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Customer Service Manager

Location:
Riverside, CA, 92587
Posted:
October 30, 2010

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Resume:

951-***-**** or ***-

***-****

cruzsanto@rocketmail.

com

Santo David Cruz

Summary 7 years of combined customer service and public relations experience. 5

years experience training and supervising a team of 10-15 people.

Exceptional communications and networking skills. Also, opened and

ran multiple units. Desiring to utilize my culinary skills and previous

professional experience to contribute to a well established and

structured company.

Skills

-Culinary Arts Fundamentals -Implement and Train HACCP

-American Regional Cuisine -Garde Manger -Customer service

-Communications -Bilingual -Supplies and Inventory

Education -ServSafe Certified -MS Office and Internet Proficient

The Art Institute of Phoenix 2004-2007 Phoenix, AZ

Associate Degree of Applied Science

High School Diploma (Graduated)

1993-1997 Maloney High School Meriden,

CT

Experience Mar.2009-Aug.2010 Tailgater IL primo Phoenix, AZ

Front & Back of House Manager

Managed Kitchen staff of 10

Took inventory and placed all orders for the restaurant

Maintain quality for kitchen and dining room

Created daily specials for the menu

Planned and implemented monthly meetings for the kitchen

Maintain POS system and nightly audits

Created documents using Word and Excel

Responsible for all employees being trained, hired and fired

Oct. 2007-Mar. 2009 Native New Yorker Phoenix, AZ

Front & Back of House Manager

In addition to above responsibilities

Closed/opened register and dining room

Managed kitchen and dining room staff

Planned and implemented specials and events

Sept.2004-Oct.2007 Firebirds Rocky Mt. Grill Phoenix,

AZ

Lead Cook

Prep and cook for restaurant.

Supervise quality control of food products, employees and the kitchen

References

Larry Fussy – Owner of Tailgaters IL Primo

602-***-****

Mike Stallone- Owner of Tailgaters ILprimo

602-***-****

Chef Dick Carr- Instructor

1-800-***-****

Tony Parasrd- Supervisor

602-***-****



Contact this candidate