Customer Service Medical Billing

RONDA L. MITCHELL

*** ****** ** *** *****, TN ***30

Home Phone 865-***-****: Cellular Phone 865-***-****

Email: abiep6@r.postjobfree.com

OBJECTIVE To obtain a position within an organization that

will fully utilize my customer service skills.

QUALIFICATION

8+ years call center experience

Team worker

Able to work independently

Adapts to change

Results Oriented/Effectiveness

Proficient in Microsoft Office

Customer/Quality focused

Collections experience

Medical billing experience

Loan and Loan Mitigation-Collection I

EXPERIENCE August 2008- April 2010 Semperian, Knoxville, TN

Collecting delinquent payments via telephone.

Confirm payment or negotiated payment arrangements

Researched any discrepancies

Cashier

July 07- June 08 Burger King, Oak Ridge, TN

Assisted customer with fast food orders

Provided prompt and courteous service

Cleaning Supervisor

April 06- April 07 Premier Building Maintenance,

Knoxville, TN

Cleaned a two story building

Dusted, mopped, vacuumed, swept and cleaned

restrooms

Kept clear and concise records for payroll

Customer Service Agent

July 04 - July 05 Team Health, Knoxville, TN

Assisted customer with E.R. physicians billing

questions

Kept clear and concise records of all interactions

with customers

Researched and recommended solutions to customers

issues

Customer Service Agent

August 05 - February 06 Client Logic, Oak Ridge,

TN

Researched and recommended solutions to customers

issues

Kept clear and concise records of all interactions

with customers

Consistent analyses of work arrivals to ensure

scheduling adjustments are made to meet current

metric goals

EDUCATION West Wood High School, Memphis, TN

G.E.D. Obtained September 1994

Roane State Community College- Computer Science

References are available on request.

Contact this candidate