Customer Service Manager
Resume:
Perry J. Capurro
P.O. Box **
OBJECTIVE: To obtain a service oriented position in management and
Provide quality customer service.
EXPERIENCE:
JULY 2008 TO PRESENT TOYOTA OF YORK (YORK AUTO GROUP)
York, Pennsylvania
Business Development Office/Appointment Triage/Your Guy Program
* Quality customer service, sales, phones, customer relations, staff
supervision and training
* Promoted to YOUR GUY in Service Dept...New Car sales/welcome
* Heavy contact on phones/in person with all aspects of management
* Report to Customer Relations Manager/heavy customer service contact
* Help company keep and grow customer retention, public access, staff
supervision
APRIL 2007 TO MARCH 2008 GALLAGHER SERVICES/CATHOLIC CHARITIES
Timonium, Maryland
Day Program Instructor
* Day Program operations and residential group home access
* Behavior and case management
* Certified Medication technician and all DDA classes
* Case ratios 1:1 and 1:9, staff supervision and training
* Data Collection and IP goals and implementation
* 2007 current CPR certification and all classes' current
* Vending services and individual job trainings on contracts
AUGUST 2004 TO APRIL 2007 PENN-MAR ORGANIZATION, INC.
Maryland Line, Maryland
Resident Manager - Residential Department
* Group home management, training, staff supervision, customer service
* Mental health training, developmental disabilities training
* Certified in CPR in Maryland, Medication Administration trained
* Activities counselor with emphasis on active lifestyle
* Staff supervision and training, human resource management
* On-call zone manager, pager duties welcomed
* 2005 TO 2007 Rehabilitation Assistant in Day Program/ Vocational
Department
July 2003-Feb. 2004 PUBLIX SUPERMARKETS INC.
Birmingham, Alabama
Produce Associate/Clerk
.Customer service handling/product displays
.Safety team member, staff supervision and training
.Inventory control and ordering
.Merchandising, s
.Promoted to Administrative Co-Coordinator Feb. 2004
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June 1999-July 2003 SOMERBY AT UNIVERSITY PARK
Homewood, Alabama
Security Officer/Receptionist
.Answer multi-line telephone switchboard/transfer call to depts.
.Monitor Teltron warning system/security and fire alert systems
.Respond to resident personal call alarms/file maintenance requests
.Assist LPN on duty nurse during emergency response to residents
.Greet guests, sign in visitors and vendors, assist emergency personnel
.Support and promote the marketing of senior residential services
.Supervise Alzheimer's/Dementia unit with security monitoring
January 1994-2003 WINN-DIXIE MONTGOMERY INC.,
Jacksonville/Chalk Ville, Alabama
Produce/Customer Service Associate
.Possess strong customer service contact/service handling
.Support all departments within grocery operations
.Attend all food in-service training/employee training programs
.Assist Produce Manager with ordering produce shipments/supplies
.Supervise asset/loss prevention control monitoring throughout entire
Store
.Performed quality control on products and services, staff supervision
Dec. 1991-Feb. 1993 UNITED CEREBRAL PALSY OF PALM BEACH
Broward County, West Palm Beach, Florida
Group Home Manager/Behavioral Program Assistant
.Supervised/trained vocational aides in residential home setting for
Disabled
.Administered various client behavior programs/MR/BI-POLAR disorder
.Heavy social service fieldwork, in-service training, attended State of
Florida HRS seminars/training sessions
.Achieved management status from part-time employment in one year
EDUCATION:
Kaplan University 03/2010 to present
Online classes to complete BS in Business Administration Current GPA 4.00
University of South Florida 1985-1987
April 1987 GPA: 3.65 Deans List 1985-1987
Golden Key Honor Society 1986-1987
ATTRIBUTES:
Excellent communication skills
Reliable, Well disciplined, heavy customer service contacts
Efficient, customer retention skills
Good organizational skills
Excellent customer service skills
Team Player, Bridge Builder, Bringing the customer back
REFERENCES AVAILABLE UPON REQUEST
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