Customer Service Medical

Margaret E. Thompson

* ********** ****, *** ***

Billerica, MA 01821

774-***-****

abiet4@r.postjobfree.com

Education

Quincy College, Plymouth, MA, Certification in Medical Terminology, Billing

and Coding

Massasoit Community College, Brockton, MA, Associate of Science, Business

Administration

Professional Experience

Long Pond Pediatrics, Plymouth, MA

Front Desk Receptionist/Administrative Support

Mar 2008 - Jul 2012

. Schedule appointments; checking patients in and out using Athena

system, EMR (Electronic Medical Records System)

. Perform coding of outpatient primary care encounters using CPT-4, ICD-

9-CM and primary care codes

. Responsible for collecting insurance co-payments from patients

. Answering phones and routing calls to the proper departments

. Consulting with nurses and physicians regarding urgent information

from hospitals and pharmacies

. Updating patient's medical data and insurance policies as needed

. Answer office and patient questions regarding billing and insurance

issues

. Perform administrative office duties as required

. Balance accounts for daily deposits ensuring timely and accurate data

entry of all charges.

. Monitor and follow-up on outstanding charges

Trojan Oil Company, Brockton, MA

Bookkeeper/Customer Service Representative

Oct 2005 - Mar 2008

. Responsible for Payroll, Accounts Payable/Receivable, billing,

collections and daily deposits

. Provide customer service to vendors and customers regarding billing

inquiries

. Schedule and dispatch oil deliveries

. Consult with various Fuel Assistance Agencies determining prioritized

oil deliveries

. Maintain customer and vendor records

Commonwealth Communities, Stoughton, MA

Accounts Payable Coordinator

May 2005 - Sep 2005

. Managed Accounts Payable for Specialty Hospitals, Rehabilitation and

Nursing Centers, Assisted Living Residences, Home Health Services

and In-Home Options

. Processed check runs for timely payments

. Maintain all records for vendors and facilities

. Account reconciliation and analysis of vendor billing account

discrepancies

Eastern Cinema Supply and Service Company Inc, Hanson, MA

Administrative Assistant/Bookkeeper

Sep 1994 - Aug 2004

. Assist in mechanical overhaul and maintaining projection and sound

equipment

. Processed payroll and maintained salary record

. Responsible for Accounts Payable/Receivable, billing, collections

. Process invoices and purchase orders

. Prepare sales taxes for different state requirements

. Prepare proposals for bidding

. Consult with clients to determine their needs and priorities

. Consult with vendors on Scheduling and Purchasing of items needed

. Consult with manufacturers regarding Return Authorizations

. Maintain inventory of cinema projectors, sound equipment and parts

George Miller, Hanson, MA

Private Care Attendant

Feb 1989 - Aug 2004

. Provide personalized health care service for a brain-damaged adult

. Prepare meals, tend to personal hygiene and assist in all aspects of

personal care and comfort

. Provide physical and speech therapy

. Coordinate and manage receipt and billing processing of health,

medical and personal supplies

Foxboro Company

June 1977- Sept 2004

Assembler/Scheduler/Planner

. Printed Circuit Board assembly and solder, harness wiring, wire

wrap, cable assembly, transformer assembly, and QC test using

schematic drawings and various measuring tools

. Use of pinning machines, cable cutting machines, stenciling

equipment

. Perform first-piece inspection and determine critical and reference

dimensions

. Complete MDSs on rejected parts

. Perform final inspection of completed parts

. Review rejected parts, analyze problems and recommend corrective

action

. Inspect in-coming material and verify specifications

. Complete necessary records to validate procedures

. Prepare and maintain records and reports as required

. Ensure work area and equipment are maintained in a clean, safe and

orderly condition that prescribed safety measures are followed and

established company policies and procedures as adhered to

. Perform other related duties as assigned or as required

. Schedule, plan, and order for JIT production

. Shipping and Receiving

. Work directly with Engineering on prototypes

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