Customer Service Manager
Resume:
ROBERT B. WEDEMEYER
Lynnwood, WA 98036
abieja@r.postjobfree.com
RELEVANT EXPERIENCE & ACCOMPLISHMENTS:
Jetro Holdings/Restaurant Depot-Food Service Distributor (August 2007 -
September 2010)
Seattle, Washington
Branch Manager/Sales and Marketing Manager
Overall operation of a wholesale warehouse, cash and carry
style restaurant supplier. Challenged to learn and
successfully operate all business aspects, hire and train an
entire staff, set up and incorporate corporate expectations
with the new business venture, in the Northwest, as well as
market and sell to food service businesses in the Seattle
Market.
Fred Meyer, Inc.-Retail Grocery (May 1990 - August 2007)
Seattle Area, Washington (September 2002 - August 2007)
Food Manager/Zone Food Management Trainer
Customer service. Performing essential operations of the
Food Division, including food safety, training employees,
maintain current department merchandise standards, ensuring
sales promotions and displays meet divisional standards,
direct supervision of multiple employees, inventory,
automatic ordering system training and implementation
inventory control, meeting budgeted financial and inventory
goals and reviewing financial reports, identifying trends and
deficiencies, and plans appropriate action. Additional
responsibilities include developing training plans for
internal management candidates, as well as external
management candidates, and initiate their training.
Seattle Area, Washington (August 2000 - September 2002)
Assistant Food Manager/Regional Food Safety Trainer
Customer service. Performing essential operations of the
Food Division, including training of employees,
maintain current department merchandise standards, ensuring
sales promotions and displays meet divisional standards,
direct supervision of multiple employees, building displays,
inventory, inventory control, and food safety.
Seattle Area, Washington (March 2000 - August 2000)
Food Management Trainee
Customer service. Learning essential operations of the Food
Division. Performing essential tasks in day to day operation
of the Food Department, while at the same time helping to
correct issues at multiple locations.
Puget Sound/Alaska Region-Seattle, Washington/Anchorage, Alaska (May
1998 - March 2000)
Regional Merchandise Specialist, Service Deli
Customer service, food safety, interacting with store
management of twenty-two locations in two states, selecting
and training of employees, management staff and qualified
promotable employees, maintain current department and
divisional merchandise and operational standards,
coordinating and implementation of department merchandising
plans. Ensuring sales promotions and displays meet
divisional standards. Reviewing financial reports,
identifying trends and deficiencies, and plans appropriate
action. Merchandising and training stores for grand
openings. Redevelopment of the department structure, image
and specialty product lines. Helped initiate and develop
training of food safety program. Additional responsibilities
included the re-development of the current standards used in
the Service Deli.
Portland Area, Oregon (May 1990 - May 1998)
Department Manager/Clerk, Service Deli
Customer Service. Day to day operations, including food
safety, quality ordering, adhering to corporate merchandise
standards, building displays, inventory, profit and loss
control, inventory control, and direct supervision of between
eight and forty employees.
ROBERT B. WEDEMEYER
4820 200th St. SW B-303
Lynnwood, WA 98036
abieja@r.postjobfree.com
EDUCATION:
David Douglas High School, 1985-89 Mt. Hood Community College, 1989-1991
Food Services I & II, Business Small Business Management
Communications
Clark County Community College, 1988-89
Food Services Culinary Certification Course
Jetro/Restaurant Depot Training, 2007 - current
Management Training, Sexual Harassment/Diversity Training,
New Store Operations Training
Fred Meyer Training, 1992 - 2007
All Applicable Food Management Computer and Web Based Training
Courses, Performance Skills for Project Teams and Work Groups
Fundamentals of Management, Franklin Time Management,
Drug and Alcohol Awareness, Diversity in the Workplace
Increasing Personal Performance, Person-In-Charge Training,
Receiver Training (DSD), Controller Training, Price Changing,
Point Of Sale Cashier Training, Lotus 123, Work Perfect, Excel,
Schedule Writing, Food Safety Level 1 & Food Safety 2 (HACCP),
7 habits of highly effective people, National Food Safety Certified,
CPR, Computer Assisted Ordering Training, HIPPA.
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