Customer Service Manager

Olga Ryan

abifey@r.postjobfree.com

813-***-**** home

813-***-**** cell

Education

Moscow University of Consumer Cooperatives

Finance and Credit

Moscow, Russia 1993 – 1996

Emily Griffith Opportunity School

Certification: Real Estate Property Appraisal

Denver, Colorado 1999 - 2000

Technical Skills Accounting and Computer Programs, General Office,

Customer Service

Experience with reporting, interpreting trends, and preparing

account analysis and reconciliation. Experience with general

ledger accounts, monthly closing, journal entries adjustments

and financial statements. Proven ability to efficiently handle AR,

AP, Payroll and other accounting functions. Experience working

with service order and provisioning systems. Strong Analytical

Skills with emphasis on Logic. Strong computer skills including

Microsoft Office Applications, Lawson, Essbase, Hyperion.

Ability to Multi-task. Detail oriented and thorough. Adhere to

SOX control.

Professional

Experience Syniverse Technology 2010 to Current

Tampa, Florida

Billing Analyst

• Interpret contract language to identify the pricing requirements and billing options.

• Create logical statements in BLASR needed to translate the requirements into

billing elements for display on the invoice with compliance with Tax and Revenue

Reporting Requirements.

• Amend existing rating plans with changes per Special Request or

ProductOrderNotification System.

• Process Special Billing and Credits, set up companies, Invars, Billing Variables,

pricing tables.

• Coordinate the resolution of customer billing issues and if required, prepare the

documentation required to correct billing.

• Perform revenue assurance reconciliation and coordinate the resolution of

unreconciled items.

• Identify process and or system gaps for potential unrecognized revenue and

communicate any such gaps to product management/operations for resolution.

• Identify the root cause of customer billing issues and provide recommendations for

resolution.

• Participate in process reviews to further automate data extraction and manipulation

• Lead numerous migration projects.

Catalina Marketing 2007 to 2009

St. Petersburg, Florida

Staff Accountant (08/2008-12/2009)

• Handle and prepare month closing entries for the company.

• Responsible for multiple SG&A accounts’ reconciliations.

• Provide GL accounts analysis and the explanation of the variance.

• Assist with special projects as assigned by the Manager.

• Apply cash on the daily bases from Wire ACH and lockbox to open invoices.

• Responsible for updating and maintaining revenue report with forecast and actual

revenue.

• Weekly analysis of product pricing fluctuation.

• Bi-weekly sales revenue analysis.

• Analyzing and interpreting trends and preparing reports.

• Responsible for approving retail contract pricing.

• Interpret and analyse financial information and prepares reports for standard

business units on weekly, bi-weekly and monthly bases using Essbase, Hyperion

and Access.

Contract Specialist (04/2007-08/2008)

• Responsible for reviewing, processing and updating manufacturing and retail

contracts.

• Amend contracts with changes and uphold category exclusivity.

• Responsible for preparing and publishing category availability reports.

• Assist with new client's check and set up in the system.

• Set up the billing side of the contract in the system for further invoices.

• Responsible for creating weekly sales reports based on the processed contract

volume.

• Work with distribution billing report to detect inconsistency in pricing and provide

detail analysis for discrepancy resolution.

• Process exception pricing requests

• Interacts with Executive Management, Sales Directors, Account Receivable and

Client Service Team.

Russian Café 2000 to 2005

Littleton, Colorado

Accountant/Manager

• Supervised day-to-day operations with accountability for cash, check and credit

card transactions at the new branch.

• Primary focus was on achieving revenue goals and tracking actual expenditures.

• Prepare entries to general ledger accounts and documenting business

transactions, preparing financial statements and reports for internal use,

reconciliation, payroll, AP.

• Train new employee.

JFK Appraisal Network 2000

Aurora, Colorado

Real Estate Appraiser and Consultant

• Responsible for searching, locating and assembling pertinent data, inspecting

properties, preparing defined value estimates and timely appraisal report.

• Able to work independently and meet deadlines, extreme proficiency and attention

to detail.

Burevestnik 1995 to 1996

Moscow, Russia

Accountant

• Maintain the company books, monthly and closing accounts and payroll.

• Provide accountability for inventory and tax reporting.

• Support receivable and payable accounting functions.

• Analyze financial information, detail assets, liabilities, and owner’s equity; prepare

balance sheets, account reconciliations, and other requests processed in a timely

manner.

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