James L. Crowe

*** ******

Huachuca City, AZ ****6

abieun@r.postjobfree.com

Mobile 520-***-****

Summary

Network Engineer and CCNA with extensive experience with Cisco products including Routers, Switches

Firewall, VoIP, Call Manager, etc. Has excellent analytical and trouble-shooting skills; works well in a group or

independently; mature, dependable, reliable, productive and trust-worthy; can work within all levels of an

organization.

Certifications

CCNA 2006

CNE 1993

MCP + I 2000

MCSE 2000

Technical Skills

Active Directory, Biometrics, Cisco Call Mgr., Cisco Pix Firewall, Cisco Routers, Cisco Switches, Cisco Unity,

Cisco VoIP Phones, Citrix Clients, Client/Server, Fault Tolerance, Fax Servers, File Servers, HP Printers, LANS,

Lodgenet- Systems, NAS, NetBotz, Nortel Phones, Peer to Peer, Print Servers, Spectralink Phones, Windows

Server, Tape Backup, TCP/IP, UPS, Video-Conferencing, VLANS, VPN’s, WANS, Wireless-Networks,

Workstations, Zebra Printers

Software

Act, Arcserve, Backup Exec, Blackberry-server, DairyLand, Lotus, MS Exchange, MS Office, MS SharePoint,

MS SQL Server, MacAfee, Norton, Novell GroupWise, Novell NetWare, Macintosh, Quattro Pro, QuickBooks

Symantec, Track it, Veritas, Windows Server, Windows 7, Windows Vista, Windows XP, WordPerfect

Education

Associate of Applied Science, Electronics Engineering Technology 01/1986 -

06/1988

ITT Technical Institute, Houston, TX

Honor Graduate, Highest Honors

Employment Gap 12/2008 -

Present

In Aug. 2008 I had a total knee replacement that did not take, developed a hematoma on that knee replacement,

which had to be surgically removed. Still complications with the implant which resulted with another total knee

replacement. Still complications, the surgeon wanted to keep swapping out hardware. Located another surgeon,

two additional surgeries without replacing hardware. I was down for 18 months. The past several months I have

been actively looking for employment in Houston, which has a sluggish, down economy. Relocated to Huachuca

City, AZ in late July, 2010. I’m now presently looking for employment in Sierra Vista, Tucson and Phoenix area.

I’m now able to perform any IT Functions, duties or roles without physical limitations. Have kept as

current as possible by performing self-study courses. Presently studying to recertify my Cisco CCNA and

to achieve a CCNP certification. During this time, I have also performed small contract jobs a week or less

with small business and individuals.

Experience

Network Engineer / Tech Support Supervisor 02/2006

- 12/2008

Foundation Surgical Hospital, Bellaire, TX

Manage Vendors for outsourcing and various in-house projects. Develop and manage the annual operating

expense and capital budgets for areas of IT responsibility including requisition and expenditures. Lead the

overall management and budget responsibility for planning, directing, and coordinating activities of the assigned

IT Projects from start to finish. Performed employee interviews, reviews and dismissals. Obtain quotes, purchase

hardware.

The environment in this facility consisted of 22 servers and 200 users. The corporate office consisted of 500

servers and 2000 users. I frequently accessed the corporate servers remotely and made necessary changes

modifications, additions, configurations. Active Directory experience included promoting a new server to a

domain controller; configure DNS, creating sites setting up Organizational Units. Adding and managing objects

in the OU. Implementing and modifying Group Policy. Setup, install, service and maintain network computers,

printers, faxes, scanners, etc. Program Install, setup and trouble shoot Cisco Voice over IP phones, utilizing Cisco

Call Manager and Cisco Unity for Voicemail. Enterprise activate and reload OS on Blackberry phones, sync with

Exchange. Program troubleshoot, and upgrade firmware on Spectralink phones. Setup, install and configure file

servers, workstations, NAS. Modify configuration and add VLANs on Cisco Switches. Make modifications to

Cisco Routers. Configure Cisco Serial ATA's and modifications to Cisco VG248. Add Cisco Access Points to

Cisco Wireless Networks. Troubleshoot communication problems on Telemetry systems and XM Radio.

Troubleshoot/repair Cat 5E cable problems. Setup, troubleshoot and maintain Audio Video systems for local A/V

Conferencing, including Tandberg remote video conferencing. Record live presentations with three cameras to

tape or DVD. Support Lodge net Television Systems installing video amplifiers, splitters, programming and

troubleshooting LMZT cards. Enroll, maintain and troubleshoot Biometric systems and Key Access Cards.

Install PICOM imaging clients and Power Scribe clients. Service Zebra Printers. Install and troubleshoot Cisco

VPN Clients. Install Citrix Clients. Configure network printers in UNIX to support DairyLand Application.

Utilized remote desktop. Utilized Norton Ghost for Desktop Images. Troubleshoot and maintain security

cameras and DVR's and wireless networks. Install and support Netbotz video and UPS monitoring systems

President/Owner 11/1993 -

02/2006

MiCrowe Computing Systems, Houston, TX

Interviewed prospective employees, employee reviews and dismissals. Performed payroll functions, and

generated numerous reports. Accounting, quotes/bid proposals and Outside Sales. Ensure that annual goals and

objectives are met, as well as any other business strategies and priorities established as part of the annual planning

process for the business to be successful.

On-Site Computer service targeting small to medium size business. Designed, sold, installed serviced and

maintained LANS and WANS. On WAN installations, at the remote site, setup, and configure a domain

controller, router and firewall. Installed Cat5 E Cable including racks, patch panels managed and unmanaged

switches, routers, firewalls. Configured VLANS. Installed configured and maintained the following routers,

Ascend, AT&T, Cabletron, Cisco, D-Link, Linksys, Lucent, SonicWall, Netgear and Netopia. Installation and

configuration of CISCO PIX Firewalls. Configured and supported VPN’s remote access/control to accommodate

offsite users. Mail Servers configuration and support of Microsoft Exchange and NetWare GroupWise. Install

configure and support Windows NT Server V4.0 to Windows Server 2003. On Windows Server 2000-2003

Implemented and maintained Active Directory. Also Windows Small Business Server. Novell NetWare V3.12 –

V5.0. On NetWare V4-5 implemented and maintained NDS (NetWare Directory Services) Supported mixed

NT/NetWare environments. Configured and restricted Internet Access. Hewlett Packard LaserJet Printer Repair.

Install and configure internal, external, wired and wireless print servers. Configured tape drives for unattended

backups. OEM System Builder, Value Added Reseller.

IT Manager

11/1991 - 11/1993

OnSite Computer Repair, Houston, TX

Sold, Installed, Diagnosed, Maintained and upgraded Novell NetWare LANS V2.15, V2.2, V3.0 and V3.11.

Installed and supported the following medial topologies: Arcnet, Ethernet 10 Base2, 10Base5, 10 BaseT and

Token Ring. Serviced all brands of X86 PC’s. Serviced and maintained the complete HP Laserjet line of printers

and various Dot Matrix printers. Responsible for purchasing and maintaining a current parts inventory.

Performed customer service, quotes, reports, interviews, reviews and payroll functions.

Network Administrator, Field Service Manager 06/1988

- 11/1991

Repair Pro, Houston, TX

Field and Depot service on IBM PC/XT/AT and Compaq XT/AT Computers

Field and Depot service on Epson, Panasonic and Oki Data dot matrix printers.

System upgrades, BIOS updates, Tech Support Sales,

Delegate service calls to appropriate techs. Research and submit quotes. Outside Sales. Employee reviews.

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