*** *. ********** ****** *** C

Sierra Vista, AZ *5635

402-***-****

abiei1@r.postjobfree.com

September 21, 2010

To whom it may concern,

I am interested in the Administrative Assistant position. My resume is

enclosed for your review. Given my related experience and excellent

capabilities I would appreciate your consideration for this job opening. My

skills are an ideal match for this position.

My Qualifications:

. More than 5 years experience in clerical and administrative assistance to

include: Composes and prepares responses to correspondence on subjects

where policy and precedence are established, and obtains signature of the

approving authority. Prepares in final form a variety of documentation

and forms incident to the procurement function. Responsible for proper

English grammar, spelling, and punctuation, as well as Army

correspondence procedures. Uses office automation equipment and word

processing software to create, format, edit, and print documents

electronically, and Update, revised, sorts, calculates, and manipulates

data in database and spreadsheet applications to meet multiple reports

formats. Converts database or spreadsheet data into graphs, charts, etc.

for standard report formats.

. Provided persistent community outreach to include going to client's home,

school, work or jail

. Serve as liaisons between students, homes, schools, family services,

child guidance clinics, courts, protective services, doctors and

other contacts, to help children who face problems such as disabilities,

abuse or poverty

. Interview clients, review records and confer with other professionals to

evaluate mental and physical conditions and to determine their

suitability for participation in a specific program. Assisted manager in

conducting military community events.

. Excellent communication and interpersonal skills

I appreciate your taking the time to review my credentials and experience.

Again, thank you for your consideration.

Sincerely,

Sara Sims

Sara G. Sims

301 S. Carmichael Avenue Apt. C

Home: 402- 708- 5761

Work: 520-***-****

abiei1@r.postjobfree.com

OBJECTIVE

Acquire a full time position providing office management/administrative

support.

PROFILE

. Maintains a professional (ethical) appearance and attitude in integrity.

. Dependable and responsible person who thrives in challenging situations

requiring the ability to learn new skills.

. Set high standards and challenging goals, committed to being an effective

team player

. Always provides strong commitment to customer service and colleagues.

. Honest and effective communicator both verbally and written, utilizes

good listening skills and keep others informed.

SKILLS AND EXPERIENCES

CUSTOMER SERVICE/HELPDESK

. Provided assistance for clients with road service requests while

stranded in emergency situations

. Clarified policy questions to maximize client confidence

. Directed clients to appropriate department for specialized assistance

. Facilitated conflict resolution between underwriters and agents

. Advised customer of claims and billing policies and procedures as

needed

. Coordinated contractor support to meet customer demands

. Processed calls from agents and underwriters needing status on medical

records

. Communicated between pharmacies and policy holders to insure proper

coverage was given to customers.

. Assisted policy holders with inquiries on their coverage and possible

alternatives based on income and medication specifications necessary.

SALES

. Discussed insurance product offerings with current and potential

customers

. Assisted customers with the enrollment into the credit card protection

. Ensured retention of customers by offering various products to

accommodate foreseeable needs

. Insured Medicare recipient with prescription drug coverage.

FRONT OFFICE

. Collected applicable fees for items issued, accounts for all monies

collected, safeguards funds, and made daily bank deposits.

. Prepared work orders for facilities and equipment maintenance

. Completed all accounting documents for the facility and handles all

clerical work necessary for the business to run sufficiently.

. Developed office procedures and protocols for the company

. Manage customer records and assist policyholders and prospects with

questions and concerns

. Executed clerical functions such as; applications background checks

for possible insurance applicants

. Maintain scheduling and event calendars. Performs administrative

duties including answering phones, referring calls, receiving

visitors, preparing documents, etc. Performs necessary business

transactions such as receiving reports, purchase requests, training

requests, etc. and reviews all incoming correspondence.

. Refers to files or records to obtain information and to provide

response or refers caller to assigned contract specialist or other

appropriate official. Takes messages and/or uses initiative in placing

telephone calls to obtain or furnish specified information.

. Composes and prepares responses to correspondence on subjects where

policy and precedence are established, and obtains signature of the

approving authority.

. Assists in planning, soliciting, executing, and administering

procurements for supplies

and services.

