Customer Service Sales

Allan P. Alilio

*** ***** **** ****

Orange Park, FL 32065

Cell - 240-***-****

abif72@r.postjobfree.com

OBJECTIVE:

To obtain a position in a Computer Operations environment that utilizes my

experience.

EDUCATION:

Hyundai Customer Service Bronze Training - Orange Park, FL 2010

Carquest University - Orange Park FL 2009

Management Essentials - Rockville, MD 2001

AMS Training - Rockville, MD 2000

Time and Attendance - Silver Spring, MD 1997

National Crime Information - Baltimore, MD 1996

H.S. Intro to Unix - Rockville, MD 2002

Diploma, General Studies, Largo High School, Largo, MD 1988

A.A, Computer Science, Prince Georges Community College, Largo MD pending

EMPLOYMENT HISTORY:

2009 - Present Parts Specialist Hyundai of Orange Park

Responsible for daily sales and counter sales. Handling of A/R paperwork,

receiving stock and inventory on a daily basis. Adding stock to inventory

and putting away stock. Driving company vehicle to deliver parts to

customers. Placing special orders and emergency orders using ADP and

Microcat software. Helping answer phone calls for service and sales.

Completed Bronze training program.

2009- 2009 Assistant Manager Carquest

Responsible for the daily counting of receiving inventory and properly

stocking it. Responsible for A/R paperwork. Maintaining payroll,

schedules, sales, customer service, vehicle upkeep, manifests using cores,

warranties etc. Handling cash deposits, driving company vehicle to deliver

parts if needed.

2008 - 2009 Production Control Lockheed Martin

Responsible for scheduling of batch jobs. Ensuring all batch jobs are

processed on a nightly basis and completed without errors. Make phone call

to programmers when jobs abend. Keep in contact with the computer room at

all times to assist them in processing. Adjust parms if database

programmer has special request. Perform helpdesk duties, receiving trouble

calls and writing trouble tickets. Use OPCON to schedule and monitor jobs.

2004 - 2008 Route Service Manager Dealer Specialties

Responsible for the daily accounting of service reps daily sales.

Maintained full scheduled routes for the service reps. Handled ordering of

supplies, interviewing and training new hires. Responsible for generating

more sales for the company. Making service calls to customers and helping

them resolve any issues. Helped cover routes if any service reps called

out. Taking pictures of vehicles and entering data onto laptop and

uploading all data to the internet. Using Ebay to help sell cars for

dealerships. Working in outdoor conditions from hot, cold, rain and snow.

Driving on average, 600 miles a week to cover assigned dealers in assigned

territory.

2002 - 2004 Service Manager Road & Track Motorsport

Handled daily ordering or parts for the mechanics. Handled all

transactions from the customer as well as the vendors. Provided assistance

to mechanics as well as doing some basic mechanical duties such as change

oil, brakes, change wheels etc. Gave rides to customers to Metro who

needed a ride home. Made sure all inventory was up to date and fully

stocked. Lifting and putting away stock. Shipping and receiving daily

parts and tracking all inventory daily.

1997 - 2004 Operations Analyst II Nasdaq Stock Market

Responsible for daily operations within the NOC environment. Monitor the

SDR systems using TIBHAWK and SQL. Make sure nightly backups are

completed. Filed away paperwork from the backups. Filled in for the

Supervisor if needed. Booted systems up every morning to prepare for open

of stock market. Familiar with Unix, Linux, Maestro, Tandem, Unisys 7800.

1989 - 1997 Lead Computer Operator Management Technology, Inc

Monitors and controls computers by operating the central console or on-line

terminals, coordinate new production application testing, and disaster

recovery. Performs most phases of operations and assists in dealing with

problems. Operates computers and peripheral equipment in an error free

manner. Makes recommendations should problems occur. Assists in determining

equipment settings and operating instructions. Switches patches for various

users for use of the system.

SOFTWARE :

Unix, Linux, VMS 5.4 and lower, EXEC Levels 41 &39, MS-DOS

3.3, 3.0 and 6.2, Basic, MS Word, Word Perfect 5.1, 6.0, 6.1

and 7.0, Dbase III, Procomm Plus for Windows and DOS, Kermit,

FTP, Windows 3.1, Window 95, Windows 98, Windows 2000,

Windows NT, Windows XP, Dreamweaver, HTML programming, JCL,

DCL, EC, Exploris system, JCONN, Worldpac Dial.

HARDWARE :

OPCON, Depcon, Unisys 7800, Voyager systems, SDR systems,

Windows NT Workstations; QL Workstation Enterprise; DEC VAX

3600, 6410, 6420 and 6520; Unisys 6800/5800, Unisys

2200/1100, 1100/91, 1100/82; Xerox 9700 and 9790 EPS; ALPHA

7600; Sequent; SDR; TIBCO HAWK Monitor; Simpact Freeway

2000,8800; Single Point Operations; BWD; RDB; TCP/IP

environment (TCIS,CPFTP); Clearpath HMP Series; Aquanta

QR2, XR6, ES, DR/2, DS/2B, DX; Storagetek 4490; Sun Systems

Sparcstation 5; Dell P120, IBM PS/2-65sx, CDROM writer,

various laser printers and fax machines.

CLEARANCE: Classified; U.S. Department of Commerce (NOAA),

1989.

High Clearance, PGCC Campus Police

High Clearance, NASDAQ Stock Market

REFERENCES: Available Upon Request

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