Customer Service High School

Todd M. M iller

**** ******** **** #**, *****

M aria, CA 93458

Tel: 805-***-****

E mail:

t **********@*****.***

Self-starter with solid industry experience of 20 years as a delivery

d river/warehouse supervisor. A reputation for dependability, and the demonstrated

ability to achieve high productivi ty standards and quality of work. Strong ability to

learn new computer technologies to improve delivery scheduling and t racking.

Class B D r iver - Strategic Planning – Forklift Operator – Team Builder

Ent repreneur – Logistics & D istribution – Leadership – Customer Service

PROFESSIONAL EXPER I E NCE

D r iver / Warehouse Supervisor

Food Bank of Santa Barbara, CA (2009 – Present)

• Execute defensive driving techniques to sustain a perfect safety record

• Maintain required delivery log and paper work

• Invoice and delivery documentation handling

• Process inventory by loading, unloading, receiving stock and removing merchandise

• Customer service

L ead D r iver / Shop Steward

Berkeley Farms, Castroville and Monterey County, CA (2003 – 2009)

• Delivery and sales – responsible for ensuring quality service and customer

i nteraction by providing efficient and professional delivery service, answering

customer questions and problem resolution

• Managed merchandising display area and product organization

• Developed marketing and networking strategies to promote new business

• Ensuring proper maintenance of the vehicle by conducting regular servicing and

cleaning procedures

Entrepreneur / AM Pressure Washing Company

Santa Barbara County and Santa Ma r ia, CA (2002 – 2006)

• Managed the complete project including bidding, scheduling and customer service

• In charge of all operations of pressure washing, including purchasing cleaning

p roducts, general accounting, staff hi ring, t raining and supervising

• Established key city accounts throughout Santa Barbara County and Santa Maria

L ead D r iver / Warehousing (Forklift and Reach T ruck Operator)

Young’s Market Company, Orange County, CA (1994 – 2002)

• Supervised drivers, including managing and t raining drivers and preparing drivers

daily work schedules

• Operated forklift to pull orders and load merchandising t rucks

• Supervised receiving and shipping department, packing and palletizing merchandise

• Able to priorit ize and complete multiple tasks and follow through to achieve project

goals

Delivery D r iver

Southland Beverage, Fullerton, CA (1990 – 1994)

• Responsible for the prompt delivery of goods to key accounts in the Orange County

a rea, including restaurants and grocery stores

• Perfect driving record

• Responsible for performing additional duties within the company during non-

delivery times

PROFESSIONAL DEVE LOP ME N T

Certifications with the Following Endorsements

• Class B Drivers L icense

• Airbrakes and Tanker

• Forklift License ( Recertified Oct 2009)

• Quick Books 2000 – 2006

Education

• Villa Park High School, Villa Park, CA - H igh School Diploma

• Video Technical Institute, Signal H ill, CA

• Rancho Santiago College, Santa Ana, CA

• Clark County Community College, Las Vegas, NV

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