Lorri L. Kelch

**** ***** *****, *********, ** **133

402-***-****

Email: abif1f@r.postjobfree.com

SUMMARY

I have a broad career scope, with a strong emphasis on customer

experience satisfaction, production planning / scheduling, logistics and

operations. I have a big picture mentality and take a proactive approach.

I do not micromanage. Instead I choose to lead through empowerment and

motivation. I believe employee utilization is key in any environment, and

must be effectively utilized in order to achieve efficient productivity,

reduce costs, and increase revenue.

PROFESSIONAL EXPERIENCE

Hewlett Packard, Omaha, NE

2006 to present

Operations Planning Manager

I have responsibility for defining and developing mid/long term tactical

and strategic direction for our business unit which is based upon company

goals and direction.

. Lead and drive processes to align strategies, metrics and execution

plans across multiple functions.

. Work to identify business opportunities and lead risk assessments and

related actions to mitigate those risks.

. Apply subject matter knowledge to complex business issues.

. Help to develop new ideas and methods.

. Independently lead and influence projects or large initiatives with

cross-functional teams.

. Review of business performance against objective, ensuring efficient

utilization of resources.

. Align customer needs with Supply Chain pillars, position material

within budget with no negative impact to the customer

. Collaborate with all cross functional teams across HP for successful

customer relationships

Hewlett Packard, Omaha, NE

2001 - 2006

Client Advocate

I escalate and prioritize the most critical orders through our production

system within Hewlett Packard. I am one of a team of 4 individuals that

got this position based upon skills and drive to succeed. This allowed me

to develop this position, in a start up environment. I work closely with

the customer service and production departments. I provide support

throughout the process, ensuring timely allocation of material, priority

scheduling of production and ensure timely shipping to the customer. I act

as an internal customer service liaison ensuring the customer's SLA are

satisfied.

. Designed reporting tools that facilitated company wide communication,

and facilitate interdepartmental communication.

. Increase customer satisfaction, deriving repeat sales, through the

development of an expedite system, monitoring the production process,

and resolving customer SLA issues.

. Maximize production line efficiency by designing a scheduling process

that grouped commonalities, thus reducing setup time, and ultimately

lost revenue in downtime.

. Increase market competition by developing system to track and reduce

order cycle times, and establishing a relationship for future revenue

gain.

. Decrease production downtime time by establishing internal

departmental contacts to quickly resolve process issues.

. Design process to evaluate specific customer pipelines and share

status update reports with management on a daily basis.

. Conduct daily client advocate meetings in order to facilitate company

wide communication.

Hewlett Packard, Omaha, NE

1999 to 2001

Operations Assistant Manager

. Resolved IT issues within customer orders.

. Maintained constrained products within the Direct environment and

allocated inventory based upon revenue generation for the company.

. Assisted Vice President of Client Services maintaining confidential

information and reporting, developing effective presentations,

maintaining calendar and all travel arrangements.

Hewlett Packard, Omaha, NE

1993 - 1999

Manager, Product Operations

. Responsible for operations management in the collection of

receivables from vendors

. Instrumental in the automation of the returns process thereby

cutting costs

. Responsible for a team that set up vendor part numbers within the

VISTA operating system.

. Verified pricing with vendors and customers maintaining integrity

of the information.

. Managed a second team that was responsible for hotline support for

internal and external customers.

Hewlett Packard, Omaha, NE

1988 - 1999

Credit Manager

. Responsible for conducting financial analysis for key accounts within

the Western Region.

. Gathered information for quarterly financial reporting and analysis

for customers.

. Established and managed credit lines for customers and acted as

liaison between customers and finance companies.

. Received and processed flooring planning payments for bank deposits.

Wellensiek Insurance and Law Offices, Nebraska City, NE

1981 - 1988

Various Positions

. Worked as Legal Assistant to Partners in the firm preparing and filing

court documents.

. Conducted research for court cases prior to filing.

. Researched and prepared abstracts for title preparation and

certification of real estate parcels.

. Obtained Insurance and Real Estate licenses to enhance business

opportunities within the Agency and increase revenue.

EDUCATION

B.S. Degree in Business Administration, Bellevue University

TRAINING

Green Belt

Project Management for Quality Managers

Leadership Development

Managing Personal Growth

Managing Multiple projects, objectives and deadlines - Certification

Quality for Project Managers Certification - George Washington University

Putting Customers First Certification

COMPUTER APPLICATIONS

Databases: SAP, AS 400, WMS, Lotus Notes, Efox SAP

Excel (including charts/graphs), Word, Microsoft Office, & Access

Contact this candidate