Project Manager Engineer

Pamela F. Sun

Primary Phone: 917-***-**** Secondary Phone: 917-***-****

E-mail: abiejy@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Business Analyst / System Engineer: (15+ years)

. Liaison with the business users to gather requirements, initiate and

build relationships with key business personnel.

. Capture requirements and provide design options for the solutions

available; Create logical and innovative solutions to complex problems;

Develop relevant technical documentation and specification

. Provide domain expertise to help define a viable business solution,

working with the key business sponsors.

. Ensure that the services delivered compliance with, and contribute to,

the development of the business strategy/guideline

. Liaise with the development team onshore and offshore to ensure the

requirements are understood and correctly developed, and ensure

appropriate test scenario creation/execution.

. Assess the impacts on the project plans resulting from change requests,

ad hoc projects, or technology issues.

. Provide regular status reporting to stakeholders, including senior IT

management and PMO.

. Capture, track & escalate risks & issues to the senior management.

. Create technical system requirement, collecting client and IT

expectations converting into various functional specifications, and re-

engineering business process flow/procedures throughout all phases of a

project.

. Ensure project goals are successfully met and all issues, risk and gaps

are monitored and resolved timely

. Perform business and technology advisory involving IT infrastructure,

business process and costs saving

. Coordinate User Acceptance Testing (UAT) and assist in developing and

implementation test strategies and cases

Project Manager / Program Manager: (10+ years)

. Acting as project/program liaison with diverse IT groups and business

units to gather/review business requirements, develop functional

requirements and coordinate across variety stakeholders to help shape

company policy, rules, and standards as well as be executed and followed

accordingly

. Implement, maintain and responsible for end-to-end SDLC of various

software development, application, and IT projects for numerous customers

simultaneously

. Work with senior managers to determine ready assessment of potential

projects including expense forecast and project planning

. Recommend solutions to problems including conflicts, interferences and

errors/omissions

. Develop and roll out firm-wide consolidated program plans to track, log

and address overall issues

. Provide and manage relevant project timelines, metrics and communicate to

related business units, project steering committee and management for

project status updates including schedules, costs, risks and resources

. Coordinate and conduct regular project meetings to review project status,

resolve issues and address risks

. Foster an innovative and team-oriented work environment

. Experience in managing global, across cross-functional, complex, large

sizes, highly visible, outsourced software development to India and China

including analysis, requirements, development, testing, delivery,

installation, deployment and support

Business Process Analysis & Solution Design: (7+ years)

. Interface with clients/stakeholders to define current state process and

document business requirements

. Review and validate business rules and requirements and obtain all

required sign-offs

. Experience in managing and implementing procurement process/procedural

analysis, contract, and vendor management processes to draft

recommendations to address business needs based on analysis results

. Propose future state process flows, incorporating requirements and obtain

client validation

Vendor Management: (7+ years)

. Conduct vendor benchmark, compile results of overall performance, SLA

tracking and compliance with contracts

. Initiates and manages supplier performance reviews with the internal

groups to measure and to document performance levels, identify

development areas, corrective action plans, and follow-up on actions

. In partnership with Legal Department to draft, review, negotiate, audit,

modify and approve new and renewal various vendor contracts and service

level agreements for compliance with company requirements, goals and

business directives

. Analyze vendor pricing compared to industry average

. Utilizes RFx techniques to identify, select, and engage with suppliers to

ensure competitive market advantage

. Work with IT, business, and procurement teams to implement sourcing

strategies

. Perform standard contract compliance and SOW tracking

. Build constructive and effective business relationships with external

vendors including offshore software vendors

. Experience with various Telecom and IT vendors (e.g. Verizon, AT&T,

Qwest, Sprint, XO Communication, IPC, Cisco, Avaya, PAETEC, etc.) plus

shipping (e.g. FedEx, Brinks), procurements, travel agents, insurance

vendors.

. Experience in working with various TEM (Telecom Expenses Management)

vendors on company-wide telecom expenses, contracts and payments.

