Sergio Santana
Retail Manager
Sergio Santana
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Executive Summary:
* Work well in a high pressure environment.
* Well-organized and efficient.
* Strong training skills.
* Skilled with computer systems and software.
* Skilled at organizing complex projects, defining project priorities, and
delegating tasks.
* Self-starting, goal-oriented strategist whose confidence, perseverance
and vision promote success.
* Self-motivated and assertive.
* Quickly learn procedures and methods.
* Over 3 years experience in the Management field.
* major strengths in planning, problem solving and communication..
Experience: US Security Albuquerque NM
Security Gaurd 08/2009 to 11/2009
Multi Tasked when needed Stoped any people trying to shoplift and other
actvites
Managed my time always on time
Experience: WhataBurger Phoenix, AZ
Manager 09/2008 to 03/2009
Managed all daily operations of the restaurant.
* Ensured customer satisfaction with their dining experience.
* Managed inventory and ordering of food, equipment and supplies.
* Supervised preparation of meals and beverages for customers.
* Arranged for routine maintenance and upkeep of the restaurant, its
equipment, and facilities.
* Managed all administrative and human-resource functions of the business,
including recruiting new employees, monitoring employee performance, and
training.
* Supervised 40 employees, scheduled work hours, resolved conflicts,
determined salaries.
* Minimized waste by using food leftovers and giving excess food to
charity.
* Motivated employees to work as a team and provided one-on-one training to
key personnel.
* Supervised routine food preparation operations.
* Placed orders with distributors and scheduled delivery of fresh food and
supplies.
* Ensured compliance with all regulatory requirements and facilitated
inspections.
Experience: Dominos phoenix AZ
Shift Manager 10/2007 to 01/2008
* Managed all daily operations of the restaurant.
* Ensured customer satisfaction with their dining experience.
* Managed inventory and ordering of food, equipment and supplies.
* Supervised preparation of meals and beverages for customers.
* Arranged for routine maintenance and upkeep of the restaurant, its
equipment, and facilities.
* Managed all administrative and human-resource functions of the business,
including recruiting new employees, monitoring employee performance, and
training.
* Supervised 40 employees, scheduled work hours, resolved conflicts,
determined salaries.
* Minimized waste by using food leftovers and giving excess food to
charity.
* Motivated employees to work as a team and provided one-on-one training to
key personnel.
* Supervised routine food preparation operations.
* Placed orders with distributors and scheduled delivery of fresh food and
supplies.
* Ensured compliance with all regulatory requirements and facilitated
inspections.
Babies R US Phoenix AZ
Sales Rep 03/2007 to 05/2007
Target Phoenix AZ
Sales Rep 11/2006 to 02/2007
Robb & Stucky Phoenix AZ
Night time Supervisor 02/2006 to 07/2006
* Directed warehousing activities for commercial and industrial
establishments.
* Inspected physical condition of warehouse equipment and prepared work
orders for repairs and requisitions for replacement of equipment.
* Screened and hired warehouse personnel and issued work assignments.
FootLocker Phoenix AZ
Manager 04/2003 to 04/2004
* Managed retail store and supervised employees.
* Planned and prepared work schedules, assigning employees to specific
tasks.
* Formulated pricing policies on merchandise according to requirements for
profitability of store operations.
* Trained and managed 20 people in the management field and achieved
significant improvements in their productivity.
* Supervised employees engaged in sales work, taking of inventories,
reconciling cash with sales receipts, keeping operating records and
preparing daily record of transactions.
* Answered customer complaints and inquiries.
Education: Alhambra High School Phoenix AZ
Diploma 1999
Additional Training:
References: Available upon request