Manager Management

DEEPAK KUMAR

SUMMARY

Seven years of IT experience primarily focused in WebSphere products -

WebSphere Application Server, WebSphere Apache Server and WebSphere

Commerce Server with IBM Certified Administration skills.

. Websphere Application Server (WAS 5.x, 6.x on AIX) Administration with

experience in Installation, Creation, Configuration, Monitoring,

Troubleshooting, Work Load Management and Performance Tuning

. Websphere Commerce Server (WCS - 5.6.1 ) Administration with

experience in Installation, Configuring, Monitoring, Scheduling and

Configuring Jobs, Troubleshooting and performance Tuning

. Websphere Apache Server Administration with experience in

Installation, Configuration, Monitoring, Troubleshooting and

performance Tuning

. Experience on Monitoring Tools Usage - Gomez, True Sight, Log Logic

. Experience on HPSM for Ticket Tracking, Clear Quest for Environment

Change and Clear Case for Code Management

. On Call Support to the Corporate and to the 24x7 System Support

Analysts to troubleshoot system related issues and preparing the

Incident Reports which includes RCA, preventive and corrective actions

. Holiday Readiness and Key Load Test Activities (Stability for peak

holidays and website growth)

. Performance Monitoring and Troubleshooting Using IBM Products - Tivoli

Performance Viewer, log analyzer, thread analyzer and Heap Analyzer

. Knowledge on UNIX scripts using ksh which helps to save / minimize the

time in performing system tasks

. Coordination with Networking, Unix and Mid-Tier teams to support a

wide array of Multi-Platform systems

. Experienced in Backup and Recovery of WebSphere configuration using

backup and restore scripts

. Coordination with the development and operations staff to ensure a

smooth transition of Application from development, staging and

production

. Experience on REDIRECT of WebServer configuration for business

practice need

. Experience on Plug-in generation and propagation on Websphere Apache

Server

. Enabled Security for Admin Console and the application components

through LDAP (IBM Tivoli Directory Server)

. Monitoring End to End system health to ensure Web Site availability

and performance

. Federated WAS Nodes to deployment manager

TECHNICAL SKILLS

Middleware IBM WebSphere Application Server 4.0.x/5.0.x/6.0.x/6.1.x,

IBM Websphere Apache Server, IBM Websphere Commerce

Server 5.6.1, Websphere MQ server 5.x/6.x, IBM Http Server

6.0/6.1

Hardware / OS UNIX, IBM AIX 5.3, Windows 95/98/NT/2K and 2003

Monitoring Tool Gomez, True Sight, Log Logic, Heap Analyzer, Log Analyzer

Database DB2 UDB 7.x/6.x, Oracle 10g, 9i

Protocols TCP/IP, HTTP, SSL, FTP, SMTP, DNS, UDP, NFS, LDAP,

RMI/IIOP, SOAP, WSDL

Web Tech HTML, JavaScript, JSP, XML

Scripting Languages Shell Script

Microsoft Tools PowerPoint, Word, Excel, Access, MS Project, MS Visio

EDUCATION

Bachelor of Technology (Information Technology) from Anna University, Tamil

Nadu, India

CERTIFICATIONS

. IBM certified Websphere Application server 6.1 Network Deployment Core

Administration

. IBM WebSphere Application Server Network Deployment V6.1, Advanced

Administration

. IBM WebSphere MQ V6.0 System Administration

PROFESSIONAL EXPERIENCE

The Home Depot, Texas

Sep 2008 to Present

Websphere Admin - Web Operation and System Engineering

The Home Depot is an American retailer of home improvement and construction

products and services. It is headquartered from the Atlanta Store Support

Center in Georgia.

. Websphere Application Server (WAS 5.x, 6.x on AIX) Administration with

experience in Installation, Creation, Configuration, Monitoring,

Troubleshooting, Work Load Management and Performance Tuning

. Websphere Commerce Server (WCS - 5.6.1 ) Administration with

experience in Installation, Configuring, Monitoring, Scheduling and

Configuring Jobs, Troubleshooting and performance Tuning

. Websphere Apache Server Administration with experience in

Configuration, Monitoring, Troubleshooting and performance Tuning

. Experience as Technical Lead for WEB online IT operations.

