JESSE R. FURBER JR.

**** ******* ***

Waukegan, IL 60085

Tel. 224-***-**** E-mail: abifcr@r.postjobfree.com

June 2008- February 2010 WMS Gaming. Waukegan, IL

Customer Service Representative

. Provided support through quickly and accurately placing orders daily.

Orders placed via phone, fax, internet and mail.

. Reviewed all orders to meet customers expectations with delivery and

installation.

. Made sure all jurisdictional guidelines were met and requested

approval to ship notifications for all orders.

. Ensured orders closed and invoiced customer in an expedited manner.

February 2007 - March 2008 OfficePlus, Waukegan, IL

Customer Service Representative

. Provided customer service through greeting customers, offering

assistance, retrieving merchandise from warehouse

and calculating sales discounts.

. Maintained store standards through accurate inventory logs,

appropriate sale signing and product knowledge.

Gather products related to customer orders and packed for shipping on

specified dates.

. Assisted in Print Center as needed by making copies, filling customer

specialty orders and submitting faxes.

Jun 2006-January 2007 Ornamentshop.com, Lake Bluff, IL

Warehouse Team Leader

. Solved problems with shipping delays, damage, and misdirection.

. Supervised handling of goods, verifying that items were carefully

managed and precisely placed in the warehouse.

. Review shipping documents and items received and reported any

discrepancies immediately.

. Processed high volume of shipping and receiving requests daily,

following all procedures and maintaining accurate records.

. Worked with a team of twelve associates to have better quality control

in receiving and maintain shipping deadlines.

Oct 2005 - November 2006 Sears Grand Gurnee Mills, Gurnee, IL

Loss Prevention Specialist

. Offered prompt, courteous customer service in a high volume retail

environment. Protected store assets through diligent monitoring of

possible internal and external theft.

. Worked closely with management team to uphold store safety standards

for employees and customers.

. Supervised inventory control of high ticket items through daily

auditing.

. Responsible for securing store doors, inventory cages, store safes and

accurately setting security alarms at the close of the business day.

July 2001 - January 2006 Abbott Laboratories, Abbott Park, IL

Customer Service Representative/Assistant Chef

. Provides excellent customer service through quickly and accurately

assisting patrons and processing orders daily in a high volume fast

paced cafeteria.

. Assists chefs in planning, preparing, presentation and serving a

variety of menu items.

. Encourages customer feedback to continually improve services offered.

. Upholds sanitation standards in accordance to FDA guidelines on a

daily basis.

. Assists in inventory ordering as needed via computer, online or

telephone.

. One of three employees selected to be trained in CPR and first aid

skills for emergency situations.

. Cross trained in all phases of job functions.

January 2001 - July 2001 Manpower Inc. for Abbott Laboratories, Abbott

Park, IL

Customer Service I

. Provided customer service through greeting customers, offering

assistance, product knowledge and calculating

sales.

. Maintained store standards through accurate inventory logs, order

placement, and order fulfillment.

. Maintained department standards including grill preparation for

accurate cooking according to FDA guidelines.

EDUCATION

. College Of Lake County Grayslake, IL. Currently pursuing Associates of

Science degree

Computer Skills

. Microsoft Office XP & Outlook

. Oracle

. SAP

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