ROY HAMID

**** ********* ** - *******, ** *****

321-***-****

abiez4@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging position within a dynamic organization with room for

long-term growth, personal and professional development.

PROFESSIONAL EXPERIENCE

Dollar Thrifty Automotive Group - Orlando, FL

October 2005- September 2010

Lead Rental Sales Agent

. Greet customers, complete necessary rental or parking information,

disclose rates, terms and conditions of rental and obtain customer

signatures while using effective sales techniques to encourage customers

to utilize service options.

. Established overall account strategy and implementation of account sales

plans, including

cash rentals, balancing the drawer at the end of each shift and report

generation.

. Collected and submitted contracts and sales reports; and maintain

accountability for revenue objectives.

. Receive telephone calls and handle customer-related issues; direct other

phone calls to appropriate personnel or take messages.

. Promoted to Supervisor in 1 Year.

. Received Employee of the month July 2007.

. Received Employee of the Month North Florida July 2007.

E-Z Rent a Car - Orlando, FL March 2003 - October 2005

Receptionist (Supervisor)

. Promoted to Supervisor in 6 Months.

. Operated multi-line telephone system to answer incoming calls.

. Planned and prepared work schedules and assigned employees to specific

duties.

. Assisting and training agents in making reservations.

. Duties included: typing (70 wpm), filing, photocopying and faxing.

Freedom Builders - Orlando, FL May 2002- March 2003

Computer Tech

. Installs, assembles and configures computers, monitors, network

infrastructure and peripherals such as printers, scanners and related

hardware.

. Under supervision of a Division Manager, installs, maintains,

troubleshoots and upgrades computer hardware, software, personal computer

networks.

. Assisted in the development of small businesses by installing programs

such as QuickBooks, Word, Excel, PowerPoint, and Outlook.

Additional employment and volunteer information available upon request

EDUCATION

Valencia Community College- AA Business Administration (In Progress)

COMPUTER SKILLS

Microsoft Word, Excel, and PowerPoint

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