Customer Service Sales
Resume:
Tina Valentine-George
**** ***** ***** ****, ************ IN 46254
abiemv@r.postjobfree.com
Summary Seasoned customer service adjuster making out bound calls,
receiving inbound calls.
Experienced with sending correspondence by mail or email.
Skilled at learning new concepts quickly, working well under
pressure, and communicating ideas clearly and effectively.
Extensive computer training, including knowledge of multiple
networking environments and business software packages.
Education Insurance Adjuster License 2008
Grambling State University 1992
Grambling, LA
Bachelors of Science Hotel Restaurant Management
Arsenal Technical High School 1984
Indianapolis, IN
Major Business Major
Career History & Accomplishments
Convergys - Customer Service 2010 -
current
Handled incoming calls from account holders.
Reviewed commitments
Processed orders
Offer promotion sales
Assisted with troubleshooting
National Auto Center - Total Loss Claims Examiner 2009-
Called customers, attorneys, agents and lien holders 2010
to discuss total loss settlement.
Review insurance policies, confirm coverage for
claim filed.
Handled disputes.
Created correspondence to send by mail, fax or
email.
Monitor claims.
Process payments
National Auto Center - Rental Adjuster 2006-20
Contact body shops to discuss repair of vehicles on 09
Insurance Claims.
Contact customers to discuss availability of rental
during repairs.
Confirm rental coverage on policy.
Contact rental branch to discuss rental coverage
Senior Customer Service Representative 1992-20
Assisted with escalated calls to the President. 06
Handled incoming escalated calls or escalated
correspondence.
Processed orders
Created correspondence
Assisted in preparing contracts and sales proposals
for customers.
Established reports to track products throughout the
United States and develop further customer contacts
for Contoso, Ltd.
References
Anita Kelly
1556 Rural Street
Indianapolis IN 46201
Maude Culp
7915 Roy Rd
Indianapolis IN 46219
Mary Yorn
6359 Fairlane Drive W.
Indianapolis IN 46259
Copyright 1997 by the McGraw-Hill Companies, Inc.
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