Billing/Expenses Analyst: (7+ years)

Product Management: (10+ years)

Mobile Technology: (4+ years)

EDUCATION

M.B.A., Finance - St John's University

M.S., Computer Science - The City College of the C.U.N.Y.

B.C., Business Administration - National Chung Hsing University (Taiwan)

PROFESSIONAL EXPERIENCE

ALMOD DIAMONDS, NEW YORK, NY 10036 Jan. 2009 - Present

Project Manager / Billing Analyst

. Initiate coordination of re-engineering efforts of streamline IT,

business processes and ensure delivery.

. Benchmark, analyze, and negotiate cost and added value in collaboration

with various internal functional groups

. Identify, track and analyze spend associated with vendor selection,

vendor negotiation and project execution

. Facilitate and lead the supplier selection process, contract and price

negotiations, and supplier performance management

. Drive a special project of merchandise and showcase procurement in China

for retails promotion.

. Create rollout plan and coordinate implementation with IT team to ensure

seamless porting 100+ mobile lines to new vendor

. Establish wireless strategies, policy, inventory and train/inform users

of new mobile devices technologies

. Manage and solve all mobile services end users daily inquiries

. Accountable for the procurement strategies for associated 3rd party of

various types of vendors (e.g. IT, supplies, shipping, travel) and ensure

compliance with guidelines

. Negotiate mobile new wireless contract of 7% corporate discount increase

. Billing/invoice expenses analysis, processing and approvals to ensure A/P

paid on time and claim credits from vendors

BEAR STEARNS / JPMORGAN CHASE, NEW YORK, NY 10022 July 2006 - Dec. 2008

VP - IT Project Manager / Business Analyst - Carrier Services

Provisioning/Analysis

. Coordinated project meetings with all stakeholders to track and resolve

issues/risks and reported status to management.

. Coordinated implementation teams and developed overall strategies to

ensure seamless delivery and porting of all new mobile product within the

tight schedule and budget

. Created strategic phasing plan with implementation milestones based on

customer constraints and expectation to advise end users on new product

launch schedule and minimize service disruption

. Created project plan to manage full business process cycle of mobile

services project for 500+ Investment Bankers which included vendor

selection, contract review, bulk ordering, delivery, porting, activation,

resolving daily maintenance issues, trouble tickets, and termination

. Perform data analysis/calculation, inventory control, and IT systems/

infrastructure auditing which successfully resulted in identifying

errors, risks, frauds, leveraging spend, improving performance and

reducing expenses/costs.

. A strong record of IT/telecom charges reduction by 92%, a total annual

savings of $360K+ and total credits claim received of $120K+ within 15

months.

. Implemented proactive project roadblocks analysis, prioritized operations

issues and improved invoices process which reduced errors and workflow by

70% and improve finance chargeback allocation.

. Defined cost allocation requirements and developed BRD, UI (portal)

design as Bear Stearns business office processes.

. Produced monthly financial metrics, reports, data analysis and charting

on cost saving for senior management.

. Defined business rules functional requirements and instructed the TEM

vendor to comply with the BSC business rules for monthly billing

reconciliation and chargeback

. Managed IT/Telecom expenses unassigned report for billing

fraud/discrepancies investigation and ad hoc analysis.

. Managed vendor relationship and selection for wireless and wire line

services including contract renewal process.

MERRILL LYNCH, NEW YORK, NY 10014 Oct. 2004 - July 2006

VP - Product Manager / Project Manager - Private Lines/Trader Voice

Services

. Managed the product life cycle of Trader Voice Transport Services support

turrets, Hoot 'n Holler, private lines operations on the

equities/derivatives trading floor, market trend analysis, P&L, TEM,

chargeback tariff, and budget breakdown/forecast.

. Provided bi-weekly performance metrics and tracking progress against

goals, annual objectives and budgets.

. Oversee and track project budget against actual costs and variances to

establish next year's budget target

. Responsible for an annual budget of $10M and reduced expenses by over $3M

through effective management of audit.

. Developed product strategies, various functional requirements, white

paper, RFP, RFQ and roadmap to migrate from the TDM technology to VoIP

via company IT infrastructure alternatives (e.g. MPLS/VPN based data

highway, SONET ring).

