Customer Service Project

TAMMY L. KROLL

***** ******** ******

Onsted, MI 49265

Home: 517-***-**** *****.*****@*******.*** Cell: (734)

***-****

SUMMARY

Highly competent, results oriented, Purchasing Specialist/Project

Coordinator with strong technology purchasing experience for fast paced,

leading global provider of intelligent information. Proven success in

providing the highest level of customer service, at the lowest cost while

meeting tight delivery deadlines and budget constraints. Reputation for

being responsible and dedicated with well developed organizational skills.

Demonstrated ability to manage multiple projects simultaneously while

maintaining high levels of productivity and performance. Excellent

communicator with a talent for acquiring new knowledge and skills quickly.

Self-starter that can work well individually or in a team setting.

TECHNICAL SKILLS

> SAP

> SRM

> MarkView 170

> Oracle

> Remedy

> Track-It!

> Global Service Manager

> PMX

> Outlook

> Word

> Excel

> Project

> SharePoint

> Lotus Notes

PROFESSIONAL EXPERIENCE

THOMSON-REUTERS, Ann Arbor, MI

2006-2009

Thomson Reuters is the world's leading source of intelligent information

for businesses and professionals.

Technology Purchasing Specialist

Managed the high volume hardware/software service ticket requests for

55,000 users including price negotiating, providing quotes for approval,

and assisting with departmental/cost center coding. Also responsible for

tracking requisition approvals, purchase order processing, AP/invoice

resolution and vendor follow-up to ensure that deadlines are met.

. Selected as 1 of the 6 tester/trainer/super-users for the SAP rollout

for the Healthcare and Scientific Business Units playing a key role in

a smooth transition from Oracle to SAP financial software and served

as a Help Desk for questions relating to SAP procurement help

thereafter.

. Travelled to 3 office locations to provide on-site SAP Procurement

training to help the end-users become acquainted to using the software

and answer any questions prior to the go-live date.

. Maintained and executed 300+ hardware/software maintenance renewals

maximizing savings by co-terming contracts for the various Thomson

companies and deferring any late or reinstatement fee's.

. Completed training manuals for the disaster recovery procurement

software to be used should the company endure a disaster rendering SAP

no longer usable.

. Designed and administered the Technology Procurement global SharePoint

site as a collaboration tool for all the Technology Procurement

personnel enabling for ease of collaboration across its diverse group.

. Worked with other Thomson business units to build a single list of

approved technology vendors to ensure that the highest levels of

discounts were made available to the company as a whole.

. Managed asset disposals to ensure that the appropriate certificates of

destruction were acquired.

. Built project dashboards so that the IT group could see what projects

were being worked on and at what stage the project was in to keep them

up-to-date.

SOLUCIENT LLC, Ann Arbor, MI (Acquired by Thomson in 2006)

2000-2006

The leading provider of decision support solutions that help organizations

across the healthcare industry improve clinical and business performance.

Technology Purchasing Specialist

Managed and procured the hardware and software, both capitalized and

expensed items, including telecom. Analyzed capital budget spend, software

license tracking/compliance, cell phone contract management, asset tracking

and vendor management.

. Trained and oversaw two individuals to ensure skills and abilities met

company performance requirements.

. Improved non-cash components of contracts to include free

training/extended warranty, which secured additional advantages

without hardship to vendor ensuring a win/win situation for both

parties.

. Led all RFQ processes and produced Deal Summaries to the IT department

to validate the best pricing and showed any risk that may affect the

company associated with each project.

. Tasked with choosing new procurement software for the company to use.

Tested, built, trained and managed the software to ensure that it ran

efficiently.

. Managed and executed 200+ hardware/software maintenance renewals to

ensure that they were renewed on time deferring any late or

reinstatement fees for additional savings.

. Built and administered the Technology Procurement SharePoint site for

ease of collaboration between the procurement and IT departments.

. Managed the HP/Compaq Big Deal Letter to ensure that the highest

discounts available to us were exercised.

. Worked closely with the CIO and Senior VP of Technology on annual

budgets by creating capital project codes and completing a monthly

spend report sent out to the managers to ensure that we were within

budget.

. Managed the Microsoft Select and Enterprise Agreement (including MSDN

subscriptions) Level D to ensure that the company meets its annual

software purchase quota.

. Red-lined vendor contracts and worked with the legal department to

validate best practices to the company.

. Provided support to the IT group/Director of Vendor Management during

more complex procurement initiatives such as RFP's/summits for a

companywide annual technology consulting contract.

PRIOR WORK EXPERIENCE

JACOBSON STORES INC., Jackson, MI

1982-2000

Administrative Assistant\ Warehouse Supply Buyer

Implemented and maintained the KRONOS time-keeping system for 200+

associates. Validated weekly payroll, tracked probationary hours,

coordinated new associate orientations, and maintained sick and vacation

hours for unionized Distribution center. Also responsible for various

weekly, monthly, yearly production reporting.

EDUCATION and TRAINING

Jackson Business University, Jackson, MI, Administrative/Secretarial Taken

The Effective Negotiation Program, Karrass, Detroit, MI

How to Negotiate with Vendors and Suppliers, SkillPath, Jackson, MI

CERTIFICATIONS

SPSM - Senior Professional in Supply Management

Training content: 14 Purchasing Best Practices, Mastering Purchasing

Fundamentals, Savings and Strategy Development, Supply Management, Contract

Writing, Microsoft Project for Purchasing Professionals, Microsoft Excel

for Purchasing Professionals

SPSM 2 - Currently working on my second SPSM certificate -

Powerful Negotiation for Successful Buying, Expert Purchasing Management,

Basics for Smart International Procurement and Executing a Global Sourcing

Strategy.

ADDITIONAL INFORMATION:

http://www.linkedin.com/in/tammylkroll - Listing of recommendations

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