. Experience on REDIRECT of WebServer configuration for business

practice need

. Experience on Symlink and Alias Setup in Web Server to talk with

Application Server

. Enabled Security for Admin Console and the application components

through LDAP (IBM Tivoli Directory Server)

. Used Log Analyzer to monitor Websphere Applications and tuned the

environment accordingly by changing the JVM Heap, Connection Pool

sizes.

. Experience on Plug-in generation and propagation on Websphere Apache

Server

. Experience in configuring Websphere Servers in a Cluster solution for

High Availability, Load balancing and fail over support

. Performed Application and JVM performance monitoring using IBM Tivoli

Performance monitoring tool

. Carried out Modification and Reconfiguration of already existing

system based of application need

. SLA-based response, resolution, root cause analysis and communication

of all storefront site issues

. Implements automation procedures and tools to optimize staff and

computing resources and their availability

. Support for Holiday Readiness and Key Load Test Activities (Stability

for peak holidays and website growth)

. Supported 24/7 on call support for critical production applications

. Responsible for monitoring the application and all the servers on a

daily basis.

. Coordination with the development and operations staff to ensure a

smooth transition of web sites from development, staging and

production

. Identification of key performance metrics for Site Operations

. Interaction with hosting centers, database teams, development, and

client services is required

. Experience on HPSM for Ticket Tracking, Clear Quest for Environment

Change and Clear Case for Code Management

Environments: IBM Web Sphere Application Server 6.x, Websphere MQ server

5.x/6.x, IBM HTTP Servers Apache, Oracle 10g, DB2

Company: Tata Consultancy Servies (TCS), India (Off- Shore/On-Site)

Jan 2003 to Aug 2008

Client: Target Corporation, Minnesota

Websphere Admin - WAS Infrastructure Support and DRMT

Target Corporation, usually known simply as Target, is an American

retailing company that is headquartered in Minneapolis, Minnesota.

. Perform daily management and technical operation support for

Infrastructure

. Distribution Release Management Support for all WEB applications

. Websphere Process Server Administration with experience in

Configuration, Monitoring, Troubleshooting and performance Tuning

. Manage Web Sphere Application Server modifications, performance

management & configuration

. Monitoring End to End system health to ensure Web Site availability

and performance

. Configured WebSphere resources like JDBC, J2C and JMS

. Application/Web Server Log files analysis to troubleshoot and resolve

application hosting problems

. Worked on problem tickets (PMRs) with IBM to find effective solutions

to various problems and performance issues

. Federated WAS Nodes to deployment manager

. Support for Deployments to all WEB applications and troubleshooting

. Involved Support Activities for investigating the problem,

troubleshooting and resolving application and configuration issues.

. Configured WebSphere resources including JDBC providers, JDBC data

sources, and connection pools.

. Developed UNIX shell scripts, which automates the Websphere

Administration (recycling the application server, deploying customer

applications, logs rotation, monitor applications state, etc,).

. Experience in operational 24x7 supports, best practice trouble

shooting, monitoring, capacity planning and maintenance

. Trouble shooting errors both Application & JVM also analyzed heap/core

plus error logs - configured tuned JVM for optimum performance.

. Working Knowledge of Web Security tools- LDAP Server, SSL Certificates

. Interaction with hosting centers, database teams, development, and

client service

. Performance tuning by configuring caching, queuing, pooling, JVM

parameters and Problem determination using TPV

. Working knowledge of MQ Series, NDM, Apache, Tomcat, HPSC, wily

Introscope,

. Network trouble shooting using 'ndd', 'traceroute', 'netstat', 'ping',

'ifconfig' and 'snoop'.

. Experience on HPSM for Ticket Tracking, Clear Quest for Environment

Change and RFC for Production Change

. Creation of SOP (Standard Operation Procedure) and FAQ for all

Incidents / Tickets

Environments: IBM Web Sphere Application Server 6.x, Websphere MQ server

5.x/6.x, IBM HTTP Servers Apache, Oracle 10g, DB2, Tivoli Performance

Viewer

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