Customer Service Quality Assurance
Resume:
Sonja Gohanna
Philadelphia PA. 19144
Objectives: A challenging position in your organization.
EXPERIENCE:
EMIS
Memphis, TN.
Medical Examiner/Phlebotomist
Contact Person: Janice Howard
Duties: Responsible for wellness exams for insurance companies, vital signs, EKG’s
along with blood draw and urine collections. Processing and shipping of specimen.
Patient confidentiality and keeping the integrity of the specimen is a vital part of the
collection process. I utilized finger stick and also venipunture draws from the anti
cubical, ports and IV sites. I have performed salvia and nasal collections. I am
responsible for charting results, light filing and updating reports via the internet etc.
02-10 to present
Portamedic
Germantown, TN
Examiner/Phlebotomist
Contact Person: Doug Halbauch
Duties: As a subcontractor I am responsible for the collection and integrity of the blood,
urine and saliva as well as medical documentation. I schedule appointments along with
follow up exams per clients order. We do complete wellness exams i.e. vital signs, wt., ht.
chest measurements, EKG’s etc. Spinning and separating of the serum is also done with
integrity. I also prepared specimen for shipping and receiving via overnight express to
designated laboratories. I maintained OSHA standards along with following Universal
Precautions.
02-09 to Present
The Memphis Medical Society
Memphis, TN.
Phlebotomy/PCT
Supervisor: Freda Reid
Duties: Provided quality care for each patient and perform phlebotomy procedures such
as port draw, finger stick and ac draw per order. I also provide drug urine collections,
DNA collections along with therapeutic phlebotomy. EKG, X-Ray, vital signs and chart
review… I was also responsible for data entry & inventory.
05-04 to 02-08
Christiana Hospital
Wilmington De.
Lead Phlebotomist
Supervisor: Mrs. C Robinson
Duties: As lead phlebotomist was required to do the work schedule for the month,
assisted in mandatory meetings, along with overseeing time collection draws. I followed
up with results being charted in compliance with the turn- around time. I also took
inventory and ordered supplies. I was responsible for performing phlebotomy collection
as designated. I performed manual system backup procedures during system failures.
Answered inquiries regarding tests ordered, received, identified, labeled and processed
specimens as required. I also prepared comparison results and checked reports, records
and related data.
11-00 to 01-04
Florida Seventh Day Adventist Hospital
Orlando, Fla.
Phlebotomist
Supervisor: Linda Multman
Duties: Responsible for blood collection using several techniques (venipuncture, heel
stick, and finger stick) Processed received and identified patient data. Verified patient
identity, assured the integrity of blood specimens for laboratory testing through accurate
selection of collection tubes. Greeted, screened, interviewed and/or registered patients for
laboratory services.
4-97 to 11-00
Jefferson Memorial Hospital
Ransom, WV.
Phlebotomist
Supervisor: Augusta Reid
Duties: Served as customer service contact for the laboratory, provided information
regarding laboratory services. Offered status of specimen and confirmed test results.
Documented workload statistics, sorted batches and filed laboratory test results. I also
documented phlebotomy specimens, processed procedures and quality assurance
problems according to department protocol. I maintained the integrity of the specimen
collection (i.e. in-patients, out patients, nursing homes, psychiatric ward etc.), performed
therapeutic phlebotomy, IV therapy, drug screening and paternity testing as needed.
8-93 to 4-97
Youth Advocate Program
Camden, N.J.
Assistant Director
Supervisor: Lisa Days
Duties: Responsible for scheduling assignments and recruitment of youth counselors. I
maintained various logbooks, files and other records in accordance with policies. I used
chronological, numerical, and alpha-numerical filing system. MS-WORD processing
software was used to prepare correspondence and reports. Monitored and followed up on
deadlines. Evaluated progress reports on all clients, assisted with school assignments,
medical appointments, mentored clients, charted data and coordinated activities.
8-90 to 8-93
Sonja’s Enterprise
Phila., Pa.
Entrepreneur-CEO
Duties: Maintained full run of upholstery/interior design operation, scheduled
appointments for contractors (i.e. Marriott, Gimbles, etc.) processed data, accounting,
bookkeeping, billing, processing payroll etc., Supervised a staff of 8-10 employees,
distributed work assignments, assisted with recurring inquiries.
1-87 to 8-90
I.R.S.
Philadelphia, Pa.
Perfection Clerk Temp.
Supervisor: Joan Boyle
Duties: Responsible for editing/investigating tax returns. Received outgoing and
incoming calls. Ensured all information was available and accurate. Input data on
classified information, light accounting, typing. Contacted taxpayers regarding forms
filled. Monitored, sorted and batched tax returns.
1-85 to 11-86
EDUCATION:
Ashford University
San Diego, CA.
2010-present
Crichton College
Memphis, TN.
BSBM
2006-2008
James Rumsey Technical Center
Martinsburg, WV
GED/Diploma
1995
Kane Business Institute
Cherry Hill, NJ.
Business/ Computer Literature
Certificate
1991
Philadelphia Police Academy
Philadelphia, Pa.
Lethal Weapons Training
License
1987
National School Of Health And Technology
Philadelphia, Pa.
EKG/Phlebotomy
1986
C.C.P.
Philadelphia, Pa.
Liberal Arts
1985
Reference:
EMSI
Janice Howard
1845 Moriah Woods Blvd.
Memphis, TN. 38117
Aureus
Augusta Reid
Charlestown, WV
304-268--6849
Portamedic
Doug Halbauch
8602 Farmingdale Blvd. 4
Germantown, TN 38139
The Jones Clinic
Attn: Diana Pruitt-Supervisor
7710 Wolf River Circle
Germantown, TN 36138
Contact this candidate