all

procedures, work instructions, and created all forms that

became both the backbone and catapult to the company's

initial ISO 9002:1994 Registration with BSI in November

2000.

. Chief ISO Architect that re-wrote and modified the Quality

Manual, procedures, work instructions, quality plans,

forms, etc. that became the backbone and catapult to the

company's ISO 9001:2000 transition and inevitable

certification with BSI in November 2002.

. Hired and trained all Inspectors in the ISO 9002:1994 and

eventually ISO 9001:2000 fundamentals to ensure that they

clearly understood their roles and responsibilities in the

QMS.

. Developed, tracked and trended various quality metrics such

as OTD to Promise, QPPM's, DPU's, DPO's, NCR defects, Scrap

Dollars, MRB Dollars, RMA Dollars, Supplier Performance,

etc.

. Trained the Inspectors in the use of all inspection

equipment required to perform First Article, Incoming,

Start-up, In-process and Final Inspections.

. Eliminated Final Inspections by enhancing the Start-up and

In-process Inspection processes ultimately enabling a

headcount reduction in the Quality Department and resulting

in lower operating costs.

. Responsible for successfully managing the 8D Corrective /

Preventive Action program.

. Developed and managed the company's Calibration and

Equipment Certification program.

. Developed and maintained the company's internal and

external (supplier) auditing program.

. Chaired all company Management Review Meetings conducted bi-

annually.

. Assumed the role of Materials Manager for 18 months at the

request of the President.

. As Materials Manager, I was responsible for ensuring that

all raw materials and goods required to support emergent

customer demands were ordered and in-house on or before the

scheduled production start dates.

. As Materials Manager, I was additionally tasked with

overseeing and managing the day to day duties and

responsibilities of (1) Lead Raw Materials Handler and (1)

Shipping / Receiving Clerk.

. Revamped the entire material handling system to reduce the

amount of waste that was being created during start-up

Inspections and during 2nd and 3rd Shifts due to reduced

management presence.

. Interacted with customers to proactively resolve quality

related concerns and issues.

The Boeing Commercial Airplane Company Seattle, Washington

Quality Assurance Lead Inspector June 1987 to September 1999

. Accountable for all aspects of aircraft audits and

inspections that pertain to airworthiness, structural,

interior, and functional testing entities.

. Lead a diverse group of (25) Line Quality Assurance

Inspectors in routine yet challenging inspections

encompassing 747-400, 757, 737 Classic and Next Generation

aircraft in various stages of manufacturing.

. Plan, coordinate and oversee work assignments for Line

Quality Assurance personnel.

. Oversee all stages of the inspection process to ensure the

expeditious processing and facilitation of aircraft

inspections while maintaining strict adherence to

prescribed customer, company, and governmental quality

regulations, directives and objectives.

. Conduct audits, inspections and certify acceptance of all

aircraft systems to prescribed company, customer, and FAA

requirements.

. Design, prepare and submit detailed reports, files and

charts, etc. documenting all inspections and audits

conducted during aircraft production stages to Management,

Engineering, Customer and FAA Representatives.

. Investigate and resolve customer, company and governmental

quality concerns utilizing 5-Why's and 8D Tashiro Root

Cause Analysis techniques.

. Interfaced with FAA, NTSB and Air Force Inspection

personnel to ensure all requirements were appropriately

met.

. Primary Quality member of DBT (Design Build Team) #222

supporting NPI functions related to interiors commodities

such as stow bins, sidewalls, PSU's (Passenger Service

Units), wash-lights, dado panels, carpeting, etc. for the

new 777 aircraft.

. Co-primary Quality representative tasked with overseeing

and facilitating the 737 and 757 stow bin offload project

to Heath-Techna Aerospace. This entailed 6 months of

offsite work at suppliers' facility to support.

. Performed Line Inspection functions on the 747, 767, 777,

737 and 757 aircraft.

. As an FDA Certified Galley Inspector, performed FDA

Shakedown Inspections required to support airline galley

operations while in US airspace.

. Certified Level 2 Magnetic Particle and Red & White /

Fluorescent Dye Penetrant Inspector.

. As a line inspector, and Lead Inspector, held

certifications to perform inspections in the following

areas: Electrical Inspection, Hydraulic Inspection, Oxygen

System Inspection, Shot peen (Rotary and Tank) Inspection,

Rockwell Hardness Testing, Eddy Current Temper and Crack

Detection Testing and Inspection, Dry Fuel Cell Entry and

Wet Fuel Cell Entry for Inspection. Electrical Ground and

Bond Biddle Inspection, Confined Space Entry for

Inspection, Magnetic Particle Inspection Level 2, Dye and

Fluorescent Penetrant Inspection, Various Respirator use

certifications for inspection personnel, 747 Main Entry

Door Rigging, and 747 Side Cargo Door Rigging, Engine Hang

and Final Torque, Landing Gear Functional Testing, and

Flight Deck Radar and Electronics Functional Testing.

Tyee Aircraft Incorporated Everett, Washington

Supervisor First Article & Receiving Inspection July 1983 to May

1987

(Position held while attending Liberty International University)

. Supervised a group of (5) machined parts inspection

personnel assigned to First Article and Receiving

Inspection functions in a high volume, fast-paced

manufacturing job shop environment.

. Trained inspection personnel in the use of inspection

tools and techniques to perform inspections on machined

details and assemblies for First Article, Final and

Receiving Inspections.

. Prioritized and performed inspections to facilitate

production work loads.

. Utilized SPC control characteristics to boost quality

levels and enhance customer satisfaction.

. Worked with numerous types of aluminum alloys, titanium

and various types of steel to manufacture Swaged tubular

assemblies, rod ends, clevis fittings and other components

for the aerospace industry.

. Operated straightening presses, Bridgeport milling

machines, Bridgeport three-headed tracer mill, tube-enders,

screw machines, hones, lathes, and miscellaneous assembly

equipment.

. Familiarity with the heat treating of aluminum and steel

alloys, as well as the annealing and age hardening

processes. All Heat treating and testing was performed on-

site by company personnel. Validation equipment included a

Rockwell Hardness Tester and an Eddy Current Temper Tester.

Education:

Bachelor of Arts - Quality Management Liberty

International University

Tampa, FL - 1983-1987

100 Hour Certificate - NDT (Non-destructive Testing)

Everett Community College

Everett, WA -

1985

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