Manager Customer Service
Resume:
BRIAN J. RUSSELL
**** ******* ** **** ******, GA 30143 Phone: 706-***-**** Email:
*******@*****.***
Summary
Operations manager with more than twenty years experience directing all phases of
distribution, materials management, warehousing, production and inventory control,
accounting, retailing, purchasing, budgeting, forecasting, and logistics.
Accomplished problem solver with demonstrated ability to identify and resolve
problems. Extensive knowledge of computer hardware and numerous software
applications relating to these areas. Team builder.
Experience
2008-Present Self Employed
Volunteering at Emerging Healthcare in Jasper, Georgia preparing business plan,
marketing plan, budget and consulting for their healthy lifestyle, weight
management, and diabetes programs.
A virtual assistant performing general accounting, consulting, clerical,
proofreading, and various other functions.
Customer Service Representative for West-at-Home responsible for answering and
resolving customer questions, concerns, and upgrades on their account.
Wrote a monthly column on Health, Fitness and Exercise for The Henry County Times.
Regular Guest on Health Corner at WIVL 88.3 in Jasper, Georgia.
In the process of writing a book on Health and Fitness.
2002-2007 Shift Manager, Pizza Hut, Incorporated
Responsible for directing all operations for a delivery & carry-out restaurant.
Maintained customer satisfaction by meeting on-time goals, product specifications
and providing a friendly atmosphere.
Insured labor and other costs are maintained based on sales projections and goals.
Maintained clean environment meeting all health codes and regulations.
1998-2005 District Manager / Area Manager / Distributor, Atlanta Journal
Constitution
Responsible for the accurate and timely delivery of each edition of the newspaper.
Maintained measurable above average customer service by insuring customer
specifications and needs were met substantially reducing customer complaints.
Implemented numerous motivational programs designed to increase customer
satisfaction.
Insured the accurate entry of payroll into the computer system.
Developed and maintained computerized system for tracking distributor's delivery
record.
As Area Manager, responsible for delivery to news dealers, establishing new
accounts, billing and collections and tracking sales.
1996-1998 Purchasing Agent, McLean Sales
Negotiated contracts for raw materials and services for multi product lines.
Designed and implemented a computerized inventory management system.
Brought the Solar Power Lawn Mower and Solar Power Utility Cart to market.
1988-1996 Distribution Manager, Zoo Atlanta
Responsible for the overall direction and implementation of the distribution center
for a 37 acre park, both receiving and distribution of goods including food
concession, alcoholic beverages for events, gift merchandise, supplies, and various
items with annual sales approaching $3 million.
Managed the distribution, warehousing, and purchasing of supplies, concessions, and
event items.
Developed all operating procedures, wrote the procedure manuals, and implemented
the control systems.
Reorganized the entire operation to increase capacity by 59%, and significantly
increased efficiency, effectiveness and productivity.
Utilized economic order quantities to assist food concessions with accomplishing
their objectives.
Designed and implemented computerized inventory system to maintain accuracy of
inventory which resulted in a dramatic elimination of the inventory variance the
zoo previously experienced.
1990-1990 Consultant, Gerry Ward and Associates
Performed an in-depth study and cost analysis of the entire warehouse operations of
the St. Louis Zoo. Reviewed areas including the management structure, procedures,
inventory controls, lay-out and organization, staffing, equipment, computerization,
and automation.
Education
1986 Georgia State University, Atlanta, Georgia
. BBA Degree - Management Major concentrating in Production and Operations,
minor in Accounting.
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