Customer Service Assistant

TERANA M. TUCKER

***** **** ***** 210-***-**** or (210) 771-

3746

San Antonio, Texas 78258 Email:

abifju@r.postjobfree.com

SUMMARY

Over 15 years experience as an administrative professional offering

significant experience in self-directed positions requiring secretarial,

customer service and accounting abilities.

EDUCATION

AA-Business Administration - San Antonio College - Completed 2008

Accounting Technology Marketable Skills Certificate - San Antonio College

COMPUTER SKILLS

Microsoft Word, Excel, QuickBooks, Oracle, Practical Solutions, AS 400

PROFESSIONAL EXPERIENCE

JOY S. CHESNUTT & COMPANY, PC 2009 - Present

Administrative/Accounting Assistant

Perform and oversee administrative tasks. Manage accounts

receivable/payables, billings, invoicing and preparation of bank deposits.

Purchase and maintain office supplies. Assemble tax returns and financial

statements for final review and mailing.

G. ARECCHI, CPA 2006 - 2007

Accounting Assistant

Prepare and maintain account payables/receivables for multiple clients.

Bank reconciliations, bank deposits, payroll tax reports and adjusting

journal entries. Assign and maintain vendor identification files.

Distribute monthly financial reports for clients. Reconcile accounts by

checking computer reports, researching discrepancies, and preparing journal

vouchers. Monthly invoicing.

WEST CORPORATION 2005 - 2006

Customer Service

Service-oriented customer service representative processing inbound sales

calls using Oracle software. Established long-term customer relationships.

WALMART 2002-2004

Associate

Provided customer and personnel assistance. Handled customer service

duties with returns and exchanges. Substitute telephone receptionist using

multi-line phone system. Handled cash intake and inventory control.

Trained new employees.

AGRIFROZEN FOODS 1999 - 2000

Customer Service Representative Relocated -TX

Promoted to Sales Assistant as a result of my capability to build both

internal and external business relationships. Performed order management

from order receipt to shipment of order using AS400. Resolved order-

specific inquiries in an efficient time-sensitive manner. Assistant to

Sales Department to maintain existing accounts including pricing/product

information and analyzing billing discrepancies.

OTHER RELATIVE EXPERIENCE

Administrative assistant/secretarial positions in hospital facility, city

government, aerospace and education.

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