Customer Service Manager
Resume:
Deborah A. Allen
[pic]
abif6x@r.postjobfree.com
Goshen, IN 46526 574-***-****
September 15, 2010
Real Career Advice
Human Resource Department
Indianapolis, IN
To whom it may concern:
According to Indeed.com there is a current opening for an HR Administrative
Assistant at Real Career Advice that was posted in September 2010. I
recently finished a nine month volunteer term with the Christian
Appalachian Project in Mt. Vernon, KY and am looking to find a permanent,
paid position.
Being a recent graduate from an AACSB Accredited University with a
Bachelor's Degree in Human Resource Management, my knowledge of the
business field and related technology is current and up to date. Also, my
extensive experience in various sales related industries has aided me in
learning a wide variety of techniques and approaches used to problem solve,
build loyal relationships, and project a positive light on challenging
situations. In the past, my extensive knowledge of the position, my direct
and honest approach, sincerity, strong work ethic, high standard of quality
and perfection, and immense company loyalty has allowed me to project a
strong company image.
Every job thus far in my career has been Customer Service oriented. From
working fast food to caring for individuals' personal care needs, I have
always enjoyed dealing with people in a variety of settings. My friendly,
patient, persuasive, and calming personality has been a great asset when
dealing with customers, fellow employees, and when leading group projects.
Community based programs as well as School Clubs and projects have allowed
me to develop time management, organizational, and team leadership skills.
Being a full time student, working three jobs simultaneously, being
President of the Newman Club, Core Team leader for Lux Mundi, Volunteer
House Business Coordinator, and living in community puts my wide range of
skills to use on a daily basis.
I would appreciate any further opportunity to discuss my work history and
the current job opening.
Sincerely,
Deborah A. Allen
Encl. r sum .
Deborah A. Allen
[pic]
64885 McIntosh Lane
abif6x@r.postjobfree.com
Goshen, IN 46526 574-***-****
Objective:
. To obtain a position as an HR Administrative Assistant at Real Career
Advice utilizing my Human Resource Management degree, exceptional
customer service skills, attention to detail, and business/clerical
history.
Education:
. Indiana University South Bend Aug.
2005-May 2009
Bachelor of Science in Business with a
Concentration in Human Resource Management
Earned 3.381 cumulative GPA Aug.
2005-May 2009
Dean's List Recipient Fall 2005 &
2006
Work Experience:
. Culp Door Sales & Service, Inc.
June 2010-Present &
Office Assistant May 2008-Aug. 2008
Responsibilities included answering telephones, taking, writing
up and distributing work orders, typing up and mailing out
invoice billing statements, receiving shipments, coming up with,
designing, and implementing new marketing techniques, and
designing, setting up, and maintaining the company website.
. Christian Appalachian Project
Sept. 2009-June 2010
Rainbow Respite Care Center Volunteer
Responsibilities included providing personal hygiene care,
cooking, cleaning, supervising participants while on group outings,
talking and interacting with participants, suggesting and
implementing group outings and craft activities, charting,
attending and contributing to staff meetings, working different
shifts when needed, helping paid staff whenever needed, and
redesigning the Rainbow Respite Care Center brochure.
. Woldruff's Footwear Aug. 2005-
Sept. 2009
Shoe Specialist
Responsibilities included providing expert shoe fitting service,
knowledgeable foot and shoe care information to customers,
exclusive client development customer service and problem
resolution, product displays, counting inventory, placing orders,
unpacking new merchandise, and writing radio advertisements and
Style Show commentary.
. Subway Dec. 2001-June
2008
Sandwich Artist
Responsibilities included preparing food, customer service,
monitoring the cash register, counting and unpacking inventory,
keeping other employees on task when there was no manager present,
handling customer complaints when no manager was available, and
keeping a clean work environment.
Deborah Allen
Page 2
. Charles Gerwels Jan. 2007-Dec. 2007
Live-In Caregiver
Responsibilities included preparing food, general housekeeping,
assisting with basic hygiene care, coordinating events between
immediate family members and friends, and taking charge of
emergency situations.
. Lowe's Home Improvement Mar. 2005-Sept.
2005
Cashier
Responsibilities included customer service, ringing up the
customer's merchandise, answered phones, cleaning, and cash
control.
. Greencroft Retirement Center June 2003-Sept.
2003
Certified Nurse's Aide
Responsibilities included personal hygiene care, overall patient
well-being, interacting on a more personal level with the elderly
as well as their families, and becoming state certified for patient
care.
Community Service, Awards & Achievements:
. Christian Appalachian Project Volunteer
Sept. 2009-June 2010
. Volunteer Business House Coordinator Feb. 2010-
June2010
. SHRM Club Secretary Fall
2008-Spring2009
. Newman Club President
Fall 2006-Spring2009
. Lux Mundi Core Team Leader
Fall 2004-Spring2008
. Newman Club Secretary Fall 2005-
Spring2006
. Theology on Tap Planning Committee
Fall 2005-Spring2006
. National Honor Roll Fall
2003-Spring2006
. Whirlpool Foundation Scholastic Achievement
Scholarship Award Spring
2005
. Knights of Columbus Scholarship Award Spring
2005
Skills:
. Fluent knowledge in Microsoft Word, Excel and Access
. Excellent time management and organizational skills
. Ability to multi-task
. Effective leadership skills
. Fluent knowledge of electronic devices and office
equipment
. Ability to handle stressful situations
. Exceptional reading, writing, and communication skills
. Outstanding people skills
References:
. Anita Seals CAP Regional Manager 1 year (606)308-
9202
. Scott Woldruff Business Owner 5 years
. Maria Pirrie Young Adult Ministry Leader 6 years
Contact this candidate