Name: Peny Price

Address: **** **** ****

McHenry, IL 60050

815-***-****

abiezn@r.postjobfree.com

Career Profile

CRM SPECIALIST / DIRECTOR ADMINISTRATIVE OPERATIONS / PROJECT MANAGER &

TEAM TRAINER / ORGANIZATIONAL CHANGE CHAMPION

- Experienced Customer Relationship Manager - Matrix Management Environment

- Cross-Functional Administrative Services Director, Team Leadership

Training and Development

- Revenue & Profit Maximization Achieving Customer Service and Divisional

Business Objectives

BACHELOR OF SCIENCE DEGREE, TECHNICAL MANAGEMENT (MAGNA CUM LAUDE)

Skills Summary

Technical Skills: PC Vista & Windows XP / Macintosh OS Platforms

- Internet Explorer 7.0/8.0, Firefox, Safari

. SharePoint 3.0 Website Content Migration & Training

. Microsoft Office 2007 (2003 and previous versions)

- MS Word, Excel, PowerPoint, Access

. Microsoft Outlook, Business Contact Manager

. Dreamweaver

. Adobe Photoshop CS2

. Adobe Illustrator

. Microsoft Project

. Adobe PageMaker

. Adobe Acrobat 8.0

. QuarkXPress

. QuickBooks Pro

. Micrografx Designer

. FileMaker Pro

. ACT!3.0

. Windows Live Writer

. GarageBand; PhotoBooth; iWeb

Leadership Skills: Creativity, Flexibility, Team-Building, Listening,

Diplomacy / Problem Solving

. Dependable, loyal company champion and professional customer service

advocate

. Strong, quantitative discretionary experience, analytical in critical

judgment

. Effective communicator, detail-focused on company mission and

superior service

. Outstanding performance management, problem-solving and crisis

management

. Results driven, decidedly engaged in resolution throughput to closure

. Highly personable and reliable in self-directed & team engagement

initiatives

. Technically accomplished quick-study and avid scholar exemplified by

expertise achieved through on-the-job training and dedicated learning

. Proactive continuous improvement motivator, trainer, mentor and coach

Critical Competencies

. Direct Executive Administrative Management, achieving divisional

business objectives

. Customer Service Professional, dedicated customer relationship

management

. HRM Expertise, cross-functional leadership, training and performance

management

. Presentation Design / Project Planning, management and timely

delivery

. Excellent verbal and written communication skills with distinct

ability to communicate

technical issues and requirements

. Entrepreneurial Startup Ventures, revenue and profit maximization

Professional Accomplishments

CRM Specialist / Administrative Services

Highly customer-focused in K-12 classroom and school district Information

Technology services, measured CRM procedures and practice to develop

customer-facing strategies and unify customer interaction; conducted

professional development training sessions and created customer surveys

soliciting customer feedback on Microsoft SharePoint Teachers' Portals

assessing training performance, overall company services and product

offerings. Administrative services in special projects and Accounting

services: RFP responses, purchasing, invoicing and billing disputes, budget

and expense reports.

. Developed training materials; successfully led orientation classes

for PTO in online E-Store Lunch Menu software, staff and faculty in STI

Office, and led training in SharePoint 3.0 website design and content

management for client districts' webmasters, staff and faculty.

. Customer liaison troubleshooting SharePoint technical issues with

clients' webmasters and addressing Helpdesk requests for website content

posting.

. Helpdesk support services on Level 1 incoming calls and emails;

conducted extensive Internet research on technical issues.

. Accomplished successful relationship-building with vendors and

customers; saved client school districts over $65K through software

licensing administration vendor negotiations.

. Achieved company-wide cost-savings through billing dispute process

completion, returned over $35K profit in recovered vendor billing

anomalies.

. Feedback on customer issues to closure/resolution, continuous process

improvements.

Director Administrative Operations / CRM

Supervised multifaceted administrative operations across matrix management

environment from new company venture startup; developed

operational/customer care management processes and procedures in

purchasing, shipping, and invoicing; increased division profitability by

300% by year 3; directed ongoing sustained quality service delivery

providing superior customer care. Organizational change champion supervised

and conducted new employee hire orientation, cross-training, performance

management; responsible for developing and leading teams of contract

personnel in goal-setting on project planning, achieving team objectives

and quality on-time delivery through the power of team engagement.

. Managed Division's daily administrative operations; supported Senior

Management in Sales and Marketing, Product Development and Procurement;

conducted Internet research.

