Software Design
Resume:
JORGE E. HERNANDEZ
Lake Mary, Florida 32746
abifk4@r.postjobfree.com
www.linkedin.com/in/jorgeehernandez
Information Technology /Network Support Professional
SUMMARY
15+ years experience in Information Technology/Network Administration and
Help Desk Support with some Cad design. Provide Tech-Support level I and
II, Bilingual, English/Spanish.
Software/skills
. LAN hardware/software administration, design, installation and
configuration.
. MS Windows Server Versions 2003/2000/NT4.
. Knowledge of active directory, user creation and password maintenance.
. MS Windows XP/2000/NT/9X desktop/workstation Operating Systems.
. MS Office Versions 97, 00, 03, and 07 (MS Word, Excel, Power Point
Outlook).
. Backup Exec, ArcServe network backup software.
. Wireless Networking.
. Symantec, InoculateIT and MacAfee
. CITRIX and Checkpoint VPN mobile/remote computing solutions.
. System Documentation, Inventory and policy creation.
. Visio software.
. Audio/Video Hardware setup, configuration and support.
. Cisco IP phone configuration and support (Call Manager and Unity
Voicemail).
. CAD design software Installation and Support (Microstation J/V8, and
AutoCAD V12-2009).
. Installation, configuration, and repair of PC's on the Network.
PROFESSIONAL EXPERIENCE
Senior CAD Designer/Assistant Network Tech
03/2008-07/2010
Moffatt and Nichol Inc, Lake Mary, Florida
. Provide installation, configuration and support with the Florida
Department of Transportation (FDOT) design software.
. Performed network operations ordered by the Network Administrator.
. Troubleshoot, analyze, and resolve any network or PC related problem.
. Provide software and hardware support to users on the network.
. Confirm that all drawings are FDOT compliant prior to delivery to the
DOT.
. Setup directory structure and related drawings for plans preparation.
. Use of Microstation XM edition in companion with Geopak and FDOT Site
Menu software.
. Layout and Design roadway, signal, and singing engineering plans
maintaining Florida Department of Transportation (FDOT) standards and
compliance.
. Perform field data collection, such as photos, measurements, and notes
on roadway conditions.
. Use of Geopak software for labeling, cut sheets, cross sections and
alignments.
. Confirm that all drawings are PEDS compliant prior to delivery to
FDOT.
Network Administrator/CAD Designer (Information System Tech)
10/2003-03/2008
HNTB Corporation, Lake Mary, Florida
. Administered and maintained LAN, WAN, and Telecommunications/four
Windows 2003 servers.
. Configured, installed and troubleshot CAD software.
. Provided support with design related FDOT software.
. Maintained communications with local suppliers for the computer
network department.
. Diagnosed and solved computer and laptop issues and upgrade hardware
when necessary.
. Managed local Backup and Recovery of Data.
. Maintained network security, addressed server security issues and
applied appropriate security patches and upgrades.
. Generated system/network documentation, Standard Operating Procedures
and IT policies.
. Researched networking and application solutions for deployment.
. Prepared workstations and laptops for distribution to the end-users
utilizing imaging software.
. Maintained inventory of IT assets (over $100,000 of hardware).
. Provided onsite technical support to network users.
. Designed and implemented multi-node network expansion.
. Prepared layout and design roadway engineering plans were in
compliance with FDOT standards.
CAD Tech
01/2001-04/2003
Lichenstein Engineers, Paramus, New Jersey
. Prepared layout and design roadway engineering plans were in
compliance with New Jersey Department of Transportation (NJDOT)
standards
. Produced signal and striping plans.
. Designed parking lot layouts.
Network Administrator/CAD Designer 08/1988-12/2000
Michael Maris Associates, Hackensack, New Jersey
. Administered and maintained LAN also one Windows 2000 and NT servers.
. Configured, installed and troubleshot CAD software.
. Diagnosed computer failures and upgrade hardware.
. Managed local Backup and Recovery of data.
. Maintained network security, addressed server security issues and
applied appropriate security patches and upgrades.
. Generated and maintained system/network documentation, Standard
Operating Procedures and IT policies.
. Research networking and application solutions for deployment within
the organization.
. Monitored and controlled an inventory of approximately $30k worth of
IT assets.
. Layout and Design roadway engineering plans using AutoCAD.
. Developed conceptual concepts of roadway and parking lots for design
purpose.
. Perform traffic data collection, such as manual counts, signal timing,
and roadway geometrics
EDUCATION
Microcomputer Business Systems June 1998
Computer Learning Center, Paramus, New Jersey
Novell Netware 3.12
Windows 2003/Windows 2000 Server/Windows NT server
Drafting and Design Technology May 1984
Bergen Community College, Paramus, New Jersey
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