Customer Service Maintenance

Kelly Vogelpohl

**** ********** ******

Union, KY 41091

Home: 859-***-****

Mobile: 859-***-****

Email: ***************@*****.***

Education: Bachelor of Arts in Public Relations

Northern Kentucky University

Highland Heights, KY

Area of Concentration: Speech

Experience:

PNC Bank 06/07-10/10

Customer Service Associate 1

. Open/Close Accounts

. Account maintenance

. Loan and CD opening/closing

. Understand customer/colleague needs/requests

. Respond quickly and accurately to customer/colleague

needs/requests

. Suggest best options/products

. Organized customer information/files

. Customer information up to date/accurate/confidential

. Answer phone/direct call to correct department/colleague

. Problem Solving, Resolution, Build Relationship

. Serve as link between teller line and platform

. Schedule appointments or meetings for multiple business

partners

. Referrals to mortgage, investment, loan specialists

. Stay up to date on current promotions, rates and scams

NKU Alumni Programs Internship 05/07-08/07

Intern

. Conduct journalistic interviews with follow up articles,

feature stories and press releases

. Research topics

. Article "How to Break-Up," published in Alumni

Magazine, "The Northerner."

. Update alumni information for magazine

. Organize information

. Assist in organizing and attend events

Transferable Skills:

. Strong work ethic

. Leadership skills

. Efficient and organized

. Team and individual based work

. Lotus Notes

. Microsoft Office (Word, Excel, Powerpoint)

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