. Reviews all correspondence for proper format and grammar and Serves as

timekeeper and attendance reports.

. Prepares in final form a variety of documentation and forms incident

to the procurement function. Responsible for proper English grammar,

spelling, and punctuation, as well as Army correspondence procedures.

Uses office automation equipment and word processing software to

create, format, edit, and print documents electronically.

. Familiarity with office automation i.e. responsible for providing

clerical assistance

for the receipt, control and distribution of work requests, service

orders and preventive

maintenance

. Update, revises, sorts, calculates, and manipulates data in database

and spreadsheet

applications to meet multiple reports formats. Converts database or

spreadsheet data

into graphs, charts, etc. for standard report formats.

. Data entry includes updating contract information in electronic

databases to include

ARC, Business Objects, PD2, PADDS, FPDS, FMIS, EDA and PCF.

MANAGEMENT

. Worked as an assistant manager for the facility making specific

assignments, explained polices/procedures, and reviews the employee

performance

. Opened and closed facility by locking/ unlocking doors and assuring

security system is operable

. Conducts surveillance of total facility and reported unusual findings

to manager.

. Assisted manager in conducting military community events.

. Coordinated with program staff to ensure adequate equipment is

available in sufficient time to conduct program activities.

. All employees report to me in regards to inquiries or issue unable to

be solved

with customers.

. Mentored new employees in policy and procedural actions and how to

facilitate special request customers.

. Provided persistent community outreach to include going to

client's home, school, work or jail

. Coordinated appointments for consumer's ad families/support with

informal and formal services and agencies

. Obtained releases/school records/gathered and maintained

documentation of contact with client's and family/support and the

services received/provided

. Coordinated care for client's receiving medications

. Serve as liaisons between students, homes, schools, family

services, child guidance clinics, courts, protective services,

doctors and other contacts, to help children who face problems

such as disabilities, abuse or poverty

. Develop and review service plans in consultation with clients and

perform follow-ups assessing the quantity and quality of services

provided

. Consult with parents, teachers, and other school personnel to

determine causes of problems such as truancy and misbehavior and

to implement solutions

. Review and evaluate clients' progress to measurable goals

described in treatment and care plans

. Interview clients, review records and confer with other

professionals to evaluate mental and physical conditions and to

determine their suitability for participation in a specific

program

EMPLOYMENT HISTORY

South Eastern Arizona Behavioral Health Services March 2010 -

Present

Case Manager I Sierra Vista, AZ

System Integrations LLC June 2009- March 2010

Office Assistant Fort Huachuca, AZ

Aegis Communications September 08- June 09

Customer Service Representative Sierra Vista, AZ

MWR Rentals March 08- August 08

Facility Operator Fort Huachuca, AZ

Central State Indemnities April 07- February 08

Retention Business Agent Omaha, NE

AAA Auto Club Group January 06 -April

07

Customer Advocate Omaha, NE

American Family Insurance June 03- January 06

Administrative Assistant Omaha, NE

EDUCATION

. Diploma-Northwest High School, Omaha, Nebraska May 2004

. Tennessee State University Nashville, TN Bachelors of Mass

Communications 2012

SKILLS

. Microsoft Office (Word, Power Point, Excel, Outlook) and Windows

Mainframe

. Ability to type 50 wpm

. CPR and First Aid Certified

Training

. Exploring Cultural Competence

4/16/10 - 4 hours

. Clinical Assessment and Diagnosis 4/22 &

23/10 - 10.5 hours

. Motivational Interviewing 5/3/10 - 7 hours

. Child & Adolescent Service Intensity Instrument

5/6/10 - 6 hours

. Child Family Team/Adult Recovery Team Training

5/19 & 20 - 12 hours

. Data Validation Training

8/31/10 - 3 hours

. Positive Behavioral Support Training

6/11/10 - 4 hours

. ADHS-DBHS Behavioral Health Assessment: Birth to 5

7/28/10 - 6 hours

. Comprehensive Assessment and Treatment Plan for Substance

Use Disorders in Children and Adolescents Protocol

6/7/10 - 1.5 hours

Contact this candidate