Sales Customer

CREDIT/COLLECTIONS SUPERVISOR/SPECIALIST

**+ years experience developing strong knowledge of principles governing

credit/collection, continually exceeding objectives.

Software Skills-Technically proficient in all systems related applications-

Excel, Word, and Outlook, Internet Search Capabilities and SAP or similar

ERP system, Oracle, Microsoft Dynamics Great Plain, and Commerce.

WORK HISTORY

August 2010-Present Charles River Labs-Wilmington, MA

Contract work as a Senior Credit Analyst- 250M Portfolio

. Working with SAP preparing/managing reports, resolve credit disputes,

determine credit worthiness new/existing clients.

. Analyze customer financials determining ability to pay. Execute

company established goals, procedures and objectives.

February 2010- July 2010 Stanley, North Andover, MA

6 month-Contract work as a Credit Analyst at Stanley Supplies & Services-

250M revenue

. Manages credit approval process on new and existing accounts;

domestic.

. Able to determine credit risk and worthiness of new and current

customers.

. Manages cash receipts, and domestic DSO. Supervise daily invoicing

process.

. Manages weekly credit hold report, create a combined

Credit/Collections Policy.

. Interfaces with customers, collectors and field personnel as required

regarding delinquent accounts.

. Develops, publishes A/R reports as required.

. Interfaces with E&Y during quarterly reviews and conduct audits

regularly.

. Owns allowance for bad debt accounts and reconciles monthly,

Recommends adjustments, quarterly.

. Responsible for SOX documentation/updates.

March 2005 -November 2009 EASTERN BEARINGS, Waltham, MA

Senior Credit Analyst (2,000 Domestic and International Customer base

Manage Credit Portfolio totaling $25million)

. Initiate change of ownership procedures.

. Research financial statements, refunds adjustments, credits, work with

EFT program.

. Validate ownership and financial responsibility. Initiate Irrevocable

Letter of Credit.

. Authorize terms extension of existing invoices (30 days or based on

agreed shipping date)

. Streamline accuracy of information and timeliness of customer support.

. Coordinate, collaborate, and align credit activities with Sales Goals

and result in increased efficiency, communication and production.

. Document/ analyze processes and recommend changes. Decisive formulated

decisions.

. Negotiate with customers in difficult circumstances with regards to

credit and customer support. Review and reconcile accounts as needed.

. Adept in multiple tasking, highly organized with excellent time

management skills.

. Work cross functionally with sales, operations and distribution.

. Implement programs, initiatives/and or procedures that maximize cash

flow, minimize bad debt & reduce delinquency based on annual billings.

. Participate in the migration of new systems, ensuring the achievement

of operation and financial objectives. Monitor interaction w/

customers for improved delivery of message.

December 2000-February 2005 UNITED PARCEL SERVICE, Dedham, MA

(Portfolio Total-$50Million)

International & Domestic Credit Supervisor

. Accountable and responsible for quality and quantity of work/reports.

. Prioritize-problem solver-negotiator-pick tickets-process invoices.

. Performance feedback through formal/informal reviews. Utilized

motivational programs.

. Credit refunds explaining company policies and procedures.

. Prepare letters of credit, supervise OSI of accounts placed.

. Facilitate international/domestic credit/collection calls.

. Evaluate and analyze DSO reports and figures, cash applications.

. Monthly customer follows up debt recovery analysis, review aging

reports.

. Team meetings with finance dept. Daily collections calls to customers,

B2B, skip tracing, running credit reports. Set goals/objectives for

team of collectors.

. Participate in monthly pro active district meetings, supervise/coach

collectors, train, review quality of calls, evaluate. Head up group

for weekly conference calls.

. Increased volume for both individual and corporate companies.

. Comply with all federal, state, locate requirements. Review accounts

for outsourcing.

. Manage daily aging to conduct monthly plan of action to increase

collections, contacts, business lists, and direction of work flow.

. Working knowledge of applicable federal and state laws and regulations

. Worked with clients/customers to develop quality payment schedules and

review A/R.

January1999-December2000 UNITED PARCEL SERVICE, Watertown, MA

. Created Monthly comparison analysis reports written for customer

shipping needs.

. Coordinate with finance dept. to ensure customer credits are applied.

. Involved in local and corporate audits.

. Research client's potential applications/credit issues. Validate

National contracts.

. Work with A/R billing of Fortune 500 national companies (multi-million

dollar contracts). Composed/complied weekly/monthly reports.

. Worked with customers to enhance and encourage shipping volume.

. Worked with National account managers, district sales managers, and

corporate controllers to update and fine tune clients contracts.

June1997-January1999 ACCOUNTTEMPS, Lexington, MA

. Contract work for various companies providing credit/collections.

August 1990-June 1997 VOLUNTARY HOSPITALS OF AMERCIA, Woburn, MA

. Responsible for 50 Million dollars of medical invoices/bills. Prepared

credit history sheets and entries.

. Constant interpersonal contact with attorneys, customers, insurance

companies, and court systems, etc. Conduct internal audits.

. Trained new incoming employees with ongoing supervision/training,

coaching.

. Involved in time studies and inventory control projects.

. Decision making skills, problem solving customer requests/concerns.

Education

Attended University of Phoenix on line program,

Daniel Webster College, Nashua NH.

Contact this candidate