Customer Service Sales

Matthew S. McIntosh

**** ********** ***** • Commerce Township, MI 48390 • 248-***-****

Email: abifjk@r.postjobfree.com • Cell Phone 248-***-****

Objective

To apply the business and financial skills acquired through my education and work experiences to an organization

that enables me to help increase the company’s profits. Demonstrate my ability to quickly adapt to new roles and

responsibilities using my sales, customer relationship skills, and quantitative thinking to increase profits.

Education

Bachelor of Business Administration with a Major in Finance, December 2008, Eastern Michigan University

Skills

Proficient in: Access, Word, Excel, Power Point, Internet Explorer, Windows, SAP System, Point, Rental Net, and

Share Builder. Excellent communication skills include verbal, written, and presentation. Professional, detail oriented,

customer focused, positive attitude, with problem solving and analysis skills. Also speak some Spanish.

Professional Experience

Penske Truck Leasing, Allen Park – Rental Representative, November 2009 to Present

• Meet and exceed monthly sales/rental quotas on a consistent basis; had the highest completed contract dollars

sold for the district at $124,904 for July 2010.

• Assist in managing a branch and fleet of trucks which includes the operational, financial, and customer service

performance aspects while increasing profits.

• Coordinate all aspects of customers’ accounts ensuring complete customer satisfaction.

• Dependable and courteous with proven track record of negotiation skills; success in sales

calls by providing information, resolving problems, and answering questions to build relationships in a fast paced

environment.

First Mortgage, Wixom – Loan Officer, June 2008 to November 2009

• Processed two leads the first week on the job which started the momentum -- consistently processed four to five

leads each week for the first six months while training.

• Secured new loan business using analytical expertise, strategic negotiation, and relationship building skills.

• Utilized knowledge of mortgage/legal requirements to manufacture loans from application to underwriting.

• Verified accuracy of documents, ordered credit reports and appraisals, and continuous follow up on outstanding

items to complete the loan file for FHA processing.

Detroit Diesel, Detroit – Intern – Supply Chain/Procurement and Supply, May 2007 to August 2007

• Evaluated inventory receiving process which resulted in a 5% reduction in inventory costs.

• Researched and resolved receiving problems at the warehouse (in Canton, Ohio) daily to provide continuous

quality, process and performance improvements.

• Trained full-time employees in learning the new SAP system.

• Special project completed which developed strategies for potential parts outsourcing.

• Traveled to suppliers to review processes and broaden operations knowledge.

Perry’s Party Rental, Pontiac – May 2005 to August 2006 (two summers)

• Delivery, setup, and tear down of party supplies (tents, tables, chairs, dance floors) for corporate, community, and

residential events.

• Worked as a team to provide excellent service and make each event trouble free. Assisted with onsite venue

management, resolved problems with equipment, addressed customer’s concerns, and received payments.

Honors and Activities

• EMU Dean’s List and Honor Roll 2005, 2006; EMU Finance Club Member, MEAP HS Scholarship, Member of

Football and Baseball Teams which developed teamwork, dedication, responsibility.

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