. CRM liaison monitored vendor services and performance identifying

trafficking issues and implementing required corrective actions; ensured

import compliance to Regulatory, Customs, and Financial; achieved division-

wide cost-savings through determining vendor accountability, returned $10K

quarterly profit in recovered vendor billing anomalies.

. Managed transport/distribution logistics for international importing

and domestic shipping/receiving in air, ocean, and roadway; developed

landed cost analysis on all Division overseas imports.

. Promoted superior customer care in RFQ response attaining competitive

vendor quotes for hardware and software products.

. Full accountability for seamless product flow from international

importing, domestic purchase-to-delivery order processing, shipment

scheduling/delivering, back-order expediting and grievance management.

Entrepreneurial Venture

Independent Startup business in Desktop Publishing offering full-color ad

design/layout-to-service-center final output production, production

scheduling, strategic marketing and project planning. Developed full-color

mailers and mass-mailing databases, designed presentations and marketing

proposals with defined strategic objectives to measure marketing plan

results, generated cost analyses; designed magazine, newsletter, catalog

page layouts and ads. Major clientele included Graphic Labs, Geraghty &

Miller, Merck Pharmaceutical, Franklin County Arts Council, Variety

Wholesalers, Imperial Graphics, 3M Corp., (Raleigh/Durham, NC)

Employment

CRM Specialist/Executive Administrative Support Services

Net56, Inc., Palatine, IL 60067 (Jan 2010-Jun 2008)

Educational IT Services, Customer Resources Management in Classroom/Staff

Technology Training-K-12 School Districts; licensing administration:

Antivirus and Web Filtering, Microsoft Volume licensing-AER Certification

2010; timely RFP response, purchasing, invoicing, special projects,

Helpdesk support.

Director, Administrative Operations/CRM Specialist

United Marketing Group/Marchand Promotions Div., Schaumburg, IL 60713 (Mar

2008-May 2002)

Marketing Promotions - Product Development and Procurement. Startup

Venture, Marchand, purchased by United Marketing Group (UMG) in 2000, was

promoted to division director with full accountability for primary

administrative operations and support of Marchand division, managing

customer and vendor relationships, purchasing, shipping (import/domestic)

and invoicing services. Reported directly to Vice-President of Product

Dev., and to the President of UMG; liaised with all corporate management

levels. Supervised and conducted new employee hire orientation, cross-

functional training, performance management; direct team leadership in

project goal-setting and resource planning to successfully accomplish

divisional objectives.

Manager, Projects and Systems - Team Trainer/Executive Assistant

Marchand Promotions, Inc., Oak Brook, IL 60522 (May 2002-Jan 1999)

Start-up Venture, Marketing Promotions and Product Development (Spin-off

business-Spiegel, ultimately purchased by United Marketing Group, LLC)

New business startup, seamlessly transitioning operations from previous

company (Spiegel Manufacturing, Inc.); setup and maintained new company

computers and network LAN for seven desktops, developed administrative

operating procedures, reporting processes; designed presentation materials

for trade shows; created customer proposals, established new customer and

vendor relationships. Supervised and conducted new employee hire

orientation, cross-training, performance management; responsible for

training and developing project teams.

Executive Assistant

Spiegel Manufacturing International, Downers Grove, IL 60515 Jan 1999-Oct

1997

(Independent Business Unit)

Executive Liaison to the Director of Product Development and the Director

of Procurement

Accomplished administrative responsibilities including coordinating travel

arrangements, preparing expense reports and division personnel performance

reviews and special projects; timely completing independent project work

and meeting scheduled presentation development deadlines for high-level

corporate customer conferences presenting new products. Successful in

division operations shutdown and the seamless spin-off transition to a new

business venture in Product Development and Procurement, Marchand

Promotions Inc.

Education

Bachelor of Science Degree in Technical Management

Graduated magna cum laude: GPA 3.80

Membership-Sigma Beta Delta (Honor Society, Academic Achievement)

DeVry University, Addison, IL 60101

Major: Human Resources Management

. Strategic Staffing

. Training and Development

. Human Resources Information Systems

. Managing Human Resources

. Compensation and Benefits

. Career Development

. Employment Law

Additional Academic Achievements

. Business Management

. Project Management

. Marketing

. Web Design

. Statistical Mathematics

. English Composition

. Motivational Leadership

. Operations and Quality Management

A.S. Mechanical Technology

Membership-Student Senate, Secretary

Southeastern Community College, West Burlington, IA 52655

Major: Mechanical Drafting

Additional Coursework: Technical Writing I & II; Technical Mathematics

"We can chart our future clearly and wisely only when we know the path

which has led to the present." - Adlai E. Stevenson

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