Human Resources Management

Jolene James, PHR

**** ******** **** *****, *********, GA 30517

Cell: 719-***-****

E-mail: abif9z@r.postjobfree.com

Summary of Professional Accomplishments

Attributes

Proactive Implemented risk management program that reduced worker's

Self-sufficient compensation costs by $250,000.

Team-oriented

Skilled at building Devised job evaluation, performance appraisal and merit

interpersonal planning processes that provided management with enhanced

relationships tools for developing, coaching, and rewarding employee

performance and improved employee morale.

Management

Talent Acquisition Designed, negotiated, implemented and maintained all Employee

Training & Development Benefit Plans restructuring that resulted in an increased

level of benefits to the employee while reducing the cost to

Coaching & Mentoring the employer.

Workforce Planning

Strategic Planning Analyzed, recommended and oversaw the implementation of an

HR Project Management integrated payroll and Human Resource Information System.

Succession Planning

Budget Management Created and installed recruiting policies and procedures that

Regulatory Reporting assured compliance with EEO policies and maintained an

Affirmative Action Plan that successfully withstood a

Core Areas of compliance audit.

Expertise

Lean Manufacturing Developed and implemented strategic recruiting tactics to

Employee Relations include a presence at local job fairs, increased recruitment

Performance Management efforts in industry trade publications, secondary school

educational programs and an improved internal job posting

Worker's Compensation process.

Employee Benefits

Risk Management & Created, staffed and managed a training and development

Loss Control department to address educational and career-related needs

Strategic Planning corporate-wide.

HR policies & programs

Employment Law RELEVANT CAREER EXPERIENCE

Compensation

Payroll

PRC, LLC.

Computer Skills Colorado Springs, CO

Windows XP SR. HUMAN RESOURCES GENERALIST

Microsoft Office Suite 1/2009 to 5/2010

Oracle Provided human resource support and counsel regarding

Recruiting software policies, procedures, programs within a call center

(Kenexa Web hire, environment. Responded to employee relations issues in a

Virtual Edge, Kronos, timely manner, conducting thorough and objective internal

Peoplesoft) investigations. Built strong relationships skills by being a

skillful team player with the ability to network effectively

up, down and across the business. Provided recruiting

Certifications support to Talent Acquisition during recruiting ramp ups.

Managed all leaves of absence (FMLA, ADA, Worker's Comp,

PHR - January 2009 personal leave).

Sitting for SPHR Exam

2010

ROBERT HALF INTERNATIONAL Colorado Springs, CO

OSHA 10 Certification

- Oct 2010 HUMAN RESOURCES SPECIALIST (CONTRACT)

9/2007 to 12/2008

Professional

Affiliations Employment Assignments:

GOODRICH - INTERIOR SYSTEMS (Lean Manufacturing)

Society for Human ITT CORPORATION - SYSTEMS DIVISION (Defense systems

Resource Management contractor)

(SHRM) - National and EL PASO COUNTY DEPARTMENT OF TRANSPORTATION (Government)

Local Member

Member of Board of

Directors, Prospect

Hospice and Home Care, MANAGEMENT RECRUITERS OF COLORADO SPRINGS Colorado

Woodland Park, CO- Springs, CO

2002-2008 ACCOUNT EXECUTIVE 7/2006 to 5/2007

Member Woodland Park Proactively developed new business through a high volume of

Chamber of Commerce - outbound phone calls and presentations. Balanced both sales

1998-2007 and recruiting aspects of business. Recruited top talent

through networking and sourcing in the marketplace. Built and

Member, Advisory Board maintained strong relationships with both clients and

- Federal Department candidates.

of Corrections .

Vocational Education BTBW, INC. Woodland Park, CO

Program - 1998 HUMAN RESOURCES CONSULTANT 1/2005 to

7/2006

Provided consulting to clients with a full spectrum of Human

Resource, benefit and payroll services. Analyzed client's

needs, developed action plans and delivered HR support to

clients. Clients included Colorado Rush Soccer Club, Woodland

Auto Valet, and Prospect Hospice and Home Care.

MCI/WORLDCOM Colorado

Springs, CO SENIOR HUMAN RESOURCES GENERALIST

7/2000 to 6/2004

Responsible for communicating HR policies and procedures to

all levels of the organization, conducting training,

identifying problems, recommending appropriate action,

facilitating conflict resolution, and providing compensation

and benefits support. Supported organizational design,

development and change management initiatives that emerged.

FUTURECALL TELEMARKETING WEST, INC. Colorado

Springs, CO

DIRECTOR, HUMAN RESOURCES 6/1998 to

7/2000

Responsible for Human Resource functions for an out-bound and

in-bound contact management company, employing approximately

2500 employees across a national enterprise consisting of

four call centers. Managed an HR staff of fifteen employees

on site and remotely. Developed policies and procedures and

ensured compliance and consistency. Responsible for

resolving employee relations issues through conducting

thorough and objective investigations. Oversaw the talent

acquisition department.

QUAL MED HMO

Pueblo, CO

SENIOR COMPENSATION ANALYST 1997 to

6/1998

Responsible for Wage and Salary Program administration,

support and maintenance for a six-state region within the

nation's fourth-largest publicly traded managed health care

company

ENT FEDERAL CREDIT UNION Colorado Springs, CO

ASSISTANT VP/DIRECTOR OF HUMAN RESOURCES

1989-1997

Managed the Human Resource function by providing a full range

of Human Resource services to a financial organization with

$1.3 Billion in assets and an employee force of 450

employees. Supervised and developed a HR staff of five

employees to include the payroll function. Was responsible

for the management of policies, procedures and best practices

for the HR function. Served as a strategic member of the

leadership teams of the organization. Provided strategic

direction, counsel, influence and partnership to Senior

Management and the Board of Directors as it related to Human

Resource initiatives.

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