Customer Service Medical Billing
Resume:
PHYLLIS CLARK
Bentonville, AR 72712
********.*****@*****.***
Professional Experience:
Red Cross – Pioneer Valley Chapter; Springfield, MA. (2005-2006) Office Manager (temporary
paid staff) and Volunteer. Duties included coordinating training sessions for corporate clients
and servicing walk-in client needs. As a Volunteer, I was part of a disaster relief team sent to
Florida to do field casework. Successfully coordinated more corporate training classes than
previous quarter.
Graphics Communication-Falmouth, ME. (2001-2002) Proofreader. Duties included proofing
newsletters, research reports, and community statistical reports. Also, proofed graphics such as
charts and graphs dealing with various local issues.
Community Healthservices-Portland and Windham, ME. (2000-2001) Office Assistant.
Temporary assignment consisting of filing medical records, processing medical billing; claims
and patient data.
L.L. Bean Co.-Portland, ME. (1989-1999) Customer Service/New Media Representative. Received
and processed customer Email and orders. Responded to customer information inquiries in a
timely and thorough manner. Assisted customers with computer system issues. Helped test
computer systems for new online website.
• Worked as a Product Information CSR during peak Christmas seasons.
• Also, worked as a Team Leader during peak Christmas seasons.
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• Loring Short and Harmon-Senior Buyer. (1981-1989) Bought office product lines with an
annual volume of $5 million. Coordinated buying with sales and marketing teams.
• Director of Employee Services. Duties included recruitment and interviewing of
employment candidates, supervising payroll and benefits administration, developing and
teaching training classes for all employees.
• Classroom English Teacher-(1973-1979) Boston, Hopkinton and Swampscott
Massachusetts Schools.
• Taught grammar, reading and writing to Junior High and Middle School students.
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• B.A. in English; Framingham State College, Framingham MA
• Literature, Psychology and Honors Seminar at Holyoke Community College, Holyoke MA
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