. Conducted competitor and market sizing analyses; understand/identify

market and technology trends

. Represented ML in the SIA (Security Industry Association) members'

committee board to evaluate and review private lines vendors' master

service agreement contract. Provided inputs of contractual updates and

amendments to the ML version contract under the MSA. Reviewed and

negotiated of rates for new and existing private lines services

contracts.

. Coordinated the review and finalization of contractual updates and

amendments among the carrier, clients, legal, finance, project manager,

and engineer teams

. Managed routine meetings with carriers to review and maintain the status

of all open billing, operational issues under MSA.

. Coordinated teams for ML internal IP PLAR trials and UAT, developed test

strategies and cases, analyzed and documented trial data and results

under ML selection criteria.

. Conducted survey to gather and translate client's/traders business needs

into user requirements, service action plans, operating model and

strategy to ensure products are implemented to meet expectation

. Co-led and coordinated various internal teams in multiple locations to

develop PLAR Disaster Recovery plans for major Merrill Lynch trading

sites, improve installation process and establish operation processes

following six sigma methodology.

. Managed, benchmarked various vendor contracts renewal/negotiation for

Trader Voice products.

GLOBAL CONSULTANTS, INC. MORRISTOWN, NJ Jan. 2003 - Oct. 2004

Consultant - System Engineer - Verizon, White Plains, NY

. Defined and developed Tier 2 BRD, Tier 3 Software Requirements

Specifications, FRD and User Requirements providing network services for

Verizon's Network/National Operations systems and dispatched personnel

equipped with hand held devices (e.g. PDA, cell phone) in order to

resolve client issues.

Consultant - System Engineer / Project Manager - AT&T, Middletown, NJ 07748

. Developed RUBY feature requirements to provide an in-depth description of

complex rule logic and actions supporting automated trouble tickets

diagnose capabilities of AT&T's services. These functions interface

with other AT&T's systems (e.g. BMP, AMWS, DBOR) to perform diagnostics,

facilitate quicker fault detection and reduce repair times.

. Coordinated teams across AT&T to develop systems and test environments,

ensure all system documents and software releases were delivered within

budget and met schedule.

. Interacted with business partners, SME and users to define new system

requirements and translate those needs into detailed functional

requirements for software development and testing teams.

LUCENT TECHNOLOGIES / BELL LABS, MIDDLETWON, NJ 07748 Apr. 1998 - Aug.

2002

The Network Provisioning (NP) is a Java/GUI based Transport Network

Management System from a centralized location interfaces (via CORBA) with

EMS providing customer Provisioning/Configuration, Fault Management, and

Performance Management for SDH, SONET, PDH and optical DWDM network

elements (via TL/1) into a single end-to-end network management solution

Project Manager/Program Manager

. Managed end-to-end SDLC of multiple NM software development releases

targeting numerous customers simultaneously.

. Coordinated and facilitated global, cross-divisional 100+ team players to

organize and move project efficiently to completion.

. Developed project plans covering all sub-teams milestones mapping into

the overall delivery schedule and obtained sign-off from all stakeholders

to better track overall work processes and results.

. Worked in collaboration with customers, market managers and account teams

to identify and address pre and post complex business requirements and

release issues for diverse development platforms, computing environments

(e.g. host based, distributed systems, client server), software,

hardware, technologies and tools.

. Coordinated and facilitated team / client meetings. Communicated

relevant project information to management.

. Collected and ensure project requirements are complete, current and

stored appropriately.

. Ensured projects are prioritized across the department and resources are

allocated accordingly.

. Managed issue log and maintained timelines track status to close action

items timely.

. Identified and reported variances in project performance. Helped

resolve inter-dependency issues among teams.

. Led team co comply the ISO 9000 methodologies and standards for project

management and implementation which includes guidelines, procedures,

standards, and monitoring for organizational compliance.

System Engineer/Product Manager

. Developed various Network Provisioning feature requirements of user

interface (UI) design, provisioning and surveillance functions for

software coding/deployment and testing team to develop testing plans.

