Customer Service Human Resources
Resume:
Sean Michael McColl
***B Sanford Circle
Radford, VA 24141
*******@*******.***
Professional Strengths
o Strong background in research and statistical analysis
o Excellent communication skills dealing in customer service
o Passed Professional Human Resources (PHR), pending
certification
o Member of Radford University Society of Human Resource
Management (SHRM)
o Knowledge of employment law and employee selection methods
Education
M.S., Industrial/Organizational Psychology (May 2010)
Radford University, Radford, VA
B.S., Psychology (May 2008)
Virginia Tech, Blacksburg, VA
Class projects that operated through SHRM and Radford University
included:
o Developed a structured interview for a HR representative
position at Virginia Tech
o Conducted a focus group about socialization for the Salem Fire
Department in Virginia
o Conducted a validation of selection tests
o Analyzed salary survey data for employers in the New River
Valley (NRV)
o Wrote job descriptions for the NRV-SHRM Board of Directors
o Wrote job descriptions for the Christiansburg Public Works in
Virginia
o Developed a performance appraisal for a law firm in Tazewell,
VA.
o Lead a team that administered an assessment center and analyzed
the results on Radford University undergraduate psychology
majors
o Created a video-based Situational Judgment Test for leadership
o Created a training manual for the front desk employees at
Radford University's Library
Professional Experience
Recruiter Trainee (July 2010- Present)
ETS Dental, Roanoke, Virginia
Responsibilities:
o Works with Account Executive to identify potential clients
o Recommendations provided based on the findings
o Research the job market for Ophthalmologists
o Ensure data integrity of perspective candidates and clients
Internship (March 2009- December 2009)
Health Services Research Institute, Carilion Community Hospital,
Roanoke, Virginia
Responsibilities:
o Administered hospital-wide survey to measure patient safety
culture
o Analyzed data for hospital-wide survey on patent safety culture
using SPSS
o Researched relationship between health service topics, job
satisfaction, intention to quit, organization structure, and
turnover.
o Wrote a paper on improving patient safety within the Clinic
Model
o Researched risks related to acute myocardial infarction for the
Risk Informed Assessment Project
Part-Time and Summer Employment
Produce Sales Associate (April 2010 to June 2010)
Wal-Mart, Radford VA
Graduate Assistant (August 2008 to March 2009)
Financial Aid Office, Radford VA
Responsibilities include auditing financial aid documents for
accuracy
Summer Hire (May 2008 to August 2008)
Pfizer Inc, Groton, CT
Reviewed Laboratory notebooks for accuracy
Summer Hire (June 2006 to August 2007)
Computer Science Corporation Groton, CT
Troubleshoot computer and printer problems at Electric Boat
Summer Intern (May 2005 to August 2005)
Electric Boat Groton, CT
Assisted in the creation of a computer model for the submarines piping
system
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