Administrative Assistant Manager
Resume:
Patricia A Liston
*********@*******.***
Administrative Assistant / Coordinator
Coordinator with extensive office and accounting experience as well as
knowledge of the financial and service industries. Expertise in supporting
and coordinating training; scheduling meetings and calendars; developing
presentations; and creating and generating reports. Strengths include
organization and problem solving skills. Recognized for ability to design
and use spreadsheets and presentation software.
Strengths Include:
Organization Accounting / Bookkeeping Problem Solving
Detail / Accuracy SAP
A/P & A/R
Report creation Follow-up / Deadline Databases /
Driven Spreadsheets
EXPERIENCE
JPMorgan Chase, Columbus, OH
Human Resources Scheduler (August 2010 - Present-Part Time)
. Handled request to schedule interviews for candidates and Managers for
various job applications.
. Sent confirmations to candidates of interview schedules.
. Sent confirmations of candidate's schedule of interviews to Managers when
more than one involved with same candidate.
PEACE TRANSPORTATION, Columbus, Ohio
Office Assistant (May 2010 - August 2010, Part-Time)
. Handled phones requests for transportation and assisted with daily driver
assignments in order to satisfy customer.
. Managed billing to agencies and payroll of drivers in a timely manner.
J.P. MORGAN CHASE, Columbus, Ohio
CENTRAL TECHNOLOGY
Coordinator, Training Group (2001-2009)
. Set up Classes on Training Central and arranged for meeting rooms.
Enrolled participants and sent confirmation for classes through the
Training Central system. Updated participant's enrollment status in
classes after they were completed. Created and sent Certificates of
Completion to the participants.
. Created a special level 3 evaluation letter to have students complete an
evaluation of their class after a 90 day period of completion time.
Reported to facilitators and managers if participants were incorporating
any of the learned behavior changes on the job.
. Restructured how classes appeared on Training Central as well as updated
URL's used in the courses by the participants. Resulting in a more user
friendly read and understanding of course information.
. Worked with outside contractors on class needs from copies of
confirmation letters to transportation arrangements. Made requests for
and shipped needed materials to class sites.
. Managed the Training Central mail box for participants to ask questions
about Skillsoft courses. Resolved and responded to issues as first level
of support before referring participants to Skillsoft Technical Support.
. Maintained and updated reports. Created monthly reports showing cost
center expenses and researched and resolved expenses not recognized by
manager. Designed database to show all charges and costs for each class
and per participant.
. Handled calendars, schedules meetings and incoming calls. Made travel
arrangements and assisted with miscellaneous projects.
. Composed routine correspondence and compiled data for routine reports.
. Consistently updated learning opportunities on company website.
. Maintained invoice reports, including all invoices from vendors. Tracked
invoices paid and chargeback's due to cost center by accessing accounts
payable system information (SAP).
. Patricia A Liston
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. Participated in the development of the learning management system (LMS)
reporting needed for maintaining information for the Code of Conduct and
Privacy Awareness required curriculum.
. Attended and participated in Vendor Management meetings about course
curriculum. Resulting in better relationship with vendor.
. Assisted with the creation of the "Awards Wall of Fame" as member of the
Awards Recognition Team. Recognized team members and helped to increase
motivation and moral within the group.
BANK ONE CORPORATION, Columbus, Ohio
RETAIL DIVISION
Administrative Assistant, Business Banking - Retail Education & Development
(1997 - 2001)
. Served as Credit Class Coordinator during transition and consolidation of
departments. Set up classes on Bank One University platform, and
arranged for meeting rooms.
. Enrolled participants and sent confirmations for classes through People
Soft, a registration system which updated participant's transcripts.
. Made requests for course materials from in house document center and
shipped the needed materials to class sites nationally as needed.
. Worked with outside contractors on course needs from copies of
confirmation letters to transportation arrangements.
. Created and sent Certificates of Completion to participants and graded
post tests. Summarized evaluations and provided to facilitators for
analysis.
. Coordinated department and division meetings. Set up conference calls,
meeting rooms and prepared travel arrangements. Oversaw scheduling of
department conference room.
. Managed office correspondence and monitored manager's mail and
appointment calendar.
. Created memos, coordinated correspondence, organized and arranged files.
Developed presentations for Manager's meetings.
INVESTMENT MANAGEMENT GROUP
Administrative Assistant - Product Development (1995-1997)
. Created memos, coordinated correspondence organized and arranged files.
. Enhanced Access Database and developed a matrix for sold products.
Maintained monthly updates.
. Created and distributed minutes for Assessment Meetings.
. Ordered Supplies, made travel arrangements, completed expense reports and
sent UPS letters and packages.
. Created monthly reports showing which products were approved, declined or
awaited additional information in order for managers to make management
implementation decisions.
Benefit Loan Specialist - Participant Record Keeping (1995-1996)
. Accountable for the set-up and processing of all 401-K loans for the
Wisconsin and Mid-east Region.
. Routed the mail for the department and assisted the contributions area by
updating participants by vendor.
. Designed the mail process, cash flow and Federal Express distribution
procedures.
. Separated, logged, distributed, updated mail log, and helped track check
processing timelines and identify "checks miss applied" timelines.
CARD SERVICES
Customer Services Representative
. Answered senior citizen questions about AARP Visa accounts. Researched
problems on accounts.
. Staffed the HELP Line to assist with escalated problems or issues.
ADDITIONAL WORK EXPERIENCE
OAKLAND NURSERY, Columbus Ohio
Accounts Payable Specialist.
QUEEN OXYGEN COMPANY, Columbus, Ohio
Full Charge Bookkeeper/General Office Manager
Patricia A Liston
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EDUCATION
Columbus State College 38 credit hours - Accounting Fundamentals
Certificate
Bank One supported coursework:
. Disco Plus (Emport) Overview, Disco Plus (Emport) Ad Hoc Reporting Level
I, SAP
. Resiliency Risk Awareness Training
. Confirmit Basic Survey Building and Reporting
. Service Excellence: Customer Loyalty
. MS Word, MS Excel, MS PowerPoint, MS Access, Lotus Notes, Outlook
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