Sales Customer Service
Resume:
John G. Kleaka
Webster, NY ****0
OBJECTIVE
Find challenging position requiring strong sales, managerial and
organizational skills with a firm where advancement and compensation
are based on personal performance.
EXPERIENCE
12/15/2003 - Present Hospira Worldwide Inc.
Account Manager
- Over achieved Sales forecast for the years of 2005 through 2009
- Have obtained multiple large individual pharmacy contracts
against
GPO awards
- Increase Sales for specialty product line over 15% for the last
two years
- Currently the area sales trainer for all new products and
teaching effective sales
strategies
- Helped develop current Salesforce software for the sales force to use
in the field
- Have detailed knowledge on how to be successful in selling
generic
pharmaceuticals to hospital pharmacies with and without GPO awards
- Have excellent communication skills along with clinical
experience for product placement and implementation
11/02-12/03 Favorite Nurses
Branch Director
-Managed and negotiated contracts with acute care and long term
care facilities
-Increased the number of clients and profitability in the
Charlotte area
-Developed marketing and sales strategies for increasing acute
care business
-Managed staff of 166 active employees
-Maintained a profitable relationship between clients and staff
-Developed a strong customer service program which help
increased sales
-Negotiated with executives at every level to maintain
profitability
8/99- 11/02 Aventis Pharmaceuticals (Professional Detailing
Inc.)
CNS Specialist Representative
- Maintain positive profitable relationships with physicians
and other healthcare members
- Excellent time management skills due to large territory
- Effective detailed planning on monthly basis
- Experience with public speaking and detailing product
information in a timely and effective manner
- Sales data reflects went from eighteen to number two in sales
from first to third quarter
11/98- 8/99 Carolinas Medical Center, Charlotte NC
Staff Nurse, Trauma Intensive Care
- Care of patients with multiple trauma complications
- Coordinate patient care with physicians and medical support
staff
- Extensive knowledge and training with complex medical
equipment
- Vast detailed background with pharmaceutical applications
1/96-10/9 Faxton Hospital, Utica NY
Staff Nurse, Critical Care Unit
-Provide acute care to patients with multiple healthcare
emergencies
- Detailed knowledge of cardiac arrhythmia's and emergencies
-Preceptor to new nurses coming into critical care
EDUCATION
5/97 Bachelor of Science Degree in Nursing, State university of
New York Institute of Technology at Utica/Rome
5/95 Associate of Applied Science in Nursing,
Mohawk Valley Community College
5/92 Associate of Applied Science in Natural Resource
Conservation, State University of New York at Morrisville
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