Sales Representative

Ricardo a. oporto

abif4j@r.postjobfree.com 801-***-****

*** ***** **** **** ( #501 Salt Lake City, UT 84102

GENERAL MANAGEMENT ( SALES LEADERSHIP ( TEAM BUILDING

Leads teams selling top-flight services to C-level

executives and all levels of management. Defines

scope of team needs, providing training and skill-

building to new and seasoned call center and sales

staff. Selected to build teams that achieve

innovative goals for companies seeking to expand

customer relationships. Utilizes technology, such as

customer relationship management packages, to

support sales missions, deriving excellence from

self-taught expertise as well as from training

others in its use.

PROFESSIONAL EXPERIENCE

Administrative Executive Secretary 2008-2010

Dual Immersion Academy, Salt Lake City, UT

Provided a variety of support roles while attending college full time.

Invited to join school's board due to exceptional level of contribution to

school. Commended by board for outstanding participation in school culture.

. Wrote and reviewed policies and procedures on behalf of school board.

. Strategized with school leadership on communication efforts and

policies.

. Maintained school's computer network.

Lead Generation Coach 2006-2008

InContact, Midvale, UT

Spearheaded lead generation team of 15; guided them each to produce at

least 1 qualified lead per day for networked call center software.

Instituted policies and procedures that elevated team capacity to identify

qualified leads. Managed initial contacts with C-level executives from

Fortune 500 companies across the country. Led training and motivation

sessions specifically geared to team. Recruited from eLampros as a former

client of this company.

. Achieved and often exceeded goal of delivering 1 qualified lead per

team member per day. Trained staff to reach this goal in approximately

4 months, due to weekly training related to technical specifications

of call center equipment/network and the sales process.

. Coached staff on methods of breaking through gatekeepers to reach

critical decision-makers of potential client companies using strict

consultative methods.

. Developed company-specific training utilizing role-playing and e-

learning techniques focused on issues specific to the team and sales

environment.

. Partnered with Benchmark Portal, a company that managed call center

metrics. Used results from this company to pitch sales strategy

services to corporations and companies who needed to revamp their

techniques.

. Earned management respect; achieved budget created specifically for

purchasing incentives and devising financial prizes used to motivate

team to excel and exceed goals.

. Learned all critical functions of SalesForce (customer relations

management tool). Configured SalesForce specifically for the group by

evaluating business needs and implementing necessary modules.

. Hired, conducted performance reviews and managed hours for direct

reports.

. . . . Continued . . . .

Ricardo a. oporto Page 2

. . . . Continued . . . .

Sales Representative Closer

2005-2006

eLampros, Salt Lake City, UT

Recruited due to stellar experience in large call center collections.

Directed business-to-business sales to companies offering technical

products, demonstrating value of eLampros's marketing methodology. Promoted

to Closer position in 6 months.

. Specifically oversaw sales of inContact software focusing in

collection agencies across the country.

. Demonstrated value of sales methodology to C-level executives,

presenting in person and via web conferencing tools.

. Focused on companies throughout United States, as well as Spanish-

speaking markets of Puerto Rico, Dominican Republic, and Mexico.

. Pitched sales strategy to inContact as lead generator; achieved sale

and ultimately was recruited by inContact to spearhead its lead

generation process.

Sales Representative 2004-2005

Sprint, Johnson City, TN

As a sales representative in a large call center, fielded customer

inquiries and closed cell phone and DSL sales in a business-to-consumer

(B2C) environment.

. Exceeded all monthly quotas and goals by a minimum of 5%.

. Due to significant success in managing ~70 inbound calls per day,

served as a mentor to new employees. Introduced recent hires to

corporate cultures and assisted with specific training.

Collector Unit Manager 1997-2004

Citigroup, Gray, TN

Recruited to provide collections services, first in English and then in

Spanish as a bilingual speaker/reader/writer. Promoted to Unit Manager

after two years; tasked with developing innovative, new bilingual team.

. As a Collector, served team responsible for the highest level of

delinquencies, meeting every assigned recovery goal.

. Selected to develop new bilingual team. Initially, managed all Spanish-

speaking clients. When volume exceeded capacity of one individual,

built new team of 30 to meet company need and serve organizational

mission.

. Participated in management training, including behavioral interview

training. As a Unit Manager, collaborated with other Unit Managers to

evaluate hundreds of position applicants.

. Communicated value of working within specific cultures, which differed

despite the fact that they were all native Spanish speakers.

. Guided team to excellence managing inbound and outbound calls

(normally, employees developed expertise in one or the other).

. Developed reputation for being company's interpersonal problem solver,

team builder, and customer management expert.

EDUCATION

Bachelor of Arts, University of Utah, Salt Lake City, UT.

. Major: Communication, concentration: Organizational Communication

. Minor: Leadership Studies, concentration: Organizational Change

. Cumulative GPA 3.6.

CORE SKILLS

. Team Leadership

. Policy Development

. Training

. B2B and B2C Sales

. Call Center Management

. Cross-Cultural Communication

. Latin American Market Development

. Recruitment and Retention

. Transmission of Corporate Culture

. Lead Generation

. Sales Closure

. Contract Negotiation

KEY COURSEWORK

. Analysis of Argument

. Communication and Gender

. Family Communication

. Introduction to Organizational Communication

. Intercultural Communication

. Negotiation & Interviewing

. Introduction to Quantitative Communication Research

. Interpersonal Communication

. Teamwork

. Contemporary Issues in Organizational Communication

. Seminar: Organizational Communication

. Business & Society

. Foundations in Leadership

. International Leadership Academy

. Leadership Capstone

Contact this candidate