Technical Support Software

Jeffery Gray

**** **** ***** ***** *

Cleveland MO 647354

(913-***-*****

***@*****.***

Summary of Qualifications:

A dynamic individual with 15+ years of solid employment experience in the

computer, networking, laser printer and telephone systems field. Strong

background in user training and support documentation. Demonstrated

abilities in the operation of hardware and software applications. Goal

oriented, striving for professionalism and perfection.

Skills and Experiences:

. Operation and Production Management

Controlled purchasing and inventory standards

Sustain web site, e-mail, servers, computers and telephone systems on a

daily basis

Design and print graphics for company documents and web sites

Maintained computers and printer nationwide

Served as liaison between system users and technical support systems

Problem-solving skills, working with customers, resolving issues and

concerns

Proven ability to work with a diverse population, utilizing excellent

communication skills

System Proficiency:

Hardware:

Hewlett Packard, Canon, and Lexmark Laser Printers, Novel Operating

Systems/IBM

PS/2 Model 55 Meridian, Nortel, NEC phone systems, Routers, Switches,

Networking and Phone Cabling, Security Cameras and DVR.

PC Software:

Microsoft Office Suites, Corel draw, Accware, DOS, PCTools, PC Anywhere,

Adobe Photo Shop, Canon Photo Record, Canon Utilities, Open Office, AVG

Antivirus, Malware Bytes

Attributes:

Detail-oriented

Manual dexterity skills

Strong work ethic

Dependable and responsible

Employment Experience:

Sunflower Repair Service, Inc.

1988-2008

Hunter Gloeb Technology

2008 -2010

Education:

Kansas City Kansas Community College

AA in Data Processing, A+ Certified

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