. Contributed technical inputs and recommended technical solutions for

international and domestic customer requests plus pre- and post-sales

activities to help sales contract sign-off.

. Performed demo and training for internal/external customers.

. Coordinated technology transfer of NP to the Lucent Joint Venture in

Shanghai, China.

. Facilitated inputs from various partners within and outside Lucent to be

well communicated to make sure the committed schedule, internal quality

process, and product delivery were met as customer specified.

. Developed product market plans and roadmaps to meet specific customer

demands. Communicated the plans and roadmaps with management to

resolve/close expectation gaps and get approval to achieve profit target.

AT&T / Bell LABS, HOLMDEL, NJ 07733 Sept. 1984 - Apr.

1998

System Engineer / Product Manager

. Set the Phase 2 OSPS (Operator Services Position System/NOC) services for

the AT&T/Mexico joint venture.

. Co-led the local Mexico teams for the full life cycle of development and

implementation to ensure consumer services.

. Led technical teams to conduct feasibility assessments and document

results.

. Determined service architectures, collected time and cost estimate and

wrote requirements plan base on the results.

. Deployed features of intelligent call processing services for Advanced

Routing Solutions (ARS) products for medium-large toll-free service

customers having multiple call centers and seeking greater efficiency in

call centers productivity.

. Developed functional requirements (FRD) for network surveillance

capabilities. Coordinated teams to pilot the offerings, develop customer

operations scenarios and customer service descriptions to ensure the

products can meet market needs.

. Combined several AT&T products into integrated product offerings that

mapped to the customer needs.

Proposal Manager/Sales Support

. Conducted and coordinated Bid and Proposal (B&P) activities for the China

and Hong Kong (HK) markets and teamed with the in-country sales

organizations, led B&P teams (e.g. pricier, tech writer, engineers, etc.)

to support the B&P operations.

. Coordinated B&P review conf calls to report weekly status and obtain sign-

off from stakeholders located globally.

. Accountable for all pre- and post-sales support activities for the sales

teams and account executives in the Southern Region of China and HK to

ensure that the sales market plans objectives for revenue and customer

satisfaction were met.

. Partnered with corporate executive protocol office, federal agents, and

government offices to arrange international high-level leaders /

diplomats meetings, visits, contract negotiations, ceremony, and any

related incidents.

. Developed and implemented country-specific market and tactical action

plans to support strategic BU objectives as well as technical and

administrative support to the sales teams for the full-range of AT&T

products.

Developer/System Test

. Designed and developed benchmarking information database linked to AT&T

Library Network User Service (LINUS)

. Worked with various AT&T organizations to help benchmark, plan and carry

out process improvements.

. Developed PBX Emulator Layer 3 test scripts for AT&T Communication

Interface Phase 1 testing of the ISDN PRI and ported to a 3B2/400 for

the field tests.

. Created and implemented LAPD test script on telephone switching systems

(e.g. 4ESS, System 75, 5ESS).

As a committee vice-chairperson organized annual 4A member meeting, panel

discussion, keynote speaker and led team to organize annual 4A banquet

(average 350+ people).

Golden Pacific National Bank, New York, NY Jan. 1982 - Jun. 1983

Credit Card Analyst

. Reviewed/evaluated credit card applicants' qualification and document

accuracy. Issued credit card if approved.

. Audited merchant credit card sales slips for any fraud and errors.

Processed and resolved card holders dispute.

TECHNOLOGY

. Proficient in MS Windows, Office, Project, VISIO, UNIX.

. Working knowledge of Cisco Router, HTML, INFORMIX/4GL, SQL, C++, S,

COBOL, VM/CMS, MS Access.

. Technical knowledge of ISDN, CORBA, SDH, SONET, XML, TCP/IP, PBX, 4ESS,

5ESS, 800 Services.

. Knowledge of SharePoint, Six Sigma, UML, Photoshop, SAP

. Preparing for Series 7 license

LANGUAGES

Ability to speak read and write Chinese and English fluently

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