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Customer Service Manager

Location:
Raymore, MO, 64083
Posted:
November 01, 2010

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Resume:

JOYCE M. BURKE

*** ********* *****

Raymore, Missouri 64083

816-***-**** abiew1@r.postjobfree.com

CAREER FOCUS

Office Manager

STRENGTHS

. Friendly, enthusiastic and persuasive in sales situations.

. Excellent communication skills and a professional demeanor gained

through over

Twenty years of experience.

. Recognized for reliability and "getting the job done" through

persistence and strong work ethic.

PROFESSIONAL EXPERIENCE

SEMO Milling Company, Cape Girardeau, Missouri

February, 2007 to June, 2010 Senior Project Director

Involved in all aspects of the start up

phase of a newly constructed corn mill.

Contacted Fortune 500 companies to promote

trial productions and worked towards

supplier approval processes to gain new

business and establish valuable

relationships. Exceeded expectations in the

first year in business with total sales of

corn meal and corn flour in excess of ten

million dollars.

ADM (Archer Daniels Midland) Milling Company, Overland Park, Kansas

May, 1984 to January, 1989 Invoicing Clerk - Feed Products

In charge of data entry of invoices and

contracts.

Assisted the credit department to collect

past due and short remitted invoices.

Approved and processed rail and truck

freight bills.

Promoted to:

January, 1989 to October, 1993 Customer Order Coordinator - Durum

Wheat Products

Worked closely with National accounts to

schedule deliveries, track shipments and

develop positive relationships with all

customers. Handled customer complaints with

professionalism in fast paced situations.

...continued

JOYCE M. BURKE . Page 2

____________________________________________________________________________

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Pro Promoted to:

October, 1993 to March, 1999 Executive Administrative Secretary

Assisted seven top executives with

detailed correspondence

Worked closely with Vice President of

Transportation to manage the entire

Milling division's rail fleet.

Promoted to:

March, 1999 to February, 2007 Marketing Manager - Dry Corn

Products and Wheat Germ

Duties include contacting new accounts to

promote our product lines. Handling

sales, customer service and transportation

requirements for a diversified customer

base.

EDUCATION

Drexel RIV High School

Number One Scholastic Rank in Graduating Class - Class Valedictorian

1984



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