Manager Customer Service

Tami Anstedt

**** ********** ****** . *********, ** 62258 . Home: 618-***-**** . Cell: 618-***-****

. Email: *********@*******.***

Highly motivated professional experienced in all aspects of consumer

promotions/fulfillment.

PROFESSIONAL HIGHLIGHTS

. Experienced in promotion management, proposal development, data analysis

and forecasting

. Highly skilled relationship manager in business (B2B) sales and marketing

environments

. Developed new prospecting avenues to expand customer base and reach

decision makers

. Over 17 years experience in marketing, management and coordination of

time-sensitive projects

. Developed innovative and cost savings solutions, including implementing a

trade fulfillment system to ensure "real-time" inventory; designed on-

line time keeping system to monitor efficiencies, etc.

. Coordinate resources (internal and external) necessary to provide total

service and accountability to clients

. Continual promotions within organizations

. Implemented processes that generated $26M revenue within first year

PROFESSIONAL EXPERIENCE

The Strive Group - Edwardsville, IL

2004 - October 2010

Operations/Plant Manager

The Strive Group provides contract packaging and fulfillment services as

part of an overall approach to managing customers' merchandising supply

chain challenges.

Responsibilities:

. Responsible for daily production, operations and P&L of facility with

$22M in sales.

. Direct staff of 6 managers - 2 eight hour shifts, employing approximately

60 full time and upwards of 1000 temp labor force daily

. Accurately managed $6M inventory, 20,000 sku, within 150,000 square foot

facility

Key Achievements:

. Created a culture, including qualified, trained safety committee

resulting in 5 years without a lost time accident

. Participated in RFP's including presentations, line configuration,

quoting process and proforma

. Designed and opened 280,000 square foot warehouse

. Negotiated with outside vendors to obtain latest technology in warehouse

environment

. Received company award "Best of the Best"

. Responsible for creating an intricate time keeping system which also

monitors production efficiencies resulting in a 60% reduction in down

time

. Received outstanding rating on internal and external scorecard

. Implemented Lean Manufacturing processes resulting in $4M of productivity

and material savings annually

. Directed production planning, materials, maintenance, and administrative

functions. Improved direct labor efficiency 60% and reduced indirect

labor by 70%

. Successful plant implementation and certification of AIB Superior Rating

. Improved customer service level to 99.8%

. Developed JIT inventory processes and controls

DDS Right Choice Services - Mascoutah, IL

1994 - 2004

Account Manager

A consumer based fulfillment company offering process in all aspects of

consumer promotions such as call centers, rebates, premiums, sweepstakes

and on-line promotions. A customized plan to fit each client's POP and

kitting needs is established to streamline customer orders and assist sales

teams.

Responsibilities:

. Coordinate multiple projects with diversified Fortune 500 client base;

including, Nestle Purina PetCare, Snapple Beverage Group, Fox Sports

Network, Colgate-Palmolive and local agencies

. Presided over $4 million annually in account billable revenue

. Utilize probing skills to identify competitive activity, service

satisfaction and to provide proactive resolutions

. Approve monthly invoices, determine annual revenue projections and track

progress of objectives, activities, accomplishments, and present

recommendations for continued success

. Identify and implement cost effective procedures while consistently

meeting all client needs

. Managed Nestle Purina PetCare (Beneful brand) promotional offer, web

development, and integration

. Plan, coordinate, and conduct customer tours, visits, presentations, and

audits

. Analyze, compile data, and conduct formal presentations for annual client

business reviews

Key Achievements:

. Train, develop and supervise staff. (At times up to 180). Revamped

workload and facilitated a more streamlined work environment

. Research and prepare comprehensive capabilities presentations, apply

negotiation skills to formulate service proposals and project bids

. Executed client strategic planning initiatives for new and extended

promotions; resulting in business retention and increased customer

satisfaction

. Accountable for facilitating the collection of overdue accounts

receivables; 95% recoverable monies

EDUCATION / TECHNICAL SKILLS

. A.A.S., Business Management from Belleville Area College (SWIC)

Belleville, IL (3.9 GPA)

. A.A.S., Marketing Management from Belleville Area College (SWIC)

Belleville, IL (3.9 GPA)

. MS Excel-Word-PowerPoint-Outlook-Access, AS/400 Mainframe, SAP, Internet,

Email & more

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