Sales Customer Service

Nicholas A. Dahl

*** ***** ***** ****** . *******, TN 38111 . 901-***-**** . ******@***.***

CAREER SUMMARY

Sales and Marketing Executive with extensive business-to-business sales and

leadership experience and responsibilities including P&L, strategic

planning and implementation, revenue growth, and cost control. Further

strengths include customer service focus, team building and exceptional

problem solving skills.

QUALIFICATIONS

. Broad business background including sales and leadership roles in the

telecommunications, hospitality and broadcasting industries.

. Over 20 years experience directing outside and inside sales teams and

building revenue.

. Over seven years directing sales organizations in the telecommunications

industry.

. Over 15 years experience in hotel management with 5 years General

Management including full P&L responsibility.

. Proven ability to effectively deliver results through changing

environments.

PROFESSIONAL EXPERIENCE

ZAYO ENTERPRISE NETWORKS, MEMPHIS, TN

2010

Account Executive

Sold private, regional and metro data networks, hosted and converged voice,

Internet, videoconferencing and collocation services to small, medium and

large businesses and organizations.

Comcast, Memphis, TN 2007 to 2009

Director, Business Services

Led a team of 25 outside and inside sales and support staff to achieve

goals in selling Comcast Business Class Internet, Voice, Video, Fiber Optic

Internet, Point-to-Point, LAN's, WAN's and Web Hosting products and

services to business, government, and education markets.

. Exceeded cash flow budget for the Business Services unit by 7 percent.

. Launched business digital phone service in the Memphis market gaining

over 800 customers in year one.

. Executed expansion projects through efficient capital planning adding

2000 business passings averaging a 45% rate of return.

Suddenlink Communications, Lubbock, TX

2006 to 2007

West Texas Region

Regional Sales Director

Directed a sales team to achieve revenue goals selling Suddenlink Internet,

Voice, Video, Optical Internet, Private Line, LAN's, WAN's and Web Hosting

services to business, government and education markets. Managed expenses

and capital for West Texas Business Services including Amarillo, Abilene,

Lubbock, Midland, and San Angelo markets.

. Maintained customer churn below 2% through challenging migration from

Cox to Suddenlink platforms by assuring quick customer issue resolution

and relentless follow up from staff.

. Created and implemented enterprise level sales training to outside sales

staff resulting in improved qualifying skills and additional fiber

sales.

. Developed digital phone sales training for national inside sales team

eliminating product fear.

Cox Communications, Lubbock, TX

2003 to 2006

West Texas Region

Sales Director

Drove revenues, managed expenses and capital dollars for Amarillo, Abilene,

Lubbock, Midland and San Angelo markets. Oversaw a team of 13 sales

representatives and support staff.

. Developed accountabilities, set quotas and led staff through

organizational and management changes resulting in reduced turnover from

greater than 50% to less than 20%.

. Achieved over a 98% increase in revenue in two years and contributed to

an operating cash flow improvement of over 5000% for West Texas Business

Services.

. Maximized capital efficiencies through strict adherence to profitability

hurdles assuring all capital dollars spent delivered a minimum 20% rate

of return within 3 years.

. Created new revenue opportunities by launching wireless point to multi-

point solutions where plant extensions were too expensive.

. Launched Business Services digital phone product in West Texas exceeding

first year projected revenue by 50 percent.

Holiday Inn Convention Center, Waterloo, IA

1985 to 2002

General Manager (1998 - 2002)

Full P&L responsibility for this 229 room full service hotel which included

a restaurant, lounge and 36,000 square foot city-owned convention center.

Identified, planned and executed capital improvement projects for the

hotel. Yielded bottom line results through leading and teaching direct

reports how to manage operating expenses. Produced budgets, marketing,

human resource and customer service plans.

. Gained and maintained fair market share of better than 120% against the

competitive set through driving sales, yield management and customer

service focus.

. Negotiated favorable union contracts to keep wages and benefit costs

steady yet competitive while balancing staff morale.

. Successfully negotiated with city officials to secure capital

improvements for city-owned convention center.

. Engaged community leaders through serving terms on the Convention and

Visitors Bureau Board of Directors and participating in several Chamber

of Commerce committees.

Director of Sales (1987 - 1997)

Sales Representative (1985 - 1987)

EDUCATION

BA, Communication, University of Northern Iowa, Cedar Falls, IA

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