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Quality Control Customer Service

Location:
Columbus, GA, 31907
Posted:
November 01, 2010

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Resume:

JERONICA T. GILES

HEALTH CARE ADMINISTRATION

Actively professional with a history in maximizing quality, profitability,

and patient/ customer satisfaction on various small- and large-scale

abilities in health care, information technology, and corporate realms.

. Active and successful in projects/Occupies strategic plans and schedules.

. Maintain excellent patient service

. Identifies revenue-generating/cost-saving opportunities

. Manage excessive volumes of diverse needs and demands, expertly measuring

priorities and resources.

. Build, develop, and lead high-performance teams, completing projects on

time and within budget.

. Established patient bill of rights/policy/Excellent communication both

verbal and written

. Strong organization skills with the ability to multi-task and prioritize

own work.

. Strong managed care plan knowledge, Understanding of Medicare and

Medicaid

Strategic Analysis & Planning ( Multi-Site Project & Operations Management

( Business

Development ( Financial & Operational Enhancements ( Resource Management (

Problem Solving ( Quality Control ( Customer Service ( Key Relationship

Management ( Team Building & Development

PROFESSIONAL EXPERIENCE

Spring Harbor Assistant Living, Columbus, GA ( 2008- present

Private Care Assistant

Strategize, plan, and administrated all patients daily meds and activities

of daily living within the standards and policies of the facility. Develop

all specifications and schedules that would be upon the patient. Provide

quality control. Administer all finance within the need of the patient.

Obtained and administered the doctors' orders. Interface daily with

management, family members, and subordinates. Interviewed, develop, and

lead new workers.

Achievements:

. Obtained and managed patients' budget accurately on- or under-budget

. Saved family money

. Within the success of budget received a raise

. Obtain a letter of recommendation from a high official through

administrating high-quality work

West Central Georgia Regional Hospital, Columbus, GA ( 2005- 2006

Ward clerk

Formulate and execute strategic plans to maximize customer/patient

acquisition, organize medical records, and financial and operational

excellence within the ward. Assist in all facility training and development

programs, including Management Information Systems & Operations. Assess

custom software systems. Manage all aspects of daily business and

operations. Direct all phases of projects including planning,

qualifications, schedules, budgets, patient needs, and quality control.

Interface daily with management, subordinates, and patients.

Achievements:

. Assist in the facilities organization skills and growth within the

organization, educated clients on different learning skills

. Provide a continuous improvement throughout the facilities ward

Medical Center, Columbus, GA ( 2004 -2004

Nurse Technician II.

Provide quality care for all patients in his or her transition of improved

health. Obtained and

administrated patient's vitals and diagnostic procedures.

Achievements:

. Assisted in the improved health within a diverse population of patients

. Assisted patients within the facility following a low budget resulting in

the health care organization saving money

. Obtained great rapport within a diverse range of individuals

JERONICA T. GILES ( Page 2 ( **********@*****.***

West Central Georgia Regional Hospital, Columbus, GA ( 2002 - 2002

Health Service Technician.

Perform outside activities with patients. Provide a range of diagnostic

support.

Taught mental patients how to read, and assist with supervising mental

patients.

Achievements:

. Assist in the learning process of individuals.

. Cultivate leadership teams.

ADDITIONAL PROFESSIONAL HISTORY

American Red Cross, Columbus, GA ( 2001 -2002

Volunteer Receptionist

Answer incoming calls using a multi-line phone system. Register

customers for various classes including CPR and First Aid. Perform

general office duties. Assist with various directors, other volunteers,

and the public. Supervise programs, marketing, financial planning, and

strategic planning for emergencies.

TSYS/Total Solutions, Columbus, GA ( 1998 -1999

Mail Clerk

Assessed and categorized credit card applications and other business

documents. Organized and counted official documents. Verify

calculations of other employees. Confirmed totals with my signature.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelors in Health care Administration, University of Phoenix,

Columbus, GA

Associates in Practical Nursing, Chattahoochee Valley Community College,

Phenix City, Ala

Certification in Nursing Assistant, Columbus Technical College,

Columbus, GA

*** Skilled in MS Office Pro Suite ( Medical Terminology ( Wound Care,

Patient Restraints, HIPPA Certified, CPR/First Aid Certified, Treasurer for

LPN Program at CVCC ***



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