Customer Service Human Resources
Resume:
Patrick H. Bower
Montoursville, Pennsylvania 17754
*******@*****.***
OBJECTIVE
To obtain the Invoice Specialist position with First Quality.
EDUCATION
B.A. Communication Media, Lock Haven University of Pennsylvania (LHUP)
Graduation: December 2006
Major: Communication Media
EXPERIENCE
Account Manager, Heartland Payment Systems
April 2010-October 2010
-Provided merchants with face-to-face customer service.
-Installed credit card terminals and performed orientations for new
merchants.
-Performed rate reviews with merchants.
-Handled all service calls in territory.
-Performed troubleshooting on credit card terminals.
-Updated applications for credit card terminals.
-Programmed, as well as downloaded terminals, as needed.
Human Resources Information Systems Specialist, Physiotherapy Associates
February 2008-October 2009
-Responsible for running reports from Lawson (HRIS System) to collect
specific data and criteria.
-Responsible for preparing and running bi-weekly upload of PTO and
Extended Illness balances for 6,000+ employees into Lawson.
-Prepared bi-weekly Paid Time Off (PTO) payouts and calculated retro-
active payments.
-Researched and calculated PTO balance and accrual issues.
-Entered PTO accrual rate and hour adjustments in Lawson and ADP.
-Answered HR questions via e-mail and phone.
-Performed new hire, compensation change, and payroll audits.
-Assisted with maintaining employee paperwork and records.
-Entered new hire information, compensation changes, and job
information changes into Lawson.
-Managed and updated all states' Labor Law posters on the company
website.
-Assisted with importing documents into Documentum.
Sports Writer, Williamsport Sun-Gazette
June 2007-November 2007
-Covered local sports events, such as games, media days, and local
events.
-Formatted and edited the Scoreboard page.
-Responsible for answering phone calls and recording statistics and
scores of local sports games.
CONCURRENT WITH EDUCATION
Sports Editorial Writer, The Eagle Eye (University Newspaper)
Lock Haven University
January 2006 - December 2006
-Wrote a weekly sports editorial on a topic of my choice.
-Attended weekly Eagle Eye meetings.
Staff Reporter, The Eagle Eye (University Newspaper)
Lock Haven University
August 2006 - December 2006
-Wrote weekly news, feature and profile stories, such as on campus
events and guest speakers.
-Interviewed event participants and faculty members.
-Attended events at the University.
Course Highlights:
Computer-Mediated Writing, Feature Writing, News Reporting, News Writing,
Magazine Writing, Public Relations Writing, News Editing, Propaganda and
Public Opinion, Intro to Criminal Justice.
SOFTWARE KNOWLEDGE
Lawson Software, Microsoft Office (Excel, Word, PowerPoint, Publisher), ADP
Payroll Services, Documentum, Quark.
REFERENCES
Chris Masse
Sports Reporter, Williamsport Sun-Gazette
252 West Fourth Street
Williamsport, PA 17702
Joel Strawley
Territory Account Manager, Heartland Payment Systems
Laurie Lampe
Human Resources Director, Physiotherapy Associates
381 Devereaux Road
Glenmore, PA 19343
610-***-**** ext. 